X1 Technical Issues

Same problem in Maryland, I don't even call anymore. Waste of time, even when you get someone to answer.

Rick

We are having the very same problems, slow response, no picture at times and no sound at times, can't change ch. at times and this is going on with 3 of the 5 tv's that have the X1 boxes that were just installed this Tuesday.  It seems from reading these responses this has been a major problem for at least a month or more and "NO ONE" with comcast gave us any indication there was a problem going on with the X1 boxes.  I have been on telephone hold for over 6 hours in the past 2 days the wait time has run from just over an hour and when they transfer you over to the X1 service department I have wated over 2 hours and twice was disconnected once we start discussing the problems and even though they confirmed my telephone number " JUST IN CASE" we got disconnected they could call back "AND THEY NEVER DID EITHER TIME".  If that is customer service Comcasts CEO needs to be looking after business not congradulating himself for making comcast a multi billion dollar business.  They also bundled my home land line phone in the package and at 11:00 AM this morning my lane line service is out and my internet service was also in the package and it was out for over 2 hours as well.  We now have a service rep schedule to come to our home Saturday morning between 8 & 10 .  In the 14 years I have been with comcast they have never, ever made one of those windows.

Robert - Charleston, S.C.

I have the X1 dvr and hd boxes since October 24th and the service is horrible. It freezes all day, every single day since i got it. I really hate the service. I will be switching back to the regular DVR service if Comcast doesn't fix the issues.

We have been out since last nite, getting source is not connected , and weak signal, can't even connect to my hdmi cable. 

Does anyone have more than one x1 box in their house, we were told you can't.

I HAVE NO SIGNAL FROM MY X1 BOX TO MY TV SINCE 5:30 YESTERDAY, ALL CONNECTIONS, SPLITTERS, LINE ETC HAVE BEEN CHECKEDAND ARE OKAY-MY OTHER TV WHICH IS NOT A X1 BOX IS WORKING JUST FINE. I HAVE REBOOTED TO NO AVAIL...PLEASE HELP!!!

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@msdaisyr26 wrote:

 It freezes all day, every single day since i got it. I really hate the service.

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You have a number of signals that need to be corrected by a technician

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RobertCM

Your Upstream Receive is way too high

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Disnynut

Right now it looks like your DVR box is off.  But I did see in historical data the Upstream Transmit needs to be adjusted

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All

Let me know if you would like assistance in scheduling the Trouble Call (TC)

Brandon

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@utleyyatm wrote:
2 hours the tech has been in my home. I've been listening to the Jamaican Comcast technician argue with the Indian Comcast call center when he hasn't been on old. Tech claims the update just knocked my dvr off the billing and it just needs to be added. He laughed at the idea that I was on the phone for 3 hours the other day trying to get it fixed. I'm looking into FIOS while I wait.

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dedicated x1 support centers are in usa (puerto rico is a backup but not well-trained they assume legacy type box questions)

877-896-8678

No service since 3 pm yesterday afternoon.    Unplug, replug, xfinity logo, then "this may take a few minutes".   Then blank screen.

@ComcastBrandon wrote:

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@Shayz2061 wrote:

I HAVE NO SIGNAL FROM MY X1 BOX TO MY TV SINCE 5:30 YESTERDAY, ALL CONNECTIONS, SPLITTERS, LINE ETC HAVE BEEN CHECKEDAND ARE OKAY-MY OTHER TV WHICH IS NOT A X1 BOX IS WORKING JUST FINE. I HAVE REBOOTED TO NO AVAIL...PLEASE HELP!!!

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You have 2 X1 boxes in your house.  One is the DVR hub, the other is a 150 satellite box.

 

I'm assuming you're referring to the XG1 DVR box.  The box is currently online.  The signal levels look good too.

 

When you reboot the box, do you see the Xfinity loading screen?  Keep in mind the DVR box has 3 HDMI ports in the back.  Only one (the vertical one) is active

 

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I see nothing but a blank tv screen there is no signal going through to the tv-I even changed the hdmi cable and no change

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@Shayz2061 wrote:

I HAVE NO SIGNAL FROM MY X1 BOX TO MY TV SINCE 5:30 YESTERDAY, ALL CONNECTIONS, SPLITTERS, LINE ETC HAVE BEEN CHECKEDAND ARE OKAY-MY OTHER TV WHICH IS NOT A X1 BOX IS WORKING JUST FINE. I HAVE REBOOTED TO NO AVAIL...PLEASE HELP!!!

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You have 2 X1 boxes in your house.  One is the DVR hub, the other is a 150 satellite box.

I'm assuming you're referring to the XG1 DVR box.  The box is currently online.  The signal levels look good too.

When you reboot the box, do you see the Xfinity loading screen?  Keep in mind the DVR box has 3 HDMI ports in the back.  Only one (the vertical one) is active

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@Shayz2061 wrote:

 

@ComcastBrandon wrote:

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@Shayz2061 wrote:

I HAVE NO SIGNAL FROM MY X1 BOX TO MY TV SINCE 5:30 YESTERDAY, ALL CONNECTIONS, SPLITTERS, LINE ETC HAVE BEEN CHECKEDAND ARE OKAY-MY OTHER TV WHICH IS NOT A X1 BOX IS WORKING JUST FINE. I HAVE REBOOTED TO NO AVAIL...PLEASE HELP!!!

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You have 2 X1 boxes in your house.  One is the DVR hub, the other is a 150 satellite box.

 

I'm assuming you're referring to the XG1 DVR box.  The box is currently online.  The signal levels look good too.

 

When you reboot the box, do you see the Xfinity loading screen?  Keep in mind the DVR box has 3 HDMI ports in the back.  Only one (the vertical one) is active

 

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I see nothing but a blank tv screen there is no signal going through to the tv-I even changed the hdmi cable and no change

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all is well have signal