About utleyyatm

Day 10. Progress of a sort. Yesterday the cloud starting working for me. I was in an eligible area but it didn't work. Yesterday, I was prompted to accept terms of service and some recordings were there that weren't on the x1 box. I am able to watch them on a device. Today I used to chat to speak to Comcast. Tech was able to ping my boxes and after reboot recordings were available again but only those from prior to the outage 10 days ago. My normal scheduled recordings are scheduled as usual beginning next week. The ones for this week are not showing as scheduled recordings. If I check the onscreen guide, those recordings are all appearing. They seem to have recorded and are showing up in the cloud but still not on the box. The dvr manager on comcast.net does not show my boxes labeled as they are in the box. The tech confirmed the boxes are labeled as i set them "living room, family room, and master bedroom". Dvr manager shows them as TV1, family room and master bedroom. Tech said it should correct on the website in about 90 minutes. It's been 3 hours and no luck. ... View more

Day 8 of the outage. No end in sight. According to the comcast website I am no longer a triple play customer having dropped the internet service that I'm using right now. I also have a self install kit on the way that I did not order according to the site. I used chat to talk to a rep and got different explanations on different days, one telling me there was no outage. I get different answers on the phone. I got a different explanation from the tech who arrived that I didn't request but that comcast offered to send. I'm at a loss at what to do next except to drop the service. ... View more

Day 7 of the outage. I think the website has told me they expected to have it resolved at about 20 different times. Spent some time last night on chat. Rep restarted my box. Wow. The one interesting thing is that my dvr manager on the website shows 5 boxes connected, the rep was showing four and when the truth is I have three. Boxes all show live tv and on demand works but still no dvr. The rep says I'll be getting a credit from Nov. 2 until whenever this is resolved but honestly, I don't believe anything I'm told by Comcast at this point. ... View more

@Rustyben wrote: @utleyyatm wrote: 2 hours the tech has been in my home. I've been listening to the Jamaican Comcast technician argue with the Indian Comcast call center when he hasn't been on old. Tech claims the update just knocked my dvr off the billing and it just needs to be added. He laughed at the idea that I was on the phone for 3 hours the other day trying to get it fixed. I'm looking into FIOS while I wait. dedicated x1 support centers are in usa (puerto rico is a backup but not well-trained they assume legacy type box questions)   877-896-8678 Technician said the center was in India. I could care less if it's true. He was here 2.5 hours either on hold or arguing with whoever he calls. Nothing was fixed and suggested I call myself. He says the dvr was just knocked off my bill when they did the update and he'll look into it in the morning. I assume it's just another empty promise from the dozen Comcast people I've spoken with these last 2 weeks. ... View more

2 hours the tech has been in my home. I've been listening to the Jamaican Comcast technician argue with the Indian Comcast call center when he hasn't been on old. Tech claims the update just knocked my dvr off the billing and it just needs to be added. He laughed at the idea that I was on the phone for 3 hours the other day trying to get it fixed. I'm looking into FIOS while I wait. ... View more