X1 Technical Issues

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@BeowolfJones wrote:

I get your message TeriB but this was a series recording that I set up when the show "Timeless" first aired and it worked fine for the first episode but duplicated the second episode as two recordings a week later. Also, why was my " Hart to Hart"  extended to 3 1/2 hrs ? (The DVR must have thought it was the Colts vs. the Texans - what an OT squeeker !)

 

PS. Ghost delete is still around. When will it finally be fixed ? Novemboo, Decemboo, Janbooary, Febooary ? (Thx to an old Casper the friendly ghost cartoon)

 

as another poster likes to say "I rebooted".

 

 

On a plus note I really like the new playback controls especially superspeed. The times are larger and much more easy to read. One more thing, how about hour long recordings showing 60 min at the right end of the progress bar ? A small thing to be sure but if it's really an hour then show an hour not 59m58s.

 

May be it's like an old professor friend of mine said  after I made a 1000x error on a soluability calculation using my slide rule. "What's a few powers of ten between friends ?"

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Can't understand why Timeless did that and BTW...great show! My husband said we did indeed have two recordings of the same show last week but he can't remember what it was.  He watched one and deleted and then when he went to watch the 'next' one it was the same episode as the first one and it couldn't have been the 'other times' scenario I mentioned before since his show was on a major network and they don't tend to have repeats.

We had one of those extended recordings on a 'regular' show too. Can't recall which one it was but it went on for hours.

Ghost delete is such a pain.

I wondered about that 59min58sec thing too but I will let that one go for now. Bigger fish to fry right?

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@TerriB wrote:

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@BeowolfJones wrote:

I get your message TeriB but this was a series recording that I set up when the show "Timeless" first aired and it worked fine for the first episode but duplicated the second episode as two recordings a week later. Also, why was my " Hart to Hart"  extended to 3 1/2 hrs ? (The DVR must have thought it was the Colts vs. the Texans - what an OT squeeker !)

 

PS. Ghost delete is still around. When will it finally be fixed ? Novemboo, Decemboo, Janbooary, Febooary ? (Thx to an old Casper the friendly ghost cartoon)

 

as another poster likes to say "I rebooted".

 

 

On a plus note I really like the new playback controls especially superspeed. The times are larger and much more easy to read. One more thing, how about hour long recordings showing 60 min at the right end of the progress bar ? A small thing to be sure but if it's really an hour then show an hour not 59m58s.

 

May be it's like an old professor friend of mine said  after I made a 1000x error on a soluability calculation using my slide rule. "What's a few powers of ten between friends ?"

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Can't understand why Timeless did that and BTW...great show! My husband said we did indeed have two recordings of the same show last week but he can't remember what it was.  He watched one and deleted and then when he went to watch the 'next' one it was the same episode as the first one and it couldn't have been the 'other times' scenario I mentioned before since his show was on a major network and they don't tend to have repeats.

 

We had one of those extended recordings on a 'regular' show too. Can't recall which one it was but it went on for hours.

 

Ghost delete is such a pain.

 

I wondered about that 59min58sec thing too but I will let that one go for now. Bigger fish to fry right?

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when you go into record options for the series, does it say ' only' for example ION Only ?

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Rustyben, Historically it has given the option to choose a particular channel 'only' but not on all. Usually options are only 'SD Preferred or HD Preferred'. If this has changed it would be a good thing.

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when you go into record options for the series, does it say ' only' for example ION Only ?

note the next recording date time and channel. delete the series then find the next recording on the guide not in search. hit record button and be sure it says only. See if that fixes the issue?

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@Rustyben wrote:

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@TerriB wrote:

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@BeowolfJones wrote:

I get your message TeriB but this was a series recording that I set up when the show "Timeless" first aired and it worked fine for the first episode but duplicated the second episode as two recordings a week later. Also, why was my " Hart to Hart"  extended to 3 1/2 hrs ? (The DVR must have thought it was the Colts vs. the Texans - what an OT squeeker !)

 

PS. Ghost delete is still around. When will it finally be fixed ? Novemboo, Decemboo, Janbooary, Febooary ? (Thx to an old Casper the friendly ghost cartoon)

 

as another poster likes to say "I rebooted".

 

 

On a plus note I really like the new playback controls especially superspeed. The times are larger and much more easy to read. One more thing, how about hour long recordings showing 60 min at the right end of the progress bar ? A small thing to be sure but if it's really an hour then show an hour not 59m58s.

 

May be it's like an old professor friend of mine said  after I made a 1000x error on a soluability calculation using my slide rule. "What's a few powers of ten between friends ?"

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Can't understand why Timeless did that and BTW...great show! My husband said we did indeed have two recordings of the same show last week but he can't remember what it was.  He watched one and deleted and then when he went to watch the 'next' one it was the same episode as the first one and it couldn't have been the 'other times' scenario I mentioned before since his show was on a major network and they don't tend to have repeats.

 

We had one of those extended recordings on a 'regular' show too. Can't recall which one it was but it went on for hours.

 

Ghost delete is such a pain.

 

I wondered about that 59min58sec thing too but I will let that one go for now. Bigger fish to fry right?

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when you go into record options for the series, does it say ' only' for example ION Only ?

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Rustyben, Historically it has given the option to choose a particular channel 'only' but not on all. Usually options are only 'SD Preferred or HD Preferred'. If this has changed it would be a good thing.

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@RobertWy wrote:

I replaced both my RNG150's for XG2's.  They are a better companion box than the RNG150.  They support the X1 apps and they support the voice remote.  I got a free swap at my nearest Comcast store.  All you have to give them is the box itselfl.  You can keep the cables and power supply.

I wonder how they allowed you to do that. I tried at a service center and they said they couldn't allow it because of a corporate hierarchy rules says I cant have anymore XG2's until my 4th addtional outlet. I would swap them out for Xi boxes, but I don't like the whole reliant on primary box at all. I might just go back to legacy equipment becuase I feel that they operated fast enough for me, and they worked and did what they needed to do.

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@RobertWy wrote:

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@jweaver0312 wrote:

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@RobertWy wrote:

I replaced both my RNG150's for XG2's.  They are a better companion box than the RNG150.  They support the X1 apps and they support the voice remote.  I got a free swap at my nearest Comcast store.  All you have to give them is the box itselfl.  You can keep the cables and power supply.

I wonder how they allowed you to do that. I tried at a service center and they said they couldn't allow it because of a corporate hierarchy rules says I cant have anymore XG2's until my 4th addtional outlet. I would swap them out for Xi boxes, but I don't like the whole reliant on primary box at all. I might just go back to legacy equipment becuase I feel that they operated fast enough for me, and they worked and did what they needed to do.

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Hmm.  My bundle price includes 4 devices.  It sounds like you need to tell them you want to change your account so you can pay for extra outlets, but that doesn't make any sense.  If your contract includes the devices you have on your account, you should be able to just swap one device for another.  Try calling Comcast customer service and see what they say.

 

I am in the Houston market and I have heard that different markets have different rules.

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I already pay for extra outlets. They even told me on the highest package which includes 4 rooms that I can still only have 1 XG2 plus three Xi boxes or RNG and then I could get it again as 4th outlet. Apparently no matter what package you have there is always one box included in every other package and the one that includes 4 only allows for one primary and 3 additional outlets included as well but it already gets paid for within the package deal. They tried selling me the highest up but they told me my bill would basically double. I want to stay on my grandfathered HD Preferred Plus. 

Once again I could use some help from the community, my ongoing 2 year saga of intermittent technical issues/performance issues continues.  I need to know how bad my service is compared to the average experience.  I certainly can't imagine it's the expected behavior.

Thanks in advance for any replies.

1. How long on average does it take for your X1 to tune to a channel (changing channel, or exiting a recording)?

(My average is about 2 cycles of the ... across the middle of the screen, but it varies from relatively quick, where I don't even see the ..., which is what I assume is normal, to very slow, where the ... will cycle 3 or 4 times, and then I'll get an XRE03047(usually) "trouble tuning to the channel" error.  Generally a couple seconds after the error message the channel will actually tune in.  This happens a couple times a day most days that I watch TV for any significant period of time.

2. How often do you have "control" errors?   Meaning you press a button on the remote, and either nothing, or something other than what is expected happens.  (Multiple times per session I will have nothing happen, or a delayed response.  And on almost all recordings I get 50% accuracy on going from Pause to Slow Motion, half the time it goes from Pause to FF incorrectly.)

3. How often do you go back tovcontinue a recording and have it start over from the beginning?  (That seemed to be less frequent for me lately, but it did happen again tonight during MNF.  And I try to use the cool new lightning ff to get back to where I was, but my response is so slow, that by time it stops I'm either at the end of the recording or way past where I need to be.)

Thanks for you input!

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@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 

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I also live in an older neighborhood.

So any advice on how to get the local cable commision to help me force Comcast to fix the issue would be very helpful.

Because it is very clear to me that the issue is outside my house, and I have been told that by Comcast reps, but that hasn't gotten me anywhere.

Please let me know what steps I missed with the line crew and local cable commission?

I have seen many posts about signal levels, and mocha filters, and getting techs out, and tried all of them, but yes, I definitely missed it if you or anyone has posted how to get Comcast to fix a line issue, or advice on the local comission.

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@RickGr4 wrote:

Unless something has changed that I am not aware of, legally Comcast must respond to the local cable commission. 12 years ago it worked for me.

However if you do not yet understand what the MoCA filter does, I am worried you may be contributing to the problem...

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@tctc wrote:

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@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 

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I also live in an older neighborhood.

So any advice on how to get the local cable commision to help me force Comcast to fix the issue would be very helpful.

Because it is very clear to me that the issue is outside my house, and I have been told that by Comcast reps, but that hasn't gotten me anywhere.

 

Please let me know what steps I missed with the line crew and local cable commission?

I have seen many posts about signal levels, and mocha filters, and getting techs out, and tried all of them, but yes, I definitely missed it if you or anyone has posted how to get Comcast to fix a line issue, or advice on the local comission.

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Why would I ever need to know anything about a MoCa filter?

I don't touch any of my cables or boxes.  I'm leaving that to the pros, as otherwise I might contribute to the problem.

How could I possible contribute to the problem by not knowing the technology behind it.

Hah, I just realized you're trolling me, good one, you got me...

X1 didn't even exist in 2004

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@RickGr4 wrote:

It's been quite a long time since I have posted in this thread but I recall a Comcast employee telling you your signal levels were out out of spec. Did you ever have that addressed?

Funny but my X1 has worked perfectly for over three years now and the reason is my signal levels are well within spec. 

My input is very simple. You need to get a Comcast tech out to your house. If you already have, you need another one.

Personally I cannot believe you are still posting questions and concerns like this and I am wondering what your real agenda is here...

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@tctc wrote:

Once again I could use some help from the community, my ongoing 2 year saga of intermittent technical issues/performance issues continues.  I need to know how bad my service is compared to the average experience.  I certainly can't imagine it's the expected behavior.

 

Thanks in advance for any replies.

 

1. How long on average does it take for your X1 to tune to a channel (changing channel, or exiting a recording)?

(My average is about 2 cycles of the ... across the middle of the screen, but it varies from relatively quick, where I don't even see the ..., which is what I assume is normal, to very slow, where the ... will cycle 3 or 4 times, and then I'll get an XRE03047(usually) "trouble tuning to the channel" error.  Generally a couple seconds after the error message the channel will actually tune in.  This happens a couple times a day most days that I watch TV for any significant period of time.

 

2. How often do you have "control" errors?   Meaning you press a button on the remote, and either nothing, or something other than what is expected happens.  (Multiple times per session I will have nothing happen, or a delayed response.  And on almost all recordings I get 50% accuracy on going from Pause to Slow Motion, half the time it goes from Pause to FF incorrectly.)

 

3. How often do you go back tovcontinue a recording and have it start over from the beginning?  (That seemed to be less frequent for me lately, but it did happen again tonight during MNF.  And I try to use the cool new lightning ff to get back to where I was, but my response is so slow, that by time it stops I'm either at the end of the recording or way past where I need to be.)

 

Thanks for you input!

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Can you please describe perfectly?   Maybe what I have is perfect and I'm wasting my time.  Really, please, please, please desribe how my X1 is supposed to be working. That's exactly what I'm looking for.   That's my agenda.  If everyone else is having the same issues, then I could just accept it as a subpar platform and move on.

I would settle for "not completely annoying", but perfect would be great.

Every once in a while I get a night with no significant issues and it's a great experience.  I should probably just disconnect, but I enjoy sports and TV has been getting much better in recent years, it's just unfortunate that Comcast has a monoply on cable and decided.

I have had my levels check more times than I could possibly count.  When a tech comes out they say everything is withing spec, but nothing has changed my performance, and when I call to whatever level of support, they can verify that I am getting error messages, as they see them on their end.   They don't say "I don't see a problem, what's your agenda", they say "wow, you're getting a lot of error messages, that shouldn't happen", and then I don't hear back from them...

Do you have a "super tech" that you could recommend in Northern California? I have had over 20 tech visits in 2 years, and have been connected with every suppoert Tier level that exists, as far as I can tell.  Yesterday there was once again a "network" tech up on the pole.   The only difference I noticed after he left was lack of internet until I rebooted everything.  I have had my house re-cabled, and every X1 box has been replaced at least once, come to think of it, all but one have been replaced twice.  I currently have 2 DVRs and 3 sattelite boxes.  I was recently told the Xi2 that I had may be the issue, so that was replaced with a full DVR (whatever that's called), but it didn't change anything.  Although my bill did go up, even though I was told it wouldn't change at all.  Prior to that the number and manner of attempted fixes are too many to list or even remember, even though I've attempted to start loggin them.

There are others in my neighborhood with issues, and the Advanced Repair Corporate Relations rep that I'm working with can see that there are other houses that show "red" interspersed throughout my neighborhood/node.  I'm pretty sure there's a local network/signal issue and that the time hasn't been taken to figure out what that is.  Or that the expense would be too great, so they're just hoping we all just deal with it, as many in the neighborhood are.   I just happen to be one who posts to forums...