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since
08-11-2016
08-16-2018
jweaver0312
Expert
1327
Posts
110
Kudos
20
Solutions
08-16-2018
07:10 PM
Does Wi-Fi Calling Activation work on someone else’s Wi-Fi network like a public Wi-Fi if you can get to another Wi-Fi network?
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08-16-2018
04:34 PM
Those look ok. It’s actaully saying what the firewall has blocked. I doubt there is a security problem present for you. How about the signal stats?
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08-16-2018
02:34 PM
Since you had a technician visit and your issue has not been fixed, I have escalated your issue to a Comcast Employee to assist.
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08-16-2018
01:17 PM
Moved to customer service for greater exposure to Comcast Employees
08-16-2018
01:09 PM
Yes that is the latest firmware. Since you had technician visits and the problem has not been resolved by them, I’m going to escalate your issue to a Comcast Employee. Keep in mind you shouldn’t be charged for those visits since nothing was found and also for each visit after the first for the same problem, they owe you $20.
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08-16-2018
12:01 PM
Moved to Customer Service for greater exposure to Comcast Employees.
08-16-2018
10:32 AM
Keep the forums updated with how it goes. Keep in mind, if an internal wiring problem is found, you will be charged for the visit unless you are in a MDU. How’s the upload speed?
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08-16-2018
10:02 AM
Moved to its own separate issue
08-16-2018
12:35 AM
I have escalated your issue to a Comcast Employee to take a deeper look into.
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08-16-2018
12:32 AM
I have escalated your issue to a Comcast Employee.
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08-15-2018
06:32 PM
I have escalated your issue to a Comcast Employee.
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08-15-2018
01:55 PM
Since you had technician visits and no luck with those visits, I have escalated your issue to a Comcast Employee
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08-15-2018
12:23 PM
Since technician visits did not fix your issue, I have escalated your issue to a Comcast Employee.
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08-15-2018
10:30 AM
What speed tier are you planning to upgrade to?
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08-15-2018
10:18 AM
1 Kudo
Yeah, you are not allowed to have separate names (SSID) for each band while using pods because its designed to be mesh.
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08-15-2018
10:15 AM
1 Kudo
Well, the CM700 has Puma 6, and the good thing about the CM500V, it has Broadcom chipset last time I checked, and can handle all your services. I believe you can access some of the voice features from the modems page, like call logs unless if that is for the C7100v only (24x8 Broadcom chipset, has router built in as well) For Home Security, they would need to come out and put in a sidecar router to handle your home security
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08-15-2018
10:08 AM
Please edit and remove your phone number. Also, you didn't lose the 2.4GHz band, you are just now using one name (SSID) for both bands.
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08-15-2018
09:50 AM
Would you like me to take your post here: https://forums.xfinity.com/t5/Your-Home-Network/Bad-Experience-with-1gb-upgrade/m-p/3130192#M287569 and make your own topic on it? If you do create your own topic, this is a peer to peer community help forum with some employees, however I can escalate your issue for greater exposure for a Comcast Employee's response.
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08-15-2018
09:37 AM
@RDarcy and @TheGoodalls Do any of you have their Gigabit Pro 2Gbps service or do you have the DOCSIS 3.1 1 Gbps/35 Mbps service? If you have the DOCSIS 3.1 service please create your own topic on it in the Home Networking Board. I can also move your post if you would like to your own topic, instead.
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08-14-2018
09:45 PM
I have escalated your issue to a Comcast Employee.
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08-14-2018
01:46 PM
Hard to tell until after a bit of troubleshooting. What about the link I provided?
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08-14-2018
10:12 AM
Your upstream level is way too high, you lost some downstream channels, and your OFDM channel looks noisy along with a couple of other channels as well. Was the modem plugged into some kind of surge protector? Also, does it say you have an outage here? https://www.xfinity.com/support/status Try bypassing any splitters temporarily to check for improvement.
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08-13-2018
10:06 PM
Since a technician visit didn’t fix your issue, I’m going to escalate your issue to a Comcast Employee.
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08-13-2018
09:34 PM
Does it say you still have an outage here: https://www.xfinity.com/support/status
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08-13-2018
08:58 PM
Shouldn’t your upload be at near 5 Mbps? EDIT: Never mind. Looks good.
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08-13-2018
06:50 PM
Since it didn’t work and you already had a technician there and it wasn’t a success, I’m going to escalate your issue to a Comcast Employee.
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08-13-2018
06:01 PM
Are you still currently having issues? Just wanted to make sure.
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08-13-2018
12:15 PM
Let’s see how things go after the visit but keep in mind, if the problem is found to be in your internal wiring, you will be charged for the visit. If it’s not because of anything inside the home, you shouldn’t be charged for the visit.
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08-13-2018
12:03 PM
For the geolocation service that it uses, are you able to report inaccurate data? What about the router, does it have the feature the EG asked about?
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08-13-2018
11:36 AM
Would you happen to know how the event log looked during that time?
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08-13-2018
08:09 AM
In that case I think you are going to need a technician visit to correct your signals.
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08-12-2018
11:05 PM
Hmm. Would you happen to have a coaxial wall plate before the modem or is the line literally direct to the splitter? The splitter might have gone bad but I don’t think a bad splitter would make the levels go that bad.
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08-12-2018
11:01 PM
Do the levels and logs look ok now that your internet is back up or does it still not let you access it?
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08-12-2018
10:25 PM
Yes, they are visible. One of your upstreams is border line and all of downstream power levels are too low. Are there any splitters or attenuators on the line?
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08-12-2018
10:18 PM
Since you already had technicians out to your area, I'm going to escalate your issue to the Comcast Employees here on these forums.
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08-12-2018
08:27 PM
Hmm. Have you made sure WMM/QOS Settings are disabled at the time of running speed tests? The bug info you provided would only apply if your CMTS is a Cisco one. A quick way to check would be to take the CMTS-MAC and plug it into a MAC lookup tool. EDIT: I just pulled it up and found it to be a Cisco CMTS which even though it is, not sure if it was patched up or updated yet, if there is one available.
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08-12-2018
08:07 PM
What tier are you subscribed to? Do you also have their home phone service?
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08-12-2018
07:48 PM
Have you tried accessing the gateway again or attempted to call in to obtain the signal levels?
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08-12-2018
07:42 PM
Hi. Sorry for moving it to the customer service board. I moved it to the billing board since that is the correct place for it to be.
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08-12-2018
07:03 PM
Even after you reboot it? If the gateway keeps doing that, you might either want a factory reset (30-60 seconds press of the reset button on the back) or you might have to get it swapped out for a new one.
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08-12-2018
07:00 PM
They still do not show up correctly. No worries, I'll reach out to a forum admin to get them approved.
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08-12-2018
06:58 PM
Hmm. That filter doesn't look like it is a MoCA filter. There are similar filters, that looks just like yours, for a couple of my neighbors and I was told they were for blocking some of the noise that they are sending back into the system but one of them was supposedly corrected by a maintenance technician, but the other hasn't been. Have any of your speeds gone up since that visit or the same old?
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08-12-2018
06:52 PM
It seems your pictures were not approved. Can you try to reupload them?
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08-12-2018
06:23 PM
In that case, since it isnt being accompanied by any problems and additonal events in the logs, I would let it go as is, as long as everything is working.
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08-12-2018
06:14 PM
How do your siganl stats look like? You can see them at either http://10.0.0.1 or http://192.168.100.1, if it is still telling you, that user is blocked, reboot the gateway and try logging in again.
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08-12-2018
06:12 PM
I actually do not know, but a Google search turned up this link: http://www.dslreports.com/forum/r31691948-Signals-Unicast-DSID-PSN-startup-error
According to that link the following was said (direct quote):
It's difficult to define what the error is exactly in laymans terms. Basically it shows some problem with the upstream signal, probably the SNR. Most problems with SNR are caused by ingress leaking into the coaxial line and a bad connection on a coaxial faceplate is a infamous place to get that kind of ingress. If it was the only error in the log, it might be worth to fully research, but since you have other known problems, it makes sense to troubleshoot those first. IMO mental energy is almost as precious as physical energy when it comes to troubleshooting. Don't worry about some cryptic log when you know of an actual problem you need to fix. Only worry about it if it still occurs after fixing the coaxial problem. It's probably better to do it sooner or later, before it get worse and possibly disconnects your service all together
Is there any wall plate between your modem and the splitter?
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