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since
08-11-2016
09-19-2018
jweaver0312
Expert
1361
Posts
114
Kudos
21
Solutions
09-18-2018
11:36 PM
Yeah. No problem. Solved thread being locked.
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09-18-2018
09:30 PM
If your area let’s you have two modems, you would need to pay for a whole another internet subscription, so you would pay double for internet. Some of your alternatives are MoCA extenders, powerline extenders, wireless extenders, xFi Pods (if you lease their XB3 or XB6 gateway*) * Does not include Technicolor TC8717
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09-18-2018
09:12 PM
How are the speeds without the VPN on weekends you notice it to be slow?
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09-18-2018
09:11 PM
Have you set it up though the xFi app and selected it for TCP?
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09-18-2018
08:47 PM
Is it telling you the device is paused or are you just unable to connect to the internet?
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09-13-2018
10:14 PM
Since you have had technician visits and the problem persists I am going to be escalating your issue for a Comcast Employee.
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08-31-2018
03:03 PM
You would have to see if Netgear support will tell you. Otherwise, nothing really can be done.
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08-22-2018
10:36 AM
Not possible at all. How is the speed directly connected to the DPC3941T? There is also a chance the computer you are using might not be 10/100/1000 Gigabit Ethernet.
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08-21-2018
10:37 PM
Bonded MoCA 2.0 is just the specification of the devices support for MoCA which is up to 1 Gbps. Yes, just a MoCA POE filter is needed, preferably right before the first splitter you have. Also, you might be able to get away with regular splitters, but you may want to consider replacing splitters with MoCA compliant splitters. How are you trying to set it up. You might only need one MoCA and not the twin pack, if just for one room, but since the Technicolor XB6 MoCA doesn't work correctly, you might need the twin pack to get MoCA to work in an alternate way like Test #2 stated in the following website links. https://actiontecsupport.zendesk.com/hc/en-us/articles/115000505046-How-can-I-test-the-MoCA-adapters-for-functionality- https://actiontecsupport.zendesk.com/hc/en-us/articles/115000517086-How-can-I-test-the-MoCA-adapters-for-functionality-
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08-21-2018
09:58 PM
Just make sure MoCA is enabled and you have a MoCA POE filter before the first splitter in your home. After that buy your MoCA device. If you buying an extender or MoCA to Ethernet, I would recommend either the Actiontec ECB6200 (Ethernet) or the Actiontec WCB6200 (wireless extender over MoCA). I have had the same exact gateway MoCA never worked properly on it even after several replacements so all I can say with that gateway is good luck making it work.
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08-17-2018
08:46 PM
@RadTV meant 60 hours worth of content is on the cloud DVR as the limit but the DVR can store 150 hours on it locally unless you hit save for a year. I’m not sure if the new DVR would download the ones stores on the cloud. But I do believe if it’s not on the cloud it might be gone with a new DVR
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08-17-2018
07:15 PM
What about the rest of the downstream channels? Use the scrollbar.
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08-17-2018
05:27 PM
Your upstreams seem a bit on the high side. Try bypassing any splitters if you have any and see if it improves. Also, is there any attenuators on the line?
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08-17-2018
05:26 PM
How do your signal stats look like? Log into http://10.0.0.1 with the information if you haven’t changed the default GUI password: Username: admin Password: password If it is your first time logging in, you will be forced to change the password. After that, click Connection > Xfinity Network.
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08-17-2018
05:11 PM
Since this is a billing concern, I am also moving this to the billing board where it also has greater exposure to Comcast Employees. EDIT: My apologies. It should really be in customer service board.
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08-16-2018
09:32 PM
I’m not sure if you can without turning 5GHz off through the gateway if it even lets you.
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08-16-2018
08:57 PM
You shouldn’t have lost 2.4GHz at all. It requires one SSID so try connecting those devices to the single name. If you must separate it, you can no longer use xFi Pods.
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08-16-2018
07:10 PM
Does Wi-Fi Calling Activation work on someone else’s Wi-Fi network like a public Wi-Fi if you can get to another Wi-Fi network?
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08-16-2018
01:09 PM
Yes that is the latest firmware. Since you had technician visits and the problem has not been resolved by them, I’m going to escalate your issue to a Comcast Employee. Keep in mind you shouldn’t be charged for those visits since nothing was found and also for each visit after the first for the same problem, they owe you $20.
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08-16-2018
12:32 AM
I have escalated your issue to a Comcast Employee.
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08-15-2018
06:32 PM
I have escalated your issue to a Comcast Employee.
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08-15-2018
01:55 PM
Since you had technician visits and no luck with those visits, I have escalated your issue to a Comcast Employee
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08-15-2018
10:30 AM
What speed tier are you planning to upgrade to?
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08-15-2018
10:18 AM
1 Kudo
Yeah, you are not allowed to have separate names (SSID) for each band while using pods because its designed to be mesh.
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08-15-2018
10:15 AM
1 Kudo
Well, the CM700 has Puma 6, and the good thing about the CM500V, it has Broadcom chipset last time I checked, and can handle all your services. I believe you can access some of the voice features from the modems page, like call logs unless if that is for the C7100v only (24x8 Broadcom chipset, has router built in as well) For Home Security, they would need to come out and put in a sidecar router to handle your home security
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08-15-2018
10:08 AM
2 Kudos
Please edit and remove your phone number. Also, you didn't lose the 2.4GHz band, you are just now using one name (SSID) for both bands.
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08-15-2018
09:50 AM
Would you like me to take your post here: https://forums.xfinity.com/t5/Your-Home-Network/Bad-Experience-with-1gb-upgrade/m-p/3130192#M287569 and make your own topic on it? If you do create your own topic, this is a peer to peer community help forum with some employees, however I can escalate your issue for greater exposure for a Comcast Employee's response.
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08-15-2018
09:37 AM
@RDarcy and @TheGoodalls Do any of you have their Gigabit Pro 2Gbps service or do you have the DOCSIS 3.1 1 Gbps/35 Mbps service? If you have the DOCSIS 3.1 service please create your own topic on it in the Home Networking Board. I can also move your post if you would like to your own topic, instead.
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08-14-2018
09:45 PM
I have escalated your issue to a Comcast Employee.
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08-13-2018
10:06 PM
Since a technician visit didn’t fix your issue, I’m going to escalate your issue to a Comcast Employee.
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08-13-2018
06:01 PM
Are you still currently having issues? Just wanted to make sure.
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08-13-2018
12:15 PM
Let’s see how things go after the visit but keep in mind, if the problem is found to be in your internal wiring, you will be charged for the visit. If it’s not because of anything inside the home, you shouldn’t be charged for the visit.
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08-13-2018
12:03 PM
For the geolocation service that it uses, are you able to report inaccurate data? What about the router, does it have the feature the EG asked about?
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08-13-2018
11:36 AM
Would you happen to know how the event log looked during that time?
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08-13-2018
08:09 AM
In that case I think you are going to need a technician visit to correct your signals.
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08-12-2018
11:05 PM
Hmm. Would you happen to have a coaxial wall plate before the modem or is the line literally direct to the splitter? The splitter might have gone bad but I don’t think a bad splitter would make the levels go that bad.
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08-12-2018
10:25 PM
Yes, they are visible. One of your upstreams is border line and all of downstream power levels are too low. Are there any splitters or attenuators on the line?
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08-12-2018
10:18 PM
Since you already had technicians out to your area, I'm going to escalate your issue to the Comcast Employees here on these forums.
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08-12-2018
08:07 PM
What tier are you subscribed to? Do you also have their home phone service?
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08-12-2018
07:42 PM
Hi. Sorry for moving it to the customer service board. I moved it to the billing board since that is the correct place for it to be.
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08-12-2018
07:00 PM
They still do not show up correctly. No worries, I'll reach out to a forum admin to get them approved.
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08-12-2018
06:52 PM
It seems your pictures were not approved. Can you try to reupload them?
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08-12-2018
06:23 PM
In that case, since it isnt being accompanied by any problems and additonal events in the logs, I would let it go as is, as long as everything is working.
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08-12-2018
06:12 PM
I actually do not know, but a Google search turned up this link: http://www.dslreports.com/forum/r31691948-Signals-Unicast-DSID-PSN-startup-error
According to that link the following was said (direct quote):
It's difficult to define what the error is exactly in laymans terms. Basically it shows some problem with the upstream signal, probably the SNR. Most problems with SNR are caused by ingress leaking into the coaxial line and a bad connection on a coaxial faceplate is a infamous place to get that kind of ingress. If it was the only error in the log, it might be worth to fully research, but since you have other known problems, it makes sense to troubleshoot those first. IMO mental energy is almost as precious as physical energy when it comes to troubleshooting. Don't worry about some cryptic log when you know of an actual problem you need to fix. Only worry about it if it still occurs after fixing the coaxial problem. It's probably better to do it sooner or later, before it get worse and possibly disconnects your service all together
Is there any wall plate between your modem and the splitter?
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08-12-2018
05:42 PM
I mean since you rewired the coax, just unplug the modem and the router, plug the modem back in. After the modem comes back online, plug the router back in.
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