About jweaver0312

jweaver0312 · ‎11-13-2018

It likely went to the Extreme Pro 400 speed tier config, be lucky it didn't go to default which is normally 25.

jweaver0312 · ‎11-12-2018

No. I’m saying even though you have gig it won’t be provisioned for the highest speed possible. It will go towards a lower speed tier configuration until you upgrade the modem to a compatible one.

jweaver0312 · ‎11-12-2018

You’re not going to get that speed. As we’ve all been telling you, you are currently using a modem that is not approved for your speed tier. If you don’t get a modem that is approved, then the speed that you get will be the speed you get until you upgrade the modem.

jweaver0312 · ‎11-11-2018

I haven’t seen bandwidth restricted with it being on.

jweaver0312 · ‎11-11-2018

It should be on by default, it is for preferring your private network over Xfinity Wi-Fi. I’m not sure if it turns itself back on it’s own as I leave mine on but I believe it stays off unless you turn it back on.

jweaver0312 · ‎10-30-2018

The C7100v is not approved for the gig tier. You need a DOCSIS 3.1 modem. Are you using their voice service? If you are, I would keep the C7100v for phone only and buy your own DOCSIS 3.1 modem or gateway or rent one from Comcast. If you are looking for a gateway, then I would recommend the Netgear C7800. If you are looking for just a modem (means you would have to buy your own router as well), then the four modems I would recommend are the Netgear CM1000, Netgear CM1100, Arris SB8200, and the Motorola MB8600. The modems and the gateway I have stated are the only ones approved for the Gigabit Internet Tier of service and they all work pretty great from personal experience and from what I have heard.

jweaver0312 · ‎10-28-2018

Do you have a router that has a MAC Address Cloning feature?

jweaver0312 · ‎10-23-2018

Yes, you should still have the 5GHz network even though it’s in one name.

jweaver0312 · ‎10-23-2018

It could affect their activation if the modem is on your account. I’m going to escalate your issue to a Comcast Employee to help you remove that modem from your account and make sure it’s good.

jweaver0312 · ‎10-23-2018

You’re welcome

jweaver0312 · ‎10-23-2018

Pods require one name (SSID) and password. On the app, you should be able to hit the edit button, but it should edit the name for both 2.4 and 5 GHz wireless

jweaver0312 · ‎10-23-2018

Does it give you any error messages or messages in general when trying to change the SSID from 10.0.0.1? Do you have any xFi Pods installed?

jweaver0312 · ‎10-22-2018

The poster has said they might use/add moca in one or two rooms so at that point you wouldn’t want a 2-way splitter. So to recap, if you are only going to use a cable box and a modem, then yes a 2-way splitter would be fine, however if you’re going to use MoCA, then the splitter is going to need to be MoCA compliant and if you’re only going to use it in one room, then a 3-way splitter would be needed unless if the MoCA adapter would be in the room of an cable box then 2-way would be fine. Same thing for if you were going to use it in 2 rooms. Then it would be a 4-way splitter.

jweaver0312 · ‎10-22-2018

I wouldn’t see it as a concern but I would just terminate the unused connections at the active return side of it being your multiple ports and get those ports capped off if you can. I would say you probably could replace it with a regular 4 way splitter but since you have an active return in place, I would just keep that there in use for the time being.

jweaver0312 · ‎10-22-2018

I meant by changing it in the 10.0.0.1 interface for the 1682. http://10.0.0.1 Username: admin Password: password If it is your first time logging into it you will be forced to change that password.

jweaver0312 · ‎10-22-2018

Pods are really meant to increase coverage not speed which is why they have a max speed of about 200 at max. If you do edit the settings to 20/40 on 2.4 and 20/40/80 on 5.0 it should help you get a bit more speed but I believe max connection rate for the 1682 is at 300 Mbps which where I’m at can max at about 150 since it is 2.4

jweaver0312 · ‎10-22-2018

You would only have a bit of a wireless difference if the device supports 160MHz bandwidth but other than that you wouldn’t really notice a difference.

jweaver0312 · ‎10-21-2018

“Bridge mode” is for using your gateway as a modem only either connected to one device only or connect to your own primary router. “Prefer Private Connection” has relation to Xfinity Wi-Fi to prefer your private network if able to connect over Xfinity Wi-Fi.

jweaver0312 · ‎10-20-2018

With a newer modem you most likely should notice a speed difference to up to 180 with the over provisioning of your speed tier and handles congestion better for your area with more channels on the modem.

jweaver0312 · ‎10-20-2018

Since it is a 4x4 modem, it won’t be able to keep up with the speed tier. You would at least need an 8x4 but you can go greater if you want. So it gives you a few options. 1. Rent a new gateway from Comcast. 2. Buy a new modem that is at least 8x4 channel bonding. (Recommended option) 3. If you’re happy with how it is currently performing and don’t have a problem with it, then you can keep what you have if you want to. However, they’ll just keep bugging you to upgrade at some point but you don’t have to.

jweaver0312 · ‎10-20-2018

Normally, there is a ~20% over provisioning on speed tiers, so about 180 is your ceiling (max) download speed under that plan. I don't typically refer to a floor (lowest) speed possible becuase that can vary on factors such as signal and equipment. What is the make and model of your current modem?

jweaver0312 · ‎10-20-2018

I really havent heard of personally the issue being fixed with latecy on Puma 6. I would also like to point out that post is from 2 years ago, as things can change over the course of 2 years. As @EG stated, it is very likely they moved that 32nd channel from being a D3.0 channel to a D3.1 OFDM channel to make only 31 total DS channels under D3.0

jweaver0312 · ‎10-19-2018

It gives you a couple of options. You can either replace it with a new modem yourself or rent a new one from Comcast. Or if you’re currently happy with your current modem and performance than you can keep what you have and ignore any notification you might get further about it.

jweaver0312 · ‎10-19-2018

It should disappear eventually from the gateway. I’m not sure on the time though however, so I guess it normally takes the amount of tike for the DHCP lease which by default is a week. The other workaround is to change the subnet mask over to 255.255.0.0 to open up the range as well but like I said it should disappear eventually.

jweaver0312 · ‎10-19-2018

There is no way to do it in the GUI. You can forget it on xFi but it’ll still take about a week before it goes away from the GUI and frees up that IP Address for that device you used to have.

jweaver0312 · ‎10-18-2018

What’s the exact speed tier you are subscribed to? If you pay for the 250 plan, it is recommended to have at least a 16x4 modem to get the full speed of the tier.

jweaver0312 · ‎10-17-2018

Hello, I have escalated this issue to a Comcast Employee to help to further investigate.

jweaver0312 · ‎10-11-2018

Yes you can, however, you would need to set those routers to AP Mode.

jweaver0312 · ‎10-07-2018

The SB6190 has problems with the Intel Puma 6 chipset. The SB6183 is better. If you plan on upgrading to Extreme Pro or Gig, then a DOCSIS 3.1 modem would be what you need.

jweaver0312 · ‎10-07-2018

It’s a 4x4 channel bonding modem. The reason they tell you it’s outdated because now they have more and more channels you can bond in newer modems. It helps you out of the channels get crowded to help keep mainting your speed. If you’re happy with what you have, then keep what you have.

jweaver0312 · ‎10-07-2018

Sorry about that, forgot to put in the escalation right. Doing it right now.

jweaver0312 · ‎10-04-2018

Can you be a bit more clear? You already have a private WAN IP going to your modem, hence you are on the internet. Are you saying you would like an additional IP Address?

jweaver0312 · ‎10-04-2018

Sending unsolicited messages is against forum guidelines, have you tried a factory reset of the gateway by holding in the reset button for 30-60 seconds?

jweaver0312 · ‎10-03-2018

The logs we can see have not been working for quite some time now.

jweaver0312 · ‎10-02-2018

@hydrosity1 wrote: I have xfi, and I absolutely hate it. It has to be the worst backend routing software I've ever used. Sure its nice to be able to remotely access it with the app, but what it adds in ease if use it lacks in functionality. Anyways, there are some very easy ways using network sniffing tools that you can steal someone's login through regular http connections when you are on the same local net. Hence why I would like to be able to use https. Plus, it's the way of the future. And my 'secure' network ought to not be showing me security errors visiting it's own interface gui. I really would like to upgrade from this awful device but it's so expensive to upgrade. I cant believe they supply and charge for a device that's 5 years old. My system logs dont even work anymore. Anytime I look the logs are just empty. Anways.. I digress. How can I fix the issues with comcasts old 2015 expired certs? There is no way for the certificte, just use http://. For someone to be sniffing your packets to log into the gateway, they would need to be on your own private network

jweaver0312 · ‎09-30-2018

I didnt see the part about it being your own router. What is the make and model of the router?

jweaver0312 · ‎09-30-2018

Make sure when logging into the secure XFINITY network the username and password are as follows. Your username for that Wi-Fi is your full Comcast email address including the @Comcast.net username: youremail@comcast.net password: yourpassword

jweaver0312 · ‎09-30-2018

Sadly, it seems that I was wrong as I was applying some of the suggestions myself and it was not working. The other thing I came across was saying using iCloud Drive is recommended.

jweaver0312 · ‎09-30-2018

He needs to turn on file sharing on the Mac and forward the right port to the Mac so it can be accessed remotely. I forget the right port number at the moment and after I look it up, I’ll edit this post unless if someone else knows the port and chimes in before I do.

jweaver0312 · ‎09-29-2018

Based on those several errors you are getting with the 1/1/1970 it almost looks like you are losing sync with the CMTS itself and might actaully look like a tech visit might be needed. Just in case, have you tried factory reset of the modem by holding in the reset button for 30-60 seconds on the back of the modem? Also, have you tried any speedtests directly wired into the SB8200?

jweaver0312 · ‎09-29-2018

Does your account page reflect the upgraded speed tier name and speeds?

jweaver0312 · ‎09-29-2018

You are not being throttled. How do your signal stats look like? You should be able to see them at either http://192.168.100.1 or http://10.0.0.1 Also since you already had a technician visit and the problem persists, I’m going to escalate your issue to a Comcast Employee.

jweaver0312 · ‎09-29-2018

Let me log into it and check it real quick. Yeah, my WCB6200Q supports WPA and WPA2 as a MoCA connected wireless AP.

jweaver0312 · ‎09-29-2018

Mine supports WPA2 however it’s 2.4 GHz only, sorry that I couldn’t be of anymore help about this. Something you could do if you want would be if you have a second router that supports WPA itself, you could put in AP Mode so that this way the printer would connect to your network.

jweaver0312 · ‎09-29-2018

I meant actual speedtests from speedtest.net or speedtest.xfinity.com or the dsl reports speedtest from the adapter. I’ve had the connection drop issue you described as well on my XB6 so chances are it’s bigger than a device issue, possibly XB6 firmware, so I’m going to report this issue to a Comcast Employee.

jweaver0312 · ‎09-29-2018

I believe Comcast allows WPA2 and open only for the XB6.

jweaver0312 · ‎09-29-2018

Do you have Extreme Pro or the Gig Tier? I understand the concern about the Bonded MoCA 2.0, but if you don’t have any of those two tiers, you won’t see a difference speed wise. Have you ran any speed tests off the ECB6200 to see what it gets? Other than that, I would say just get the gateway swapped out for a new XB6. Do you have the Technicolor XB6? I currently have problems with MoCA as well on the XB6 but with the WCB6200. Have you noticed any connection drop outs at all for any MoCA connected device?

jweaver0312 · ‎09-29-2018

So even a full factory reset didn’t help? Any dropped connections over MoCA network or is the main problem the slower connection rates?

jweaver0312 · ‎09-29-2018

Have you tried rebooting it or you might have to give it a factory reset by either the GUI button of pressing the reset button on the back for 30-60 seconds?

jweaver0312 · ‎09-29-2018

FYI, the XB3 has MoCA support as well at regular 2.0 rates just so that you know. Is it letting you disable MoCA from the XB6 in the GUI?