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About jweaver0312
since
08-11-2016
06-01-2020
jweaver0312
Expert
1737
Posts
194
Kudos
37
Solutions
04-30-2020
05:32 PM
Your two main options are: 1. Powerline extenders 2. MoCA which uses your existing Coax
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04-29-2020
06:57 PM
1 Kudo
As per a broader xFi experience those settings are being locked out across the board for all with xFi Gateways to allow xFi to better manage it. No way to revert that back. Though from my reading it seems your WiFi issue may be stemming from a potential firmware issue. https://www.dslreports.com/forum/r32739847- Though as far as I know you shouldn’t be able to see any settings with WMM/QOS as that is all already controlled by default
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04-29-2020
04:41 PM
I have escalated this concern to a Comcast Employee to further assist.
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04-25-2020
10:39 AM
Currently the Hulu app for X1 and Flex does not support Live TV service.
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04-25-2020
09:27 AM
Those signals are extremely out of whack causing it to not even complete coming online. If there are any splitters try bypassing them and see if the same thing happens. If the same thing happens, you’ll need a technician to investigate from outside.
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04-23-2020
05:12 PM
1 Kudo
No Terabyte Data Usage Plan exists throughout the whole Northeast Division. Speed isn’t slowed after a certain usage.
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04-22-2020
11:58 AM
For peacock, it’s still in the process of being rolled out so you just have to wait until your Flex device receives the update.
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04-15-2020
02:06 PM
As far as I know the XB7 gateway is still in a limited trial in regards to availability.
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04-08-2020
02:52 PM
1 Kudo
A recent update to xFi platform changed the navigation. Go to Network > Gateway > Advanced Settings > Port Forwarding
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04-08-2020
01:29 PM
1 Kudo
The update has probably not come yet to those other boxes. It's in the process of being rolled out though. Sometimes a reboot might bring it on, if not, its just a waiting game for the update.
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04-06-2020
03:37 PM
You can not disable the xFi function that automatically manages it. Once they enable that feature, you can not disable it. You can still disable its wireless itself, but not alter any of its settings. Best way to fix that is with your own equipment.
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04-05-2020
10:27 PM
From the looks of it, without disabling all xFi app push notifications, notifications for Advanced Security itself can not be disabled.
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04-05-2020
09:53 PM
Just to clarify, are you referring to the push notifications on the app.
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04-05-2020
09:51 PM
Sometimes if you reboot the gateway, some of those devices will update to xFi. For the devices listed as paused, you can go into the xFi app and unpause then. No QOS settings are available on these gateways.
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04-05-2020
09:35 PM
These are not error messages. These are potential threats that xFi Advanced Security has blocked. Do you use any port forwarding?
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04-05-2020
05:13 PM
You can not use Flex with your own modem/router. Comcast’s gateway would have be to rented and not in bridge mode to use Flex
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04-04-2020
12:45 PM
No because in order to use your WiFi system, you’d have to put the gateway into bridge mode which disables all xFi features.
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04-03-2020
02:30 PM
What is the model gateway you have? If it is an xFi gateway, you can set profiles for the people and devices and turn on parental controls.
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04-02-2020
12:18 AM
1 Kudo
An update to xFi design changed the navigation. Go to Network > Gateway > Advanced Settings
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04-01-2020
12:40 PM
Was the X1 box that was installed a DVR, or not DVR. As far as I’m aware of you’re not supposed to have a mix of X1 and non-X1 boxes. They’re supposed to be either all X1 or non-X1
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04-01-2020
12:07 PM
No. Only xFi now. While a reset could temporarily restore access, it would just lock it back to xFi. From the description you’re giving me, it seems that you’re not looking for Port Forwarding. The feature you seem to be referring to is Port Triggering.
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03-30-2020
05:38 PM
1 Kudo
You'd want to go into their user settings for their Comcast user and make sure they are a "Restricted Secondary" account. That should prevent them from accessing xFi
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03-28-2020
09:32 PM
What are the power levels for all the channels shown? If there are any splitters that you could temporarily bypass, bypass them.
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03-28-2020
07:18 PM
Those settings are locked to you, thanks to xFi Mesh Mode so you wouldn’t be able to change it to that anyhow. From my knowledge at the moment, the XB7 does not support 160 MHz (same for XB6) nor does it support 802.11 ax at this time
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03-27-2020
05:32 AM
What are you getting for an upload speed?
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03-26-2020
07:50 PM
1 Kudo
So you are saying that your account still reflects it as 15 Mbps from what you see? Call again and have them reprovision your modem. Also reboot the router.
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03-26-2020
07:02 PM
Only works with xFi compatible gateways https://www.xfinity.com/support/articles/broadband-gateways-userguides
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03-26-2020
05:57 PM
1 Kudo
It normally is 1 TB, but that has been waived for now in response to COVID-19
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03-26-2020
03:32 PM
Is the box itself still on, as in you can still watch TV channels from it? What does your box look like or which model is it? See here for the pictures of the boxes: https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
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03-25-2020
09:59 AM
When it is directly connected to the gateway over its WiFi, sometimes the Connected Devices could also tell you which frequency it’s on. It’s better to do the SSID split as that will be the better test.
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03-24-2020
12:17 PM
That I’m unsure of. The only wording I found from the https://wifi.xfinity.com is the following: “UPDATE: Until further notice, all Xfinity WiFi Public Hotspots are now open to everyone on the “xfinitywifi” SSID. Public hotspots can be found in small/medium businesses and outdoors in commercial areas. Non-Xfinity subscribers need to accept Terms and Conditions to access the network and repeat when requested to continue to receive free unlimited access. Please refer to the map below for available public hotspots.” It just keeps referring to the map itself for open hotspots.
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03-24-2020
11:33 AM
Gateway > Connection > WiFi Nothing there? I would definitely try splitting the SSID for a test. What I think could possibly be happening right now is for some reason your device is probably latching onto 2.4 GHz for some reason. You’re probably not going to be able to get that full 300 because of 802.11 N. My XB6, personally, when on an 802.11 N only device on 5 GHz maxes at about 150 Mbps. While my AC clients can get much higher.
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03-24-2020
10:07 AM
Since you’re getting good on Ethernet and not WiFi, I would check the following first: 1. Are the bandwidth settings set to the highest possible? 2.4 GHz should show as 20/40 on the settings screen 5 GHz should show at least 20/40/80 or even 20/40/80/160 as the selected option. 2. Are you only using one SSID at this time? If so, try it with them being separate. 3. What kind of device are you testing with?
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03-23-2020
05:16 PM
Only the hotspots shown on the map located on https://wifi.xfinity.com are the open ones. These hotspots are only located at Comcast Business customers. Ones being broadcasted by customer homes are not open and currently will not be opened.
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03-23-2020
05:07 PM
Was dispute ticket submitted to Cisco. When an IP is blacklisted like that, Comcast doesn’t directly deal with the entity that black listed it to remove. That’s a Cisco problem that has to be worked out through Cisco
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03-23-2020
04:58 PM
I have escalated this issue to a Comcast Employee to further assist.
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03-22-2020
10:35 PM
If using the Comcast supplied gateway, you can not change the DNS Server settings directly through the gateway itself.
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03-19-2020
04:52 PM
No. It’s part of a broader xFi experience. Rebooting it may give you different channels. After that, nothing else you can do other than use your own router or AP
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03-18-2020
12:00 PM
3 Kudos
<Edited>
You should share that TP For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser. Only the ones listed in that map are the open ones. The ones broadcasted by customer homes will not be open.
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03-17-2020
03:43 PM
Comcast does control the firmware but only deploys the latest version of firmware directly supplied by Arris. They don’t modify it either. They just makes sure it does the basics and work to provide service, on top of any bootfile changes if needed for latest SDKs. It is not possible to roll it back because as soon as it rolls back, it will re obtain the latest firmware as it is coming online and sees a higher version available.
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03-17-2020
02:57 PM
Cannot see your screenshots because you’re a new poster and the images need to be approved by an admin. Try hosting the images through a 3rd party, like Imgur, and post a link to get to it.
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03-17-2020
01:29 PM
It would be on Arris as they are the manufacturer and they are the ones who provided the firmware.
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03-17-2020
01:24 PM
Have you since gone in and disabled “xFi Advanced Security?” If you have, then I would delete the port forwarding that you already have and re input each of the port forwards you have out and then reboot the server.
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03-16-2020
07:10 PM
Ok. I would make sure your gateway is set to the following, esepcially the subnet mask and the gateway IP: LAN Settings If it is already that way with your desired range, then I would open that range to 10.0.1.2 through 10.0.1.253 and see how that goes. If it still does not work, then it is probably a firmware issue, then there would only be really a couple of ways to rectify if that is the case: Open the subnet mask range to 255.0.0.0 Go back to the all default LAN settings if able to
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