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About jweaver0312
since
08-11-2016
08-19-2019
jweaver0312
Expert
1568
Posts
157
Kudos
30
Solutions
08-14-2019
10:20 PM
Hello, I have escalated this issue for a Comcast Employee to further assist in getting that fixed.
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08-14-2019
04:33 PM
To clarify, is your son calling via the house landline to your Sprint phones set on WiFi Calling and getting the busy signal? How does it work without WiFi Calling if you use Sprint’s CDMA network instead to have calls?
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08-14-2019
01:16 PM
What’s the exact model number? I would call them back and verify that it I was upgraded and ask them to have the modem reprovisioned.
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08-14-2019
01:08 PM
What is the make and model of the modem you have? What speed tier did you upgrade to?
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08-14-2019
12:49 PM
1 Kudo
Hello, I have escalated this to a Comcast Employee to help you in getting the current status of the work ticket.
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08-11-2019
01:19 PM
How do your signals look like? http://192.168.100.1 Here’s what I’m thinking so far. At your old house, the signals were ok, and at your new home, the signals might be not as ok as they should.
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08-10-2019
09:42 PM
Is this with an Ethernet connection? If so, does the computer have a Gigabit Ethernet port?
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08-09-2019
11:47 PM
The gateway is still $13/month. You’d need to buy your own modem and router or gateway and return the xFi Gateway to not pay the rental charge.
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08-05-2019
09:01 PM
Welcome to the Forums!! :) For this issue, I have escalated this to be looked at by a Comcast Employee to further assist you.
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08-05-2019
12:43 PM
1 Kudo
I’m moving this to the Billing board to give this greater exposure to Comcast Employees. From what I’ve known it would cost the normal amount of an additional internet subscription. One internet tier subscription per modem and that some areas don’t let you use 2 modems at all. I’m not too sure about the rental though.
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07-31-2019
09:22 AM
As was stated before, for a Static IP, you need to have their business class service. Locking year old dead thread now.
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07-23-2019
01:05 PM
To see your plan speeds: Log onto My Account website. Click Devices. Scroll down to where your data usage would be, at the top right of that, you should see your speed tier plan name along with the advertised speeds.
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07-08-2019
04:26 PM
I just wanted to see if anyone is aware if the Wireless Gateways currently available might get WPA3 support? Or if it might be brought with a new gateway? I’ve seen Apple toss in WPA3 support with iOS 13 so far.
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07-01-2019
12:22 PM
First, check that your area offers an additional IP here. Many areas are no longer offering it. https://www.xfinity.com/support/rate-card
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06-24-2019
03:19 AM
Comcast does not block any device MAC Address that is able to connect to the gateway, from connecting to the gateway. It might be the other way around where Peloton might need to whitelist your IP Address. Do you know of any IP or Web Address that it connects to, to be able to run a trace route from another computer.
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06-22-2019
11:15 AM
Basically, what I would do is have both CM-MAC addresses ready for both modems and know which one you want for internet only and phone only. I would have them both plugged in and ready just to keep the process simple so that once activation is sent it should be ready.
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06-22-2019
08:56 AM
It’s possible. You just have to very specific with the MAC Addresses for which one is for internet only and voice only. I’ll also escalate this for a Comcast Employee to assist you in getting that set up properly.
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06-21-2019
07:24 PM
It also requires manual input every time as well. My xFi notifies me the instant a new device connects.
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06-21-2019
07:16 PM
Blocking a device through parental controls > manage devices is the same exact thing as pausing a device through xFi. Access control for manually allowing devices is no longer there with xFi. You can manually block devices still. Or you can use the MAC filter setting in the WiFi tab of 10.0.0.1
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06-21-2019
06:02 PM
It’s the devices tab in the xFi app or on the web. It’s there. If no devices show up, try rebooting the gateway.
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06-13-2019
09:00 AM
Could you elaborate a bit on the setup? Do you have X1 as well? What device is being used to feed the MoCA signal?
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06-07-2019
05:43 PM
If you do leave it connected, as long it stays on, it will retain the same internal IP Address as long as it is not offline for longer than a week which is the default IP lease time for the internal network. Have you also tried setting the IP static on the server side?
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06-06-2019
09:46 AM
Yes, Pods will automatcially enable Mesh Mode as its required. They've only recently started doing it as they're rolling it out regardless if you have Pods or not.
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06-04-2019
07:24 AM
It can be renamed. It’s secure, but it uses the default Wi-Fi password printed on the back or the bottom on the gateway. Just log onto http://10.0.0.1 Default Username: admin Default Password: password If it is your first time logging into the gateway, you may be forced to change that password. Ok the left, click Connection > Wi-Fi Then you can edit each one. You would just have to reconnect any device that was ever connected to your Wi-Fi.
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06-04-2019
07:18 AM
The xFi Pods take a bit of time, a few days, for the optimization process.
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06-02-2019
10:24 AM
Sorry, that is not allowed to be done on any xFi Gateways anymore. as far as I'm currently aware of. The reason is becuase now Mesh Mode is an integral part of xFi and can not be disabled. It automatically manages those settings. Rebooting it might put it on a different channel automatically, it might not. Are you noticing any significant problems over the 5 GHz wireless?
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06-02-2019
08:55 AM
Are they going to an undesirable website on your cell phone? If on Apple devices signed into iCloud on the same account and history is not cleared, it would pop up on your device saying history was there. Same thing with google chrome and Microsoft Edge.
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05-31-2019
09:37 AM
That modem is not compatible. To have gig tier you must have a DOCSIS 3.1 modem or gateway.
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05-31-2019
09:36 AM
Some third party routers the a traffic meter feature that allows you to shut the internet off until the next calendar month.
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05-30-2019
05:05 PM
1 Kudo
Your old gateway said it was putting out 1175 while the adapters said 1150, which seems to be the typical X1 frequency. I was going to suggest that next for adding an adapter to feed MoCA to the other two. My MoCA experience and setup is a bit different than yours but also acts strange to an extent. I have 1 XG1v4-A and 3 XG2v2 and an Actiontec WCB6200Q. When I had an XB3, the Arris TG1682G, it all worked nicely and played together without a hitch. Then comes my gig upgrade that puts an XB6 in place. At first it worked nice, putting out 800 Mbps from the adapter, but every here and there MoCA stops and then reconnects. Eventually it just stops connecting entirely to the point I have to restart the adapter to get it back online. Took X1 out to see what does and same problem. So it was narrowed down to the XB6 causing the problem. I would see each time that happens, the XB6’s MoCA uptime actually reset.
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05-29-2019
09:24 PM
Ok. Try this: Change the frequency to 1175 by typing it in and then click submit and see what it does.
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05-29-2019
10:19 AM
As far as I know of currently, they use MoCA Channel D1(1150MHz). I just want to verify how you have everything configured for the adapters. Do you have Ethernet going from XB3 to the first adapter and using that first adapter to feed a MoCA signal to the second adapter?
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05-28-2019
08:12 PM
Unplug both MoCA adapters and change the MoCA frequency on them. My X1 is operating on channel D1. Personally not sure which one you’re is operating on. Let X1 come on and then pick the channels for the MoCA adapter.
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05-28-2019
06:30 PM
Ok. Try this so you can have X1 back on: 1. Unplug adapter 2. Plug X1 back in and let it do it’s thing until it’s back up and running. 3. Plug adapter back in 4. Try changing the channel on the adapter itself. This part becomes a bit of trial and error.
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05-28-2019
05:08 PM
The frequency is ok. That a MoCA 2.0 frequency. Just try unplugging all of X1 and see how it acts.
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05-28-2019
04:45 PM
What happens to the upstairs when X1 is unplugged? The XB6 does have MoCA, but there is a known issue with the XB6 and MoCA.
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05-28-2019
04:13 PM
What modem/gateway are you using? How does it act if you temporarily unplugged your X1 equipment? Honestly, I would lean away from using the Wireless boxes and use XG2 instead.
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05-10-2019
04:54 PM
Not being descriptive enough doesn’t help anybody get you a solution. On your private network there is no AP Isolation. You shouldn’t be connecting devices like that in your house, to public Wi-Fi. Private Wi-Fi exists for a reason.
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05-09-2019
10:19 PM
Since you are a business user, you should be posting here: https://forums.businesshelp.comcast.com/
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05-05-2019
06:43 PM
It’s the same thing as the password that you used to connect your other devices to your Wi-Fi.
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05-05-2019
06:41 PM
1 Kudo
I do not believe that is possible. I believe the only option would be a PIN that can restrict access to certain apps.
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05-04-2019
11:22 AM
I don’t have a power inserted myself with a similar setup as you can not just connect a MoCA adapter to something like that. All that is mainly designed to do is to send electricity which would be going where all the coax splits to go to the rooms in your home, which isn’t likely a splitter, it’s probably either an amplifier or a similar type of device.
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05-02-2019
11:51 PM
Does the comscope have any more open ports on it? If so you can wire into some of those other ports. Otherwise use a splitter.
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