About jweaver0312

jweaver0312 · ‎01-18-2019

You can always put it into bridge mode and buy your own high quality router, if you still want to rent. All XB6 variants have only two Ethernet ports and are mainly for Extreme Pro (400) and the Gigabit speed tiers. The XB3 wireless gateways have 4 Ethernet ports.

jweaver0312 · ‎01-15-2019

Have you posted any of the requested information? You should be able to see some of the information at either http://10.0.0.1 or http://192.168.100.1 You can access signals from a Comcast supplied gateway by clicking Connection > XFINITY Network

jweaver0312 · ‎01-15-2019

All modem/gateway firmware updates are pushed by Comcast and installed regardless if you rent the modem or not. For the router, you would have to update it yourself or let auto update do it for you.

jweaver0312 · ‎01-11-2019

How do your signals look like? You should be able to see them at either http://10.0.0.1 or http://192.168.100.1

jweaver0312 · ‎01-09-2019

It might still work but an audit could possibly result in your promotion being taken away and replaced with the internet only price. Comcast doesn’t want to be in a position where you’re paying for services you’re not using or getting.

jweaver0312 · ‎01-09-2019

If you are unable to drop voice service, you will still be required to have a voice modem (eMTA) setup and the best one I can say would be the one @darkangelic suggested.

jweaver0312 · ‎01-09-2019

Have you checked your signal stats at http://10.0.0.1 Default Login: Username: admin Password: password If it is your first time logging into it you may be asked to change the password to log into the gateway. Connection > XFINITY Network

jweaver0312 · ‎01-08-2019

Start here: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-p/1253575 https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/td-p/1253381 https://forums.xfinity.com/t5/Your-Home-Network/Video-10-things-you-can-do-right-now-to-fix-your-internet/td-p/3137993

jweaver0312 · ‎01-07-2019

Yeah. You would need a separate eMTA to be able to have your services. I would just buy an Arris TM822G from eBay. I heard it’s for ~$30

jweaver0312 · ‎01-06-2019

How long has your gateway been online? The only reason I ask is because your uncorrectables seem quite high.

jweaver0312 · ‎01-05-2019

How are they hooked up?

jweaver0312 · ‎01-04-2019

You shouldn’t have an issue as long as your signals are currently good. For a splitter, refer to this link and scroll down until you see “Check the quality/status of all splitters” that’s what you need. https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-p/1253575

jweaver0312 · ‎01-04-2019

I would get a tech back out, especially since the line is directly from the pole to your gateway. There is a bit of downstream noise problems.

jweaver0312 · ‎01-04-2019

You shouldn't have an issue. However, I would stay away from it because it has the flawed Intel Puma chipset. What speed tier are you subscribed to?

jweaver0312 · ‎01-04-2019

Since your problem was not fixed, I am going to escalate your issue to a Comcast Employee.

jweaver0312 · ‎01-04-2019

The two gateways are NETGEAR C7100V and the Arris SVG2482AC but I would recommend the NETGEAR C7100V. Even though more channels the better, there wouldn't be a speed difference as each would be able to deliver the full speed of the speed tier, which would be about ~280ish Mbps download. It's up to you on what you want to do, by either an all in one gateway, an internet gateway and an eMTA (phone modem), or a cable modem and a router and an eMTA. If you ever plan on upgrading, I would go with one of the last two options

jweaver0312 · ‎01-03-2019

How do your signals look like? You should be able to see them at either http://10.0.0.1 or http://192.168.100.1

jweaver0312 · ‎01-02-2019

Is it a Gigabit 10/100/1000 Ethernet Port or is it just 10/100?

jweaver0312 · ‎01-02-2019

Yeah. You can still do that. Just make sure when you activate the new one, that the old one is disconnected.

jweaver0312 · ‎01-02-2019

1. Yes, but I would just take the old one with you to your local Xfinity Store so you don’t have to go back again, to kill two birds with one stone, return the old and get the new. 2. Yes, if you order by mail you might get charged for shipping, but you can return the old one to the Xfinity Store as well when you get the new one. 3. Yes 4. You can activate it online through the connected computer. 5. If it is not yet activated, you will not be able to go anywhere on the internet except for the activation website, which you can use your Xfinity username and password (the same that you use to check comcast.net email) to activate. There is a chance, if you bring the old one to them and you get the new one at the same time, it might actually activate the internet for you automatically. Recently when I’ve been swapping gateways, the internet side has been activating itself for me. If you have their phone service, you will still need to activate the phone side yourself manually by going to the activation webpage.

jweaver0312 · ‎01-02-2019

I have escalated your issue to a Comcast Employee

jweaver0312 · ‎01-02-2019

All firmware updates for modems and gateways are automatically pushed by the CMTS.

jweaver0312 · ‎01-01-2019

Most local areas only allow one modem per address. Of your area allows more than one, then you would pay more for service to that additional modem. I would follow the suggestions that @andyross has brought up or even MoCA or Powerline extenders.

jweaver0312 · ‎01-01-2019

I used to have that same gateway and it took the same amount of time to get into full functionality. It didn’t use to be that way but now it is for that gateway.

jweaver0312 · ‎12-31-2018

That’s exactly how having a filter helps. It prevents your network from going outside and then it also stops anyone else’s MoCA network that could be coming in.

jweaver0312 · ‎12-30-2018

@scarrollodi It should have been somewhere towards the end of your bill either your current one or the one before that one showing the new pricing.

jweaver0312 · ‎12-28-2018

Sorry to hear about your troubles. I’m going to escalate your issue to a Comcast Employee.

jweaver0312 · ‎12-28-2018

If you are using your private in home Wi-Fi from your router or gateway, then yes, it does count towards your data usage regardless if the phone has a data plan or not since you are using the Wi-Fi.

jweaver0312 · ‎12-28-2018

Did you try a 30-60 second press of the reset button to initiate a factory reset? Also, how do the signals look like? You should be able to see them at either http://10.0.0.1 or http://192.168.100.1

jweaver0312 · ‎12-28-2018

If you are referring to the public xfinitywifi then no, it would not count towards your data usage.

jweaver0312 · ‎12-25-2018

Dead thread being locked. If you’re having issues please start a new thread detailing your issues.

jweaver0312 · ‎12-23-2018

In that case it might be better for a tech to come out. Just bear in mind if the problem is to be found inside the home wiring you will be charged for the visit unless the problem is found to be beyond your premises.

jweaver0312 · ‎12-23-2018

Normally I would say to reboot your modem to try to lock different channels, but since it hasn’t worked multiple times, I would say it would be better for a technician visit to sort out the problem as some of your channels are having noise and some of them are perfectly fine. Do all of your lines look ok and not in poor shape?

jweaver0312 · ‎12-23-2018

Since you are a new poster, I can not see the picture you attached. It likely needs to be approved by a Forum Admin. Could you upload to a site like imgur and post the link so the image can be seen?

jweaver0312 · ‎12-16-2018

I have a similar version to yours except mine is from a different manufacturer and is MoCA compliant with a POE filter built in but I still have one anyhow. It is possible you might need the POE to help it work better. I would suggest upgrading the gateway to an XB6, but they have MoCA issues as well. All a tech would most likely do is check the cables and splitters going to both the gateway and the MoCA devices and probably not be able to help much.

jweaver0312 · ‎12-15-2018

It depends on the loss. If you can get bigger splitter that has only -3.5dB then that’s ok. I think some three ways have -3.5dB. It depends on what your able to find.

jweaver0312 · ‎12-15-2018

I know it claims to be a MoCA splitter but it’s not as MoCA frequencies are higher than that. You would need one rated 5-1675MHz I believe the ending frequency should be. That setup looks like it should work. If you don’t need a 4-way if you’re not going to use the other three ports then don’t get a 4-way. If you’re talking about where it comes into the 4-way and go to the modem and then goes from there on the other two ports than it should be fine.

jweaver0312 · ‎12-15-2018

I don’t recommend using the coax out ports on the Actiontec. It should work better with splitters. Make sure the splitters are MoCA compliant.

jweaver0312 · ‎12-13-2018

Can you post your signal stats and event logs here please? It’s more likely you have signal issues.

jweaver0312 · ‎12-12-2018

Please post your issue here: https://forums.businesshelp.comcast.com/

jweaver0312 · ‎12-11-2018

I have escalated this issue to a Comcast Employee. Have you tried restarting the printer or going through network setup on the printer again?

jweaver0312 · ‎12-09-2018

Was anybody else using the internet at the same time?

jweaver0312 · ‎12-09-2018

The XB6 does not support this feature but it shouldn’t matter since you’re using your own router.

jweaver0312 · ‎12-08-2018

Here is an example though Google to report incorrect IP: https://support.google.com/websearch/contact/ip The MAC Address Cloning feature is not available on their gateways. Has no reference for location but a different MAC address would call for a new IP Address be given to you by testing it as if it were a different device. If it is such a big issue for you, then get the gateway swapped out or call the number I provided.

jweaver0312 · ‎12-08-2018

Just report the incorrect IP Geolocation data. For the IP saying NJ, if it is a big issue for you and you want it corrected quicker, either use a router with a MAC Address Cloning feature or try contacting Cutomer Security Assurance. Phone: 888-565-4329 Hours: 6am-2am EST, 7 days a week

jweaver0312 · ‎12-07-2018

FYI: Even though they both have their own problems, the XB6-T is the better XB6. The manufacturer can not be guaranteed regardless if you get a new XB6 shipped to you or you try to get one at your local Xfinity Store.

jweaver0312 · ‎12-05-2018

I will bring this issue up to a Comcast Employee to keep an eye on a new appointment and make sure everything gets set up.

jweaver0312 · ‎12-05-2018

Are all splitters, if any, MoCA compliant? Is the amplifier MoCA compliant?

jweaver0312 · ‎12-02-2018

It only has one private network and a network for guests being xfinitywifi.

jweaver0312 · ‎11-30-2018

As far as I was made aware there is currently no firmware from Arris that fixes the problem