CCGwen's profile

Valued Contributor

 • 

235 Messages

Mon, Oct 6, 2014 2:00 PM

X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Frequent Visitor

 • 

9 Messages

7 y ago

Thanks, Brandon.

it looks like I can watch live TV when I use Firefox. But then again I was watching last night and it stopped at about 17 minutes, and I was unable to get any further in that window. But I was recording it on my DVR and i was able to watch the rest of the show from my computer, by opening a different window. And most of the time TV viewing seems to work fine using Firefox. So I'm not 100 percent certain that everything is 100 percent resolved, but for the time being it looks that way.  I wrote when I didn't understand why it wasn't working in Chrome; I'm pretty sure it did a while back. But that's not so important no that Firefox works. I had tried a different browser that didn't work, but I only tried Firefox after Chad suggested I try more browsers.

 

My iPhone 6 seems to be working fine. It was strange; a while back I could watch on my computers but not on my old iPhone 4, but I upgraded the phone and now it works great on the new 6. 

 

Thanks again

Dan

Frequent Visitor

 • 

9 Messages

7 y ago

Thanks, GP.

I think I'm OK for now since I can watch live TV from my iMac and MacBookPro using Firefox. I did look for some other related threads, and found one, but it didn't match my case precisely. I found one that works _only_ in Chrome, and yet in my case that's the browser that doesn't work. This is a very busy board! 

Regular Visitor

 • 

5 Messages

7 y ago

Hello, here's a brief summary of my issue and what I have tried so far....

ONLY LivingRoom TV is experiencing any issue. All others are fine. Internet also fine as well. Unplugged X1, HDTV, waited 10 secs + , no change after boot up. Tried changing resolution, several different 1080 options and no change. Tried Exit > Exit > Exit > 1 > 0 > 8 > 0 and no change. PLEASE HELP we just got the service and are having issues like this after exactly one week.
CCBrandon

Problem Solver

 • 

1.3K Messages

7 y ago

KordMcLord

 

Try going into standard definition first:  exit > exit > exit > 480.  This will cause your box to refresh its video signal from our Cloud.  Once it loads in standard definition, go back to HD with exit > exit > exit 720 or 1080 depending on your preferences.

Regular Visitor

 • 

5 Messages

7 y ago

After swapping my working bedroom box to my living room, and leaving main box unplugged, it worked when I put the living room box back in. Not sure why that did it?

New Poster

 • 

1 Message

7 y ago

Just got X1 a couple weeks ago and on some channels the sound is not synced up with the mouth.  Its ok on most, bad on some (Disney).  Is this a known issue?

New Poster

 • 

2 Messages

7 y ago

 I do apologize for my attitude, but there has been an ongoing issue for well over a month. I have had a tech look at it as well as a no show no call tech situation. I feel bad when i get someone on the phone and i want to light them up, when they personally did not do anything to deserve it. Unfortunately i am paying for a service that i am not receiving. After many phone conversations and repeated steps that do nothing, i am left with a terrible experience that costs me money..

  Moving forward, it is live tv on my second box that is a problem. A tech was here, and temporarily "fixed" the problem. He installed a new splitter, and for the moment everything was fine. About two hours later back to the same old no connect error. As of now, i have been without connection on my second box for about 2 days. Unfortunately for me, the second box is the one i watch. the first box does work fine. never been a problem there. I have also disconnected from the splitter and reconnected. This worked once or twice, but as i said, for two days now, ive had no service to this second box.

  I would love it if this could be resolved,  but it seems as though it is more work than it's worth, when i can have my box removed and stream cable on my pc.

  So far, i have refreshed, unplugged for 30 seconds, unplugged from the splitter, unplugged coaxial from back of box, talked to several tech reps, and had a tech replace the box and splitter. nothing has worked for more than a couple of hours. This has been ongoing for about two months. I understand that this system isn't the old plug and play that cable once was, but yet i am paying for a service that isn't what was advertised or sold to me. There isn't any problem with comcasts connection to my bill. My frustration is growing, and the only solutions i see right now is fixing it, or cancelling the service. I'm sorry if i seem unreasonable, but this is not fun on my end. I would love to resolve the issue because i do believe that a properly functioning x1 is a great service, but what ive had is far from that.

Frequent Visitor

 • 

9 Messages

7 y ago

 "Try going into standard definition first:  exit > exit > exit > 480.  This will cause your box to refresh its video signal from our Cloud.  Once it loads in standard definition, go back to HD with exit > exit > exit 720 or 1080 depending on your preferences."

 

I had the same issue with my X1 HD box on an HD TV after a recent update was released. This fix worked perfectly.

CCBrandon

Problem Solver

 • 

1.3K Messages

7 y ago

KordMcLord

 

Not sure exactly why the reboot helped.  Other agents on my floor have noted the reboot helps some customers with the picture issues.  In any case, I'm glad its working for you

 

---

 

Nelson

 

I sent refresh signals to your box to help with the audio synch.  If that doesn't help, try unplugging the audio cords that connect your cable box and TV (HDMI or component) for about 15 seconds then plug it back in

 

--

 

jCassell

 

Thanks for the kudo!

Frequent Visitor

 • 

5 Messages

7 y ago

I have the X1 system and when I hit the last button on the remote switching between a TV channel and a recording on the DVR the black background image of the last button function stays on my TV ( the icons for the channels go away) making watching a recording unbarable. Any thoughts on how to clear this up. It's not a function of the TV because it happens on multiple sets in the house.  

Frequent Visitor

 • 

5 Messages

7 y ago

Thanks gotpizza! At first I thought my TV was going bad.

gotpizza

Problem Solver

 • 

2.8K Messages

7 y ago


@eff1927 wrote:

Thanks gotpizza! At first I thought my TV was going bad.


I know that feeling. As much as it pains me to say this I would try not to use the last button until it is fixed....

gotpizza

Problem Solver

 • 

2.8K Messages

7 y ago


@eff1927 wrote:

I have the X1 system and when I hit the last button on the remote switching between a TV channel and a recording on the DVR the black background image of the last button function stays on my TV ( the icons for the channels go away) making watching a recording unbarable. Any thoughts on how to clear this up. It's not a function of the TV because it happens on multiple sets in the house.  


This is the tenth post on this today that I have seen. I will send and email to someone to see if they know when this will get fixed!

geek46

Expert

 • 

18K Messages

7 y ago


@gotpizza wrote:

@eff1927 wrote:

I have the X1 system and when I hit the last button on the remote switching between a TV channel and a recording on the DVR the black background image of the last button function stays on my TV ( the icons for the channels go away) making watching a recording unbarable. Any thoughts on how to clear this up. It's not a function of the TV because it happens on multiple sets in the house.  


This is the tenth post on this today that I have seen. I will send and email to someone to see if they know when this will get fixed!


Pizza,

 

What XRE and what boxes are all these posts associated with?   You know where I live and honestly, my STB has the 10/22/14 update and does not have this, my DVR still has the 10/15/14 update and also does NOT have this happen...

I am wondering if some system upgrade ( gone terribly wrong ) is having an effect on the actual signal for that command...

Call me "curious"

-=Ray=-

Frequent Visitor

 • 

5 Messages

7 y ago

gotpizza,

My XRE is 1.47.04 10/22/2014 with protocol 2.80. Not sure of device model but it is a X1 DVR with STB timestamp 10/15/2014.

Thanks for your help.

New to the Community?

Start Here