X1 dvr recording limit changes/problems?

I will just add that I have the exact same problem (DVR with 150 hours of physical storage, many recordings deleted without warning even though I was well under the limit, and a notice to upgrade my DVR service. I also posted on the Xfinity subreddit about this weeks ago and was told *by an Xfinity employee* that my DVR would not be affected and I would continue to have 150 hours available. This whole rollout has been garbage from the first email announcing it on down.

OK so this has been going on since February and so far Xfinity has done nothing about it.  I have received countless emails from "executive support" and many phone calls telling me a ticket has been made out and sent to advanced repair technicians.  But no solution to date and no warning to customers back in February when DVR boxes were effected.  I have read all the responses for Comcast employees saying the DVR capacity indicator now indicates what is stored on the cloud but not on the DVR hard drive.  And that we still technically have room on the hard drive so we can record without fear of having recordings deleted.  This is clearly not true and I wonder if anything is truly being done about this...outside of the fact that Comcast wants us all to pay to upgrade our DVR capacity for another $10 per month.  Can anyone at Comcast be honest about what is going on here and if it will be resolved?  You now have 9 pages of forum complaints about this issue!

An update to my post just above - an Xfinity rep got in touch with me via Reddit and after some back and forth, explained to me that when I signed a new contract in August of last year, somehow my local DVR box service (also $10 a month, but a different service than the Cloud DVR service being discussed in this thread; also different from the $7.50 TV box fee which does not come with DVR capability) was deleted from my package. The rep wasn't sure why this would have been done and it definitely wasn't explained to me at the time. To make it even more confusing, Xfinity continued providing me DVR box service in error for an additional 7 months before sending me an email that completely misrepresented the matter (you can read it in my Reddit thread linked in my post above). So ultimately the solution was me paying $10 more per month, just not in the way I expected.

So this {Edited for violating forum guidelines} policy that comcast all of sudden came up with. We had multiple movies/tv shows recorded over the years. We look today and there is NO recordings left. There aren't even any when I go into the xfinity stream. So I have no recordings anywhere even though I didn't delete them.  How is this possible that we have been xfinity customers for so long and no have to pay for something we got before. 

Even with that, people in this thread are saying that your recordings should still be available in the xfinity stream. Well it isn't. WE have 0 recordings. Tech support is no help. Can't get in contact with billing without having to through the stupid assistant..and even then I still cant' get to a live agent. Dish is starting to look way better.

FROM @ComcastAbbie  earlier in this thread:

@user_c8b21c I apologize for any confusion. The only thing that changed is that it now shows your cloud DVR percentage and not the physical storage on the box. You don't need to worry about recordings being deleted. I apologize for any frustration or confusion this has caused you. 

so then were are my recorded shows!!

I experienced the same issue today.  Not only did my percentage of space used shoot up to 100%, but also I am missing most of my previously saved recordings.  I have never enabled the cloud storage functionality and so am certain all of my recordings were on local physical storage.  How can I get these recordings back?

Is there a way to tell how much space I have on my actual DVR?  It says its full but I have less recordings than I use to have.  I think this change sucks.

3 hours on phone, a return call from case being escalated non'existent,,,being told many different storties on why my recorder says 93% full one day, and then only 34% the next day. I never got a straight answer from Xfinity, only that there is a glitch to  ssome saying there  is no glitch. .

  A few months back we got notice that they increased the storage space, then we were at 34% for a least two weeks (woot!!!!) , and then it went up to the 90s. T After this they asked for $$$$ to increase the storage space. I erased 107 1/2 episodes of Adam 12 only not to have that large percentage drop at all. (explain that Xfinity!!)

  The only explanation is that Xfinity could be inflating the full percentage as so to get people to buy the increased storage space. I swear if I erase most all on my recorder today, it would still be in the 90s. 

 I have been  dealing with this for months, and I hate, hate, hate Xfinity for wasting my time.  No straight answers (just pie in the sky bs). Might be time to move on. If it goes back to 34%  I will take a screen shot, as it will go back to 93%. THe number of shows recorded will be in both pics as so there is NO DISPUT on the authentic'ness of a scam or technical glitch. Did I mention Xfinity wasted so much of my time?? We can't record the Olympics because  it isn't clear what we may, or may not lose on the recorder if it gets full.  Why am I paying for this "service" if it jeopardizes my recordings?

I had the same experience with my DVR box.  What really disturbed me is that coincidental with the "upgrade" change I no longer get a  complete list of all my recordings under "Recordings" and the  "For You" listings are completely confusing.  As a result It is very difficult if not impossible to delete recordings I am no longer interesting in watching to make room for new recordings and stay within the allotted hours.  It seems to me that this is this a marketing design in order to sell the $10 upgrade.

Hello, could someone explain what is happening to my dvr recordings? I have an XG1v4 box, $7.50 and $10.00 for dvr service, current plan 150 hours. But, my recordings keep disappearing when there is lots of space. 

We/re not experiencing that specific issue; but over the past few days the primary DVR has been acting strange - and not in a good way. Really, really slow - especially when inside the DVR's menus or changing channels. Our recorded capacity has been around 50 - 75% during this time, which is common for us. I was just inside the menus and deleted a few shows that we'd watched and I scrolled down to the bottom where I "deleted" those "deleted" shows - if you're familiar with that menu. Lo and behold, a brand new option is now at the very Upgrade DVR plan".

Do I smell a rat? Is it just a coincidence that we're recently experiencing DVR issues... and bingo bango... Xfinity has "Upgrade DVR plan" so conveniently available all of a sudden.

Is anybody else experiencing this issue? I did NOT click on that option, for fear that I'd get tricked into a higher fee (or 3) either accidently or otherwise. Which is why I came here... to see what all "Upgrade DVR plan" means.

I have a similar problem.  It says 86% full but I can only find 9 hours of recordings.  What is goin on.  Many shows deleted and I can't record anything new?????  I noticed this upon returning from vacation.

My dvr space changed a lot too. I decided to give the upgrade a try. It increased my storage a lot for about a minute. I mistakenly thought it just wouldn't work on my older equipment. Now I see a partial bill on Sept 22 for $13.22 and $10.00 on the bill for next month. Yikes. It's not even working. Help!!!!