Contributor
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37 Messages
X1 dvr recording limit changes/problems?
I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu saying you are limited to 150 hours of recordings and do I want to upgrade for another $10 a month?
What is going on? Did this pop up out of nowhere for anyone? I don’t recall seeing any notices of major changes or anything. I already have 2 x1 dvrs, the official Comcast site says I should then already have the “300 hour limit” due to that. I’m so confused what is happening, why my system changed so drastically overnight, and why it is trying to get me to “upgrade” to something I should already be getting. Does anyone have any advice what I should do? Just thought I’d try posting here first as I am dreading having to call in for this if it’s a new issue that isn’t even known much yet or not.
What is going on? Did this pop up out of nowhere for anyone? I don’t recall seeing any notices of major changes or anything. I already have 2 x1 dvrs, the official Comcast site says I should then already have the “300 hour limit” due to that. I’m so confused what is happening, why my system changed so drastically overnight, and why it is trying to get me to “upgrade” to something I should already be getting. Does anyone have any advice what I should do? Just thought I’d try posting here first as I am dreading having to call in for this if it’s a new issue that isn’t even known much yet or not.
CCAnna
Problem Solver
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874 Messages
4 years ago
@binaural2000, I understand your frustration. As a consumer myself, I am certainly unhappy when I lose a service or get an unexpected higher bill. I would be happy to do an account review with you.
Please send me a private message. To send a private message click my name "ComcastAnna" and select "Send Message" from the dropdown. I look forward to hearing from you!
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Tek
Problem Solver
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861 Messages
4 years ago
You have to message the employees here. They told me I had 82 hours used of 150, which matched the percentage shown on my box. I know of no other way to check. The STREAM App does not show the cloud usage.
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Tek
Problem Solver
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861 Messages
4 years ago
Important Update as to why the percentage of used space changed:
I did a System Refesh and it did not change anything, but I think I figured it out. The previous Comcast Employee told me I had 82 hours FREE SPACE on the Cloud out of 150. That means I have 68 hours used or 45%, which is what the cable box is reporting used. It appears this latest update ONLY SHOWS CLOUD USAGE now. To test this, I went and deleted old recordings off my DVR that I know were not in the cloud. It did not change the % of used space on the DVR Screen, but did reduce the total recording count on the box. After deleteing, several old local recordings from the box the percentage stayed at 45%. THEN, I checked my cloud and deleted a few cloud recordings. Then the box reported I had only 44% used. The conclusion is that this new update now only shows cloud recording space. They really should have made an announcement about this. Thank for your help. I am all good now. Hopefully they will fix this in a future update.
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Brocktoon
Contributor
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141 Messages
4 years ago
That makes sense, but I hope this isn't an indication that Comcast will eventually be moving everyone to cloud only. I have a decent sourround sound set-up and the cloud recordings currently only playback in 2.0 stereo. The hard drive DVR keeps the audio in the format originally broadcast
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binaural2000
Contributor
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37 Messages
4 years ago
I’ve experimented quite a bit today, shot up from 24% full last night to 91% full this morning. When I delete either local dvr recordings, or cloud recordings, mine is reacting differently than yours, bringing the total % capacity amount down then. Then “recovering” them brings me back up to the same total % incrementally. I can’t find any type that keeps my total the same when deleting like you are saying yours is doing.
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ryanshmyan
Regular Visitor
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3 Messages
4 years ago
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ryanshmyan
Regular Visitor
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3 Messages
4 years ago
The tech who has been helping me told me how much "Whole Home Device Storage" we had remaining. This percentage matched up with the percent remaining on our DVR last night, before it jumped up substantially. So I think you must be right: an update now displays the percent available on the cloud DVR rather than on the hard drive of the DVR itself.
Follow-up questions: (1) How do I figure out which of our recordings are on the DVR vs. the cloud? (2) What would happen if we reach 100% cloud capacity and try to make a recording if we have lots of DVR hard drive space left? Would it delete the oldest recording in the cloud, or can it record just on the DVR? Is there a setting for this?
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user_kj102a
Contributor
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158 Messages
4 years ago
Just to let everyone know, Marco worked with me on this and this is what we figured out after looking at my account and my bill.
Even though I physically have two DVRs in my house, one of them wasn't coded as being a DVR and I was only being charged for one (how that happens I don't know) so I only had the 150 cloud hours available to me.
Either getting the second DVR coded as a DVR (which may have not even worked) or upgrading to Premium would have cost me the same $10 for the extra storage so I just went ahead and upgraded my storage through the DVR menu.
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Tek
Problem Solver
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861 Messages
4 years ago
Login to Xfinity Stream on the web site or phone app and compare what shows in saved.
Only cloud recordings are available on Xfinity Stream. You have to compare that to your list on box vs. the list on Xfinity Stream.
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user_kj102a
Contributor
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158 Messages
4 years ago
Yes, my total capacity % did drop by half with the same amount of recordings. It didn't update immediately but it did update within an hour.
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binaural2000
Contributor
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37 Messages
4 years ago
That sounds really similar to my situation I think, employee helping me in PM said something very similar but not exactly on mine.
Can I ask you then what happened after you upgraded through the DVR menu? Did your total capacity % full drop by about half, with the same amount of recordings still on your DVRs? Just wondering if that happens right away, or if it takes overnight/a few days for everything to shake out right.
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amybth
Contributor
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72 Messages
4 years ago
If my 2nd dvr hasn’t been “coded” as a dvr do they plan on giving me a refund for the past 10 yrs I’ve paid to have a 2nd dvr? I didn’t stream anything! I don’t have the capability and never asked for it! Never gone above 60% but now it’s suddenly at 91% for ALL OF US regardless how many recordings we have compared to each other and we need to pay more money to keep our recordings?! After paying for the service?!
Screams ripoff!!!
I’m sick of constantly being charged more for less, the poor excuses, more dropped channels monthly, more fees, etc!
They’re losing money because ppl are changing to streaming to save money so they find more ways to charge us to ensure they recoup their losses! But we can’t change a thing to our contracts while they change anything they want mid contract?!
Outrageous!!! They’re out of control!
Yeah yeah, block me from the message boards again Comcast, won’t be the first time! I sound an alarm about your vile practices, you block me! So much for free speech!
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photo_girl3
Regular Visitor
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17 Messages
4 years ago
I see there is an option to increase my DVR storage. How much does that cost? Why isn't a cost listed?
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char2014
Contributor
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67 Messages
4 years ago
I am wondering the same thing. I have tried searching and can't seem to find anything. Thanks for posting the question.
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CCAshley1
Official Employee
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746 Messages
4 years ago
Thank you for reachinig out @char214 to our forums. Customers are able to purchase additional Cloud DVR storage hours via Premium DVR tiers of service, with or without DVR equipment in the home. Premium DVR tiers can be purchased through an agent*, and Xfinity X1 customers in certain Divisions are able to upgrade from an existing tier of DVR service through their X1 TV Box. Pricing varies and will be shown through the device or provided by specialist.
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