Contributor
•
36 Messages
X1 box telling me to speak to the remote to change the channel
Hi
Recently, I started seeing a message after I go to some stations. It happens infrequently, but is annoying:
Next time change the channel by saying MLB Network (or whatever station)
Voice control is off and if I go to settings (gear icon bottom right), all notifications are off.
Two customer service reps were unable to help me.
How do I turn this off?
Thanks in advance.
Accepted Solution
XfinityAirelle
Official Employee
•
2K Messages
2 years ago
Sorry about that! Can you do a system refresh on your box and let us know if it resolves the issue. Here's how to perform a system refresh:
Give it a try and let us know if you still see the same issue.
0
0
CCDevinC
Contributor
•
473 Messages
2 years ago
Hi there @riffwraith2 It seems as though that is a reminder of a cool feature that you can use. Did you still need assistance with this?
0
0
riffwraith2
Contributor
•
36 Messages
2 years ago
Yes I still need assistance with this. How do I turn this off? TY
(edited)
0
0
CCDevinC
Contributor
•
473 Messages
2 years ago
Let me know if you turn the notifications off, if it goes away. Here is the link to help guide you https://www.xfinity.com/support/articles/x1-notification-center.
0
0
riffwraith2
Contributor
•
36 Messages
2 years ago
Hi
Did you see in my OP where I said:
Voice control is off and if I go to settings (gear icon bottom right), all notifications are off.
10
0
cambridge
Contributor
•
91 Messages
2 years ago
I have this same problem. I have talked with customer service three times. This started last week with notifications like “Next time, change the channel by saying CBS.” I don’t use voice commands. I dont want “cool features”. If i go to Settings, Preferences, Notifications, i have only one that is on and that is to show who is calling on my voice line. This area of Settings is supposed to contol this type of unwanted notification message. Why isnt it? If i need to repost this somewhere else, please tell me. I dont want to make a fourth call to go through this all over again with a clueless person. Comcast did some update that messed this up.
10
0
msea
Regular Visitor
•
8 Messages
2 years ago
I have concluded there is no way to turn off this "next time try __" message. No settings work and system refresh makes no difference. Just an irritating bug that Comcast needs to fix.
0
0
riffwraith2
Contributor
•
36 Messages
2 years ago
1. How do I get rid of this?
2. I was told to start a private convo - I see no place to check the status
1
0