Visitor
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6 Messages
X1 box channels on tv with SD service?
Upgraded to X1 box recently on a tv with only SD service at present (tv is HD capable but not signed up for HD service); using coaxial input to tv. Channels are showing up on tv as HD ones not SD ones? Ex. enter 2 for CBS and screen shows 802 for CBS. Go to Guide and it starts at 802 not 2. Why is this happening?
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
2 years ago
@user_6f3f56
Welcome to the Xfinity Forum and thank you for posting your question here. We do separate our SD and HD channels. Our SD channels are found on those lower-numbered channels (i.e., channel 2 for CBS in your area). The HD version of that same channel will reside in those higher-numbered channels (i.e., channel 802 for CBS in your area). You can find all HD channels in your area when checking your channel lineup on customer.xfinity.com or by visiting xfinity.com/learn/channel-lineup-bundles. You can learn more about how our HD service works in our HD Programming FAQ document.
Now there is a feature in X1, that when enabled, will "auto-tune" you to the best resolution available (to the HD channel vs. the SD channel). It sounds like that may be currently enabled on your X1 device. If you prefer, you can turn off that feature by following the steps outlined in our Auto-Tune to Best Available Resolution on Your X1 TV Box document.
Please let us know if you have any other questions.
(edited)
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XfinityAirelle
Official Employee
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2.5K Messages
2 years ago
Great! Let us know if you have any issues or additional questions.
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