Visitor
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6 Messages
X1 4K DVR with local hard drive (XG1v4) not available
I just tried to get X1 4K DVR XG1v4 service but after having the person on the phone try 3 times unsuccessfully to get one shipped, I was told they no longer provide XG1v4 units with local hard drive capability. Each time the order person tried to place the correct order; they kept shipping the Xi6 non-DVR units. When I returned the Xi6 units to the local store, I was told that they are only providing 4K streaming/internet DVR capability. Thats fine if you don't have to go through over a month of no Internet service due to Hurricane Ian. Even though I have Gigabit Internet I would prefer to have my recordings local; is there any plan to provide local DVR service in the future?
MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
The 4K Units containing a local hard drive were discontinued. Mainly because of sponsors who did not want commercials skipped.
The cloud drives don't allow skipping commercials that the sponsor wants played.
(edited)
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CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thank you for reaching out to us on the forums, @malvord! This sounds like an odd situation. The reps at the Xfinity store told you that the XG1v4, in effect, has been discontinued?
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XfinityArmand
Official Employee
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2K Messages
2 years ago
Hmmm. We can take a closer look into this for you. No worries! We are going to get things straightened out for you. Please feel free to shoot us a private message with your full name and service address. That way we can take a look at what is going on and make sure that you receive the correct equipment.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Tek
Problem Solver
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916 Messages
2 years ago
I would like more information about if they discontinued the 4k Boxes with a local hard drive as well.
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Tek
Problem Solver
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916 Messages
2 years ago
@malvord let me know how you make out.
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BIslander
Problem Solver
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484 Messages
2 years ago
I've had three XG1v4 boxes delivered this year. In one case, the wrong box was sent the first time. But, I got the right one a few days later. I return the unwanted ones using the UPS delivery option.
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