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Phast1
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1st Accepted Solution

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24 Messages

Monday, April 4th, 2022 4:17 PM

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Will the Xi6 4K wireless STB work with the Gateway in Bridge Mode?

I have a Xb-7, it is setup in Bridge Mode with an Ubiquiti Router for my LAN and WiFi Access Point.  

1st Question: I've been told the Xi6 in wireless will NOT work my WiFi, the Gateway needs to be in normal mode, HOWEVER will the Xi6 work with the LAN connection provided on the Xi6 with my private LAN ?

I have told both YES and NO ....has anyone done this and confirm whether it works or not?

2nd Question: Will the Xi6 4K STB work on the XfinityWifi hotspot if it is enabled on my XB7 ?

Thanks

Phil

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3 years ago

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CCJennifer

Problem Solver

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743 Messages

3 years ago

Hello @Phast1! Thank you for reaching on our community forum. I can definitely understand the desire to use your own router with the equipment. The X1 Wireless TV Box will only work with customer-owned modems/routers if you have upgraded from Xfinity Flex. Using an ethernet cable is not guaranteed to work, and the hotspot won't work as it needs to be connected to your in home network. This link goes over most frequently asked questions. 

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Phast1

Contributor

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24 Messages

@XfinityJennifer​ Hi Jennifer,

We (my community) is on a Bulk Cable/Internet plan.  We are a RFoG FTTH.  (I'm the community facility liaison to Comcast).

I have 1 X1 DVR XG1v4 (which is my hub), 1X XG2, 3X XiD. (our contract is for 5 STB)

I would like to replace the XG2 with an Xi6 IF it would work on ethernet through my router (I'm in Bridge mode on the XB-7).  I have ethernet/LAN at that TV, but since the Xi6 is primarily a wireless 4K box, I'm not sure if the ethernet would work?

I've asked my REP and any number of Comcast techs....and have both YES and NO answers.

Phil

3 years ago

0

CCJennifer

Problem Solver

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743 Messages

3 years ago

Thank you for those details @Phast1. Using an ethernet cable in this situation wouldn't work with the modem in bridge mode. I sincerely regret I didn't have better news for you. 

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Phast1

Contributor

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24 Messages

@XfinityJennifer​ I appreciate the Correct Direct answer....it saves a lot of experimenting time.  

So that brings me to the next question?  Can I use 2 XG1v4 on the same network / sub drop ?

Phil

3 years ago

0

CCAshley1

Official Employee

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746 Messages

Most accounts just need one DVR for the home/network. You can have more additional boxes, however. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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Phast1

Contributor

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24 Messages

So.....the question is, if I get another XG1v4, can it be added to my system without the DVR functions?  I don't need more DVR capacity, we hardly use the capacity on the main DVR hub.  XG1v4, have been hard to get in our 'market'.  

3 years ago

0

CCSean1

New Problem Solver

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318 Messages

Hello @Phast1, thanks for reaching back out to us on the forums and that is a great question!

 

Since the XG1v4 is our 4K Ultra HD DVR it would have the DVR functions enabled since it is a DVR. We do have other cable boxes available that are not DVRs but can still access your recorded shows as well. Thes would have all the same features as the DVR other than the ability to record programs and they wouldn't be 4K compatible. 

I no longer work for Comcast.

3 years ago

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