Why is LIVE TV delayed 45 seconds?

It won’t work , it’s xfinity’s issue.

Hello @user_821131. Thanks for posting on our community forums. Are you experiencing similar issues with your Live TV feed being delayed? 

It didn't fix the issue at all

Hi, @user_fcc5fx!  Thanks for taking the time to visit XFINITY over our forums page and we will certainly miss your business. As someone with high blood pressure, I can relate to where you are coming from. I am sorry to learn about this experience. If you change your mind, please feel free to reach out. We can help. Did you use the free Comcast email before you made the switch. Just so you are aware, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service and your email account will remain active as long as you access it at least once every nine months.

They totally changed something around October, no one has any clue when I've called to complain. It's bizarre, since you can watch on your computer on Xfinity faster than on my cable box.

Yup it was right around that time. Tried talking to support today and they have no idea about this issue and go through their checklist of "Live TV issues". Going to try to go to a local store and see if can talk to someone with a clue. No response from someone at Xfinity with knowledge of this is ridiculous. Unacceptable.

@bill5g I would be happy to review the account and to look into this issue more. Please send us a direct message with your full name and service address. 

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@user_wcxh09 we know the importance of having your box keep up and we'd hate to see this to cause you to go! We are committed to getting to the bottom of this, and would like to work with you on some troubleshooting to help us confirm if things are working as designed, or if we need to investigate this further. You mentioned you had a technician come out previously, did you notice any kind of improvement after the box swap, or has the delay stayed the same? Are all the networks you watch impacted, or only some? Is the delay consistent across all networks, or different depending on what you are watching?

Hello, @user_qjnbcq have you performed any troubleshooting to curb the latency of the broadcast between the live broadcast and the streaming options? For example, checking your connections for loose or damaged cables, running the daily update, and restarting your X1 box. 

@jmr267 Depending on your area, it's normal for some areas to be ahead of each other. I am usually ahead of NFL games when my friend and I are talking to each other. Then there are some games where he might be ahead and so forth. 

@XfinityShawn​ it is every single live broadcast for every single live sporting event, and I am always at least a minute behind everyone else. There is never ever a game where I am ahead of anyone- for any sport, for any channel, at least for people who don't have Xfinity. I also get scoring update notifications before I see them happen, all the time. I do not have this issue when I am in someone else's house who does not have Xfinity.  

Besides all the live sporting events, I'll give another example.  I have live quotes on my computer and also have on CNBC on my television.  The closing bell on my quotes

go off at exactly 3pm Central-literally an audio bell.  The audio closing bell on CNBC goes off on my TV 45 seconds later. This has 

been going on for probably 2 years. There has NEVER been an instance where this didn't happen.

Thank you so much for that information, jmr267. Are you only having this issue with a specific channel or with all channels that you watch sports?