Why is LIVE TV delayed 45 seconds?

I noticed that this started for me sometime earlier this year. I now have to put my phone on do not disturb during live events or use the Xfinity app. I’ve had the same hardware for several years and the wiring is new. Hopefully this is something that they will fix.

I just had a technician come out for this exact problem. He didn’t do anything and told me that it’s completely normal for the stream app and ESPN app to be ahead of LIVE CABLE (!!!!). Absolutely absurd and I will be canceling my service immediately 

It’s time to drop Xfinity Comcast cable they charge way too much we pay for the sports and entertainment package etc. and we still can’t watch all NFL games on the TV. I have more Spanish Latino stations that are FREE! Than I have regular stations in English. It’s time to just get rid of those account!!

Experiencing these delays has caused me to go to CBS Sports Scores for real-time updates or using the Scores app on my phone.  I will be looking to cut off Xfinity cable very soon.  No sense in having TV if I can't watch sports in real-time.  

Still having issues on my end. Been several weeks. I'm this close to cancelling and switching to YTTV. Peacock is 30 seconds ahead of my cable feed for Sunday night football. Unacceptable that Xfinity is not acknowledging this is a problem. We pay too much to be behind streaming.

I have been thinking about this since the first time I saw the commercial. Definitely false advertisement. I would not be surprised if there’s a class action filed because this is ridiculous. 

I did some experiments comparing my xg1v4 box to the Xfinity stream app on my iPhone.

Channels Where Streaming is Ahead of my X1 Box:

NBC

CBS

FOX

TNT

Channels where X1 is ahead:

ESPN

ESPN2

And even on ESPN channels X1 is only about 7 seconds ahead of streaming. It should be 30+ seconds.

My contract ends in January. YouTube TV is calling my name.

I've been having this problem the last few months as well.  Same as described by the posts above and we even noticed that when we fast forward on our recordings the auto stop doesn't work.  We have to manual fast forward almost a minute after it stops itself. There should be no excuse for this happening for so long and to do many people. 

Been having the same issue as everyone else here. I can’t see it being retransmission issues or any of these reasons being given, because it wasn’t always like this. I’ve had Comcast forever and continue to pay more and more every year. This past seasons Phillies playoff run and NFL season have put me over the edge. Just as many here have tested. I’ve compared cable, streaming app, HD antenna, superbox, you name it I’ve tested it. The only reason I’ve stuck with Comcast through the years is to watch live sports. Now my phone is getting the updates faster and there’s clearly a lack of accountability from Comcast I’m out after this NFL season. Right now watching the eagles game on cbs my HD antenna, 30 dollars from Walmart, is between 30 and 45 seconds ahead of my xfinity box and 15-30 seconds ahead of the finite streaming app. Terrible 

I am watching the Eagles Bills game right now and I am 30 secs behind my friends who are watching and spoiling it in our group chat . I live an hour from Philly and they live all across the country this is unacceptable. 

I have experienced this all football season as well. I called xfinity about 3 weeks ago to fix it. They sent me a new box and told me I would not be charged any shipping. The new box came and was the wrong box so I went to the store to return it. He ordered a new one and said to keep that for my 2nd cable box would need to be switched. I switched both boxes and nothing was changed. I planned to return both old boxes to them and let them know but before that they added the additional boxes to my upcoming bill as well as another charge for having them. So they are trying to charge me an extra $55 for their services being terrible.

I called today to dispute these charges. The guy was just going to give me a discount for a month and send me another new box which I didn't want to deal with. I just want better services. After deciding I am better off returning everything to get the bill fixed, the guy hung up on me. Then, 3 minutes later my next bill (due in Dec) was charged the full amount as well as 3 additional charges of 210, 220.50, and 300 for no reason. It took me about 30 minutes of waiting on hold and they are looking into it.

So in review, their services are worse, they are charging more, they apparently can put through charges, and they do nothing to make it any better. Nothing got resolved from my call today so I will have to go to the store or call again to fix the simple issues that only came about because of their incompetence.

Also had this issue yesterday watching Eagles - 49ers game on FOX HD ch 805 with Comcast of Garden State NJ system. Was talking to parents on phone and who live in Philly and I can hear the play finished on their TV and then the play happened on my TV maybe 45 seconds to 1 minute later. Basically they New about a touchdown before I saw it happen. Any fix for this Live TV issue.

Same thing for me, X8 router is running 1400mbs, so not a connection problem. Brand new X1 V4 is way behind my other tv streaming through the firestick. Big plays are ruined by texts coming in before I get to see them. Or a big Thanksgiving cheer from the other room while I was cooking and watching the X1.

Is the only real fix to this is watching in SD?