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WindsurfMaui
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Problem Solver

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824 Messages

Wed, Oct 30, 2019 3:00 PM

Why is Any Room DVR service ending?

Received my latest bill today and see that Any room DVR service will not be available to new customers or existing customers who change their service. Why is this no longer available?  How does it effect me with my 2 DVR system? Are my 2 DVR going to be stand alone systems that won't talk to each other?

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ComcastTeds

Official Employee

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18.9K Messages

1 y ago


@WindsurfMaui wrote:

Received my latest bill today and see that Any room DVR service will not be available to new customers or existing customers who change their service. Why is this no longer available?  How does it effect me with my 2 DVR system? Are my 2 DVR going to be stand alone systems that won't talk to each other?


Apologies for any confusion we may have caused, the message that appeared on the cable statements was not as clear as it could have been. 

 

To clarify - this does not impact our X1 customers at all.

 

This only impacts our legacy video AnyRoom DVR customers. This feature will no longer be available for new subscriptions or to add to your existing non-X1 service after 12/20/19. 

 

Here is the full bill message (which should have been much clearer):


Xfinity TV Update: Effective December 20, 2019, AnyRoom DVR Service will no longer be available for new subscriptions. If you currently have AnyRoom DVR Service, you will continue to receive this service until you make a change or you receive further notice.

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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

It’s probably a billing line item, not a technical change. Anyroom dvr is what legacy dvrs used, introduced around 2010
WindsurfMaui

Problem Solver

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824 Messages

2 y ago

No it is a technical change starting 12/20.

fedup978

Valued Contributor

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237 Messages

2 y ago

I have a feeling that it is to get customers to pay for the more expensive DVR boxes to have that service in other areas of your house.  Not sure if that is the reason but have a strong feeling it is.  the way the notice is worded it would appear that any change to your service, TV, Internet, or phone service will make it go away.  It will be interesting if any official comcast person replies to explain this change.

fedup978

Valued Contributor

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237 Messages

2 y ago

it was on the bottom of the first sheet of the bill 

 

fedup978

Valued Contributor

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237 Messages

2 y ago

This is from my bill:

 

Xfinity TV Update: Effective December 20, 2019, AnyRoom DVR Service will
no longer be available for new subscriptions. If you currently have AnyRoom DVR
Service, you will continue to receive this service until you make a change or you
receive further notice.

fedup978

Valued Contributor

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237 Messages

2 y ago

If that is the case why not state that in the message instead of leaving customers guessing why it is happening?  

lesmikesell

Valued Contributor

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527 Messages

2 y ago

Just guessing, but that may have been an early version that is replaced by the X1 service now.  Note the link near the top of this page: https://www.xfinity.com/support/articles/using-anyroom-dvr pointing to https://www.xfinity.com/support/articles/x1-anyroom-dvr-overview?.

 

I can't imagine Comcast dropping the X1 service with all the secondary boxes out that have no internal dvr or tuners.  You can probably see what choices will replace it if you look at the online offers to upgrade in your area.

andyross

Silver Problem Solver

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6.8K Messages

2 y ago

I thought AnyRoom was the older service for the legacy/iGuide boxes. As far as I know, it's a built-in feature of X1.

fedup978

Valued Contributor

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237 Messages

2 y ago

bottom right hand side of my bill with a bunch of other notices with all the  channel changes taking place.   This was on my most recent bill.

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

I escalated it up the chain to get an explanation of the bill notification
WindsurfMaui

Problem Solver

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824 Messages

2 y ago

I don't know why the change. At first I thought it might have something to do with not having permission to use the technology. I know that Comcast was in a lawsuit with TIVO a while back because of using TIVO DVR technology without permission. But now my focus is how will the technology work with my two DVRs. Will I have to specifically program shows I want to see in the living room on the living room DVR and shows I want to see in the bedroom on the bedroom DVR? What a pain.

txtired

Frequent Visitor

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12 Messages

2 y ago

bottom right hand side of my bill with a bunch of other notices with all the channel changes taking place. This was on my most recent bill.

My bill only has yada yada yada concerning Latino package.
WindsurfMaui

Problem Solver

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824 Messages

2 y ago


@CCAndrew wrote:
I escalated it up the chain to get an explanation of the bill notification

Andrew no response to the ticket on the Anyroom DVR yet?

Rustyben

Expert

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24K Messages

2 y ago


@WindsurfMaui wrote:

@CCAndrew wrote:
I escalated it up the chain to get an explanation of the bill notification

Andrew no response to the ticket on the Anyroom DVR yet?


if there was an official response to the escalation it would be in this thread.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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