New Poster
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3 Messages
Why has the amber LED on my X1 DVR been on recently while watching TV?
During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?
New Poster
•
3 Messages
During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?
Responses
pmell20
Contributor
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43 Messages
1 y ago
11/11/19 I've been a Comcast/Xfinity user for 25 yrs, and up until a few days ago, have never had an amber light on my DVR box.
When I called, they said it was "transmitting data". Not sure why there is a need to have a light on to show this, I'm sure it's been transmitting data for the past 25 yrs.
Solution: take a small piece of black duct tape and place it over the light. It is very annoying.
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pmell20
Contributor
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43 Messages
1 y ago
I had the same issue and each time I called Xfinity, I was told data is transmitting. Not sure why we need to see a light to know this?
My solution was to take a piece of black duct tape and paste it over the light.
no more annoying light.
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ComcastTeds
Official Employee
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18.9K Messages
1 y ago
Apologies. This behavior is not intentional or expected. Our team has identified the issue and there is an upcoming update that will correct this errant behavior. Thanks for your patience.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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jsidewater
Frequent Visitor
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6 Messages
1 y ago
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ComcastTeds
Official Employee
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18.9K Messages
1 y ago
Apologies. This behavior is not intentional or expected. Our team has identified the issue and there is an upcoming update that will correct this errant behavior. Thanks for your patience.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Com-cast-trash
New Poster
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1 Message
1 y ago
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Herbaldew
Contributor
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34 Messages
1 y ago
Hmmm - never had the problem until this morning - Googling it brought me here.
I hope the fix wasn't pushed last night because if it was, it appears they got it backwards
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ComcastTeds
Official Employee
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18.9K Messages
1 y ago
Fix has not been rolled out yet. Thanks for your patience.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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BoboKitty
New Poster
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1 Message
1 y ago
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skyweezy2015
New Poster
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1 Message
1 y ago
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JodieNJ
Regular Contributor
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191 Messages
1 y ago
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drbrake
Contributor
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21 Messages
1 y ago
Glad to hear you are working on a fix
No one else and Comcast had a clue that is was a real problem
Hope Comcast sends out an e-mail or something when the fix is released
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pmell20
Contributor
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43 Messages
1 y ago
Woke up this morning, no more amber light. Seems to be fixed.
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Nextohel
Frequent Visitor
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9 Messages
1 y ago
Uh. No. It's still on.
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Therion012
New Poster
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1 Message
1 y ago
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