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JLP57
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New Poster

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3 Messages

Thu, Aug 29, 2019 6:00 PM

Why has the amber LED on my X1 DVR been on recently while watching TV?

During the last few days when watching TV , the amber LED on my DVR comes on and stays on. Any ideas why?

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New Poster

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1 Message

2 y ago

That doesn’t really answer the question ...... and “don’t worry about it “ doesn’t work in an age when big tech companies spy on their customers
CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

@RENAGADEPETIE
The camera on the face of the DVR is disabled.

New Poster

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1 Message

2 y ago

Just a thought...is it a data light?  Possibly alerting of data tracking?  Are your settings allowing for data tracking or do you have any control over it?  Did you give permissions to Comcast/Xfinity to track data?  New rules passed by Congress may allow tracking as it seems Fortune has an article on that.  https://fortune.com/2017/03/27/online-privacy-data-collection-verizon-att-comcast-congress/

New Poster

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3 Messages

2 y ago

This worked for me.

New Poster

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3 Messages

2 y ago

Ha..that’s why I’m here this morning. Noticed it last night.

New Poster

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3 Messages

2 y ago

Because it wasn’t on and now it is. It won’t go off. It Will with a reboot but only temporary.
JodieNJ

Regular Contributor

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193 Messages

2 y ago

ComcastTeds -

When I went to the Comcast store to get a new DVR, the employee there tried to give me the same model. You need to share with your employees that there is a problem with this model so people won’t waste their time coming home with a box that’s going to do the same thing as the one they just traded in.

Because I’ve been reading these what seems like hundreds of comments in this thread, I told the guy I did not want the same model, I wanted the newer 4K model. He then told me that if I got the 4K model without having a 4K TV, my resolution would go from 1080p to 780i. Told him I would take my chances.

Brought the box home and my resolution is still 1080p. And there’s no annoying amber light.

Regular Visitor

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9 Messages

2 y ago


@ComcastTeds wrote:

@macfin62 wrote:

Just a thought...is it a data light?  Possibly alerting of data tracking?  Are your settings allowing for data tracking or do you have any control over it?  Did you give permissions to Comcast/Xfinity to track data?  New rules passed by Congress may allow tracking as it seems Fortune has an article on that.  https://fortune.com/2017/03/27/online-privacy-data-collection-verizon-att-comcast-congress/


Apologies. This behavior is not intentional or expected. Nothing nefarious is going on here.  Our team has identified the tehnical issue with the light on certain models of X1 devices and there is an upcoming update that will correct this errant behavior. Thanks for your patience.


I think that is all that needs to be said.  The issue was a small light and now we know Comcast techs know about it.  Wait for the update.  

ComcastTeds

Official Employee

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18.9K Messages

2 y ago


@macfin62 wrote:

Just a thought...is it a data light?  Possibly alerting of data tracking?  Are your settings allowing for data tracking or do you have any control over it?  Did you give permissions to Comcast/Xfinity to track data?  New rules passed by Congress may allow tracking as it seems Fortune has an article on that.  https://fortune.com/2017/03/27/online-privacy-data-collection-verizon-att-comcast-congress/


Apologies. This behavior is not intentional or expected. Nothing nefarious is going on here.  Our team has identified the tehnical issue with the light on certain models of X1 devices and there is an upcoming update that will correct this errant behavior. Thanks for your patience.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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drbrake

Contributor

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21 Messages

2 y ago

Yhanks for the info about the Box

Regular Visitor

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4 Messages

2 y ago

Turning device lights off did not do it for me. My clock went out but the amber light stayed on. 

JodieNJ

Regular Contributor

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193 Messages

2 y ago


@RobertWy wrote:

@JodieNJ wrote:
ComcastTeds -

When I went to the Comcast store to get a new DVR, the employee there tried to give me the same model. You need to share with your employees that there is a problem with this model so people won’t waste their time coming home with a box that’s going to do the same thing as the one they just traded in.

Because I’ve been reading these what seems like hundreds of comments in this thread, I told the guy I did not want the same model, I wanted the newer 4K model. He then told me that if I got the 4K model without having a 4K TV, my resolution would go from 1080p to 780i. Told him I would take my chances.

Brought the box home and my resolution is still 1080p. And there’s no annoying amber light.

Did you try all your TV's HDMI ports?


You misunderstood my post. The Comcast guy told me that I would have a problem with a 4K box with my HD TV. There is NO problem.

lesmikesell

Valued Contributor

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527 Messages

2 y ago


@JodieNJ wrote:


You misunderstood my post. The Comcast guy told me that I would have a problem with a 4K box with my HD TV. There is NO problem.


You should be able to set the xg1v4 output to 720 or 1080 for non-4k TVs.  Or in most cases it will automatically detect what the TV can accept.  Most Comcast content is 720p anyway and just upscaled if you set it higher.   The local broadcast channels may keep the native 1080i format and some of the apps can deliver 4k content.

JodieNJ

Regular Contributor

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193 Messages

2 y ago

My point was that the Comcast employee told me that I would get a lower resolution on my TV then I was getting  if I got a 4K box. He tried to talk me out of getting the 4K box. He was wrong.. 

 

New Poster

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4 Messages

2 y ago

Sure hope this gets fixed soon!  There have been an awful lot of posts for a silly little light.

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