Why do I get recording conflicts? How can I resolve them?

@XfinityShawn​ I figured out part of the problem. I thought I had set up to record games 2 and 3 of the series, but I had actually set up to record the english and spanish versions of game two. Confusing interface combined with my not reading the fine print. To make it worse, the system told me there was a conflict but did not show me what was conflicting with what. If it had, I would have seen the problem right away.

I still have no idea how to manage a recording conflict when one occurs. If there is a conflict, *I* should get to decide what does not get recorded. As far as I can tell, that is not allowed. How do I fix things when a conflict occurs?

Thank you so much for the response and for using our Forums to communicate with us user_znwjg9. We are here to clear any confusion and if you would like please send us a DM with your name so we can help get those recordings set up correctly. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

Was this reply posted 5 days ago? I just now got a notification.

Welcome back @user_znwjg9. Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity X1 DVR service. I would be more than happy to offer my assistance looking into this further for you.

When a recording conflict occurs, you would not be able to make select an action. Depending on your level of DVR service, the first recordings scheduled will take priority and others will be cancelled due to the conflict. Our Cloud DVR Lite service allows a maximum of 2 concurrent recordings and our full-fledged X1 DVR service allows up to 6 depending on your Xfinity Video set-top box configuration. 

I would recommend going into your scheduled recordings to view future scheduled recordings to see if any conflicts will occur in the future. Do you know if you subscribe to our Cloud DVR Lite service which allows 2 concurrent recordings or our full-fledged DVR service which allows up-to 6 concurrent recordings?

I am limited to two concurrent recordings. It seems that back-to-back recordings count as concurrent. Is that right?

So I have to anticipate a conflict and cancel a recording before I get a conflict? What if I make a mistake? How do I fix it?

Thank you for reaching out to us here @user_vji1sv. I will be happy to look into any issues with your DVR and recordings. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the frustration if you weren't able to record both shows at once. I'd like to take a look at the level of DVR recording service you have. Please send us a DM to Xfinity support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

this says "up to six programs at once"

https://www.xfinity.com/support/articles/x1-dvr-overview

that used to the case, but a few months ago, that all changed out of the blue and customer service is unable to help.

Hey @user_9716d6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video DVR service. 

It appears that I replied previously within this thread providing how our DVR system works. In order to record up-to 6 streams, you would need to subscribe to our full X1 Cloud DVR service which is $10.00 per month. Most of our video packages include our Cloud DVR Lite service which provides a maximum of 20 hours and 2 concurrent recordings. 

If you review your Xfinity billing statement, does it show the account is currently and actively subscribed to our full X1 Cloud DVR service for $10.00 per month?

it appears i have the 20 hours version. but your own website says the following:

X1 Cloud DVR (Cloud Digital Video Recording)

Record up to 6 shows at once plus watch anytime, anywhere on xfinity.com/stream and the Xfinity Stream app.

is that not true?

are you really going to nickel and dime me to pay an extra $10/mo just to record more shows that are probably already saved on a cloud server somewhere even i don't press "record"?

Thanks for helping.

Hello, @user_9716d6

It comes down to the management of your available DVR storage. When you subscribe to DVR with an X1 TV Box you get approximately 150 total hours of storage. You can purchase Premium DVR service, giving you a total of 300 (150 additional hours) storage hours through your X1 TV Box, online at xfinity.com or by contacting us. You can record up to two simultaneous recordings with 20 hours of DVR storage.