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user_46ff95
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3 Messages

Monday, July 10th, 2023 3:06 AM

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“Welcome. Bienvenido. Bienvenue.” No signal cable

After replacing the main box - on occasion I still get the “Welcome. Bienvenido. Bienvenue.” No signal cable message.  I can not figure it out - sometimes from the Samsung in the main room with the big box and sometimes in the other rooms on a Samsun with the mini boxes.  Please help, we can not figure this out?  

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1 year ago

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XfinityJanelle

Official Employee

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1.4K Messages

2 years ago

Hi! @user_46ff95 Thank you for reaching out on the Xfinity Community Forums. We are happy to work with you. Are you still seeing an issue with the cable box restarting randomly? Please let us know and we will be happy to troubleshoot with you. 

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user_46ff95

Visitor

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3 Messages

Issue is still happing - box gets stuck on the start up and will not boot up.  This is the 3rd or 4th box that we have had - replacements?  Know one can fix the issue...why would the replacement of 3 or 4 boxes be the only suggested solution for this issue and it is still not fixed...please help...

1 year ago

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XfinityAntoine

Official Employee

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1.4K Messages

Sounds like the account may need a refresh. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_46ff95

Visitor

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3 Messages

2 years ago

Yes, we just had a tech out and he explained that it is a well know issue with Samsung.  He explained that when we turned off the TV it also turned off the X-Finity cable box.  As a result it was not getting the needed updates and that the box should not be completely turned off.  As a result he did change out the main box again (2nd time in 2 months) and did some type of change to the CEC settings (so that the box will not turn off)?  Then the TV worked great for a few days until it started all over.  Please - help.

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XfinityAlyssaA

Official Employee

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1.8K Messages

We're sorry to hear that you are still experiencing issues @user_46ff95. Have you tried reaching out to Samsung directly to see if they are able to provide any further insight? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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