Very slow X1 box response

@user_caec73​ We wasted a whole month of resetting, restarting, checking cables, switching boxes (four trips to Comcast store and two visits from techs) and nothing good came of it.  We removed the newer style DVR box that they gave us and just use one of the small boxes and all is good.  I asked for the older style DVR box back and they said they were short of inventory on them as they are popular, probably because the newer ones don't work in any areas where they haven't upgraded their ground lines. 

@user_69b1b9​ Because they don't know how to fix it and don't know what to do to help people either. I think its because of the 5G and overloading needs of internet more then ever since the pandemic . They just need to let people on the internet at all times and quit limiting the bandwidth usage while home. Its a nuisance and should be illegal. Just a trick to try and get people to upgrade their bandwidth to the next expensive plan. I cant afford the most expensive plan though so idk!!!!!

@MGreene92​ don't hold your breath that Comcast will fix your problem. I went and bought a roku box and I can stream any thing I want with 100% better speed. As long as the internet stays up. Well worth the 125.00 for the roku box. And the voice remote actually works. Just waiting for a 5G modem and bye-bye Comcast 

@pmr1952​  Yeah not counting on them although tbh they understand consumers frustration I think. I didn't even ask and they gave me an additional 200 MBPS. Unfortunately they still seem to try regulating how much internet were able to use which seems kinda illegal imo. We pay for a speed and service. Telling us we cant use the internet anymore and slowing us down id we go beyond our means is wrong. Either that or its just really slow service. What does the 5g modem do for you? I have my own modem and router. Does it have to be 5g modem and router to work. Is that the problem with our networking now is that it isn't 5G compatible but needs to be? My Iphone has 5G SIM card , but its not 5G network. Its Xfinity Mobile. I have the XR I had just got it and am not buying or upgrading any time soon because I have no need or desire to. Customer should not have to. We should be grandfathered in to the new 5G or have service that works with 4G. This switch to 5G from 4G has caused major problems everywhere. Annoying tbh. 

@pmr1952​ I went to ethernet on all my devices and now I am good things work better for me . I cant do non GB speeds non wired speeds. I work from home sometimes and need reliable internet everyday at all times. No ads no b.s .

@Dominicr1​ - Try running the Tv to ethernet. That helped me. Was watching the hulk on X1 and it was the absolute worst!!!!!! Went to hook smart tv up to ethernet and everything was working right again. 0 errors and zero lag time. No packet loss or glitching. 

@Kewpiedoll1077​ I never got any help from Xfinity.  I called again and was told that they need to send out a technician (for $100) to verify its not my house.  We already had two techs out since we moved in here in February 2022 without result.  I have begged them to update our neighborhood lines but nothing as of yet.  We currently have only use of two small black boxes. We have no recording options, no pause options, no voice control option etc. as the newer DVR box does not work in our new house and one of the techs took our older version but we are still paying a full price bill!!!!  Come on Xfinity, you need to start helping your customers fairly.

Thank you for reaching out @Kewpiedoll1077! I hate to hear you're experiencing this issue, and we're happy to help. I see you've already sent us a direct message, so I'll meet you there to continue.

@user_69b1b9 I am sorry to hear that you continue to have this issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

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• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_bcab81​ don't hold your breath if you think comcast is going to fix it. The sad part is when you go to the peacock app that they own it takes forever to load. but works fine on my Roku ultra-box. go figure. 

@jhidley​ Thank you for sharing this option.  Much appreciated.  I was messaging back and forth with an Xfinity rep last week and she kept insisting they need to send someone out though we have had two reps out already without any result.  My issue is paying for full services for which we have no option of getting using their product.  It's mind boggling that this is an issue for so many and they don't seem to know how to make it better.  I still truly feel they need to come and update the lines in my neighborhood.  They updated lines in my last neighborhood which then allowed up to use the newer modem they provided which wasn't an option prior to the upgrading of the lines.  

@user_6423da​ When the menus lock up, if you press the voice on your remote and say something like "Reset", it will find that program, then press the arrow next to the voice button and everything works as before.  Easier than unplugging the box and waiting.