Visitor
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1 Message
Very slow X1 box response
Since installation, using Xfinity via the X1 box is excruciatingly slow. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the screen. Even just pulling up the Guide and browsing through it is slow. Button response during live or recorded shows is also very slow. (2) wireless boxes and (1) other hard wired box work acceptably well... just the main X1 box has this problem. It has been replaced twice with no change. (2) techs have come out and both said that my signal is "tanked" (to use their language). They say that the recently installed cable running down our road should have had "boosters", or "amplifiers" installed, but that they do not. They said that the cable installation is under review for re-engineering, and they have no time frame for when this will happen.
Has anyone else experienced this type of problem?
In addition, 1200 Gbps speed is actually consistently 300 to 340 Mbps. This in itself is acceptable to me since I was getting 10 Mbps from my previous wifi supplier. But this, too, may be a result of data "garbage" in the main cable line.
user_caec73
Visitor
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5 Messages
3分前
Have the same issue, tried reset and restart, checked cables. No change
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MGreene92
Visitor
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6 Messages
3分前
I too have Comcast and xfinity mobile + X1 flex device & it all is terribly slow. All the time always has been. They even gave me an extra 200 MBPS recently and it still is slow. Can’t even watch movie without my device saying loading every 2 mins constantly. Internet when searching on my phone basic search is terrible. It’s like I’m being restricted from using WiFi that I pay for. I’m switching from Xfinity I just can’t do this anymore. Is only fast internet when gaming through Ethernet. I have brand new modem and router I paid for and it should work fine in my little studio by myself. No reason for this. It’s Comcast product and servers definitely malfunctioning.
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Dominicr1
Visitor
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1 Message
3分前
What the heck is going on Xfinity? All of a sudden everything is so ridiculously slow! It’s like back in the beginning of the Internet when I had a 600 baud modem. I’ve read all the reviews and you obviously have no answer Xfinity. Just when I’m feeling comfortable spending this ridiculous amount of money for Xfinity you give me a reason to leave.
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Kewpiedoll1077
Visitor
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1 Message
1分前
I am having the same issue. It’s really bad when you want to use the apps. I’m trying to use Paramount+ now and it’s taking over a min just to move to next show. It’s frustrating. I hate paying all this money for cable to get slow service. Help!
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user_bcab81
Visitor
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1 Message
1分前
Same here. I did not talk to the tech support yet, but all you describe happens exactly the same on my X1 Box. Note: newly installed, new line everything - slow slow slow out of the box.
(edited)
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jhidley
Frequent Visitor
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9 Messages
20日前
Yes, this has been going on with us for around 2 to 3 years. The X1 box is super unresponsive. On a number of occasions, the remote control has almost experienced an RUD (rapid unscheduled disassembly) against the wall.
The only fix was to go purchase an Amazon Firestick and plug this directly into the TV. The picture quality, sound and syncing between the two is vastly better. In many cases, you can not believe that you are watching the same show. The Firestick responds nearly instantly.
There are of course a couple downsides.
You have to keep paying Comcast $170 per month to watch the channels that you can't through their box.
It means that the DVR service that you are paying for is useless, but as you can stream most content from the Firestick, this isn't that bad of a problem.
It does take several hours to setup as you have to go through the authorization process for every channel that you want to watch on the Firestick. As most channels require a different authorization, that means a loottttt of going back and forth between the TV and computer to enter all of the authorization codes.
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user_6423da
Visitor
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2 Messages
19日前
Same problem as outlined in the above posts. One additional comment that may or may not have been mentioned above - on occasion when performing some command like SKIP on a DVR recording the system will lock up and not respond to any command. Only solution is to unplug the main box. The frequency of this issue has increased significantly in the last few weeks to the point it's become intolerable.
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user-asdfghjkl
Visitor
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13 Messages
11日前
It might be time to switch provider. I never had these problems when I had Directv…..
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bvwhitney
Contributor
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19 Messages
11日前
Xfinity's X1 infrastructure is just not reliable enough to support the X1 architecture. For all non-DVR X1 boxes, when you select a remote-control command, the X1 box sends it to the Xfinity data center for processing, and the response is sent back from the data center to your X1 box. All signal issues such as old cables, loose connectors, bad or out of calibration amplifiers, or an overloaded data center will create these delays. All we customers can do is constantly call support and complain about poor X1 response and insist on swapping out your X1 boxes for a XG1v4 DVR box.
I tried the X1 boxes 8 months ago and they lasted 2 weeks before going back to our TiVo set top boxes. The delays were making the X1 boxes unusable.
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