F

Visitor

 • 

1 Message

Tue, Sep 21, 2021 3:55 PM

Very slow X1 box response

Since installation, using Xfinity via the X1 box is excruciatingly slow. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the screen. Even just pulling up the Guide and browsing through it is slow. Button response during live or recorded shows is also very slow. (2) wireless boxes and (1) other hard wired box work acceptably well... just the main X1 box has this problem. It has been replaced twice with no change. (2) techs have come out and both said that my signal is "tanked" (to use their language). They say that the recently installed cable running down our road should have had "boosters", or "amplifiers" installed, but that they do not. They said that the cable installation is under review for re-engineering, and they have no time frame for when this will happen.

Has anyone else experienced this type of problem?

In addition, 1200 Gbps speed is actually consistently 300 to 340 Mbps. This in itself is acceptable to me since I was getting 10 Mbps from my previous wifi supplier.  But this, too, may be a result of data "garbage" in the main cable line.

Visitor

 • 

5 Messages

3分前

Have the same issue, tried reset and  restart, checked cables. No change

Visitor

 • 

6 Messages

@user_caec73​ We wasted a whole month of resetting, restarting, checking cables, switching boxes (four trips to Comcast store and two visits from techs) and nothing good came of it.  We removed the newer style DVR box that they gave us and just use one of the small boxes and all is good.  I asked for the older style DVR box back and they said they were short of inventory on them as they are popular, probably because the newer ones don't work in any areas where they haven't upgraded their ground lines. 

Visitor

 • 

6 Messages

@user_69b1b9​ Because they don't know how to fix it and don't know what to do to help people either. I think its because of the 5G and overloading needs of internet more then ever since the pandemic . They just need to let people on the internet at all times and quit limiting the bandwidth usage while home. Its a nuisance and should be illegal. Just a trick to try and get people to upgrade their bandwidth to the next expensive plan. I cant afford the most expensive plan though so idk!!!!!

Visitor

 • 

6 Messages

3分前

I too have Comcast and xfinity mobile + X1 flex device & it all is terribly slow.  All the time always has been. They even gave me an extra 200 MBPS recently and it still is slow. Can’t even watch movie without my device saying loading every 2 mins constantly.  Internet when searching on my phone basic search is terrible.  It’s like I’m being restricted from using WiFi that I pay for. I’m switching from Xfinity I just can’t do this anymore. Is only fast internet when gaming through Ethernet. I have brand new modem and router I paid for and it should work fine in my little studio by myself.  No reason for this.  It’s Comcast product and servers definitely malfunctioning.  

pmr1952

Contributor

 • 

28 Messages

@MGreene92​ don't hold your breath that Comcast will fix your problem. I went and bought a roku box and I can stream any thing I want with 100% better speed. As long as the internet stays up. Well worth the 125.00 for the roku box. And the voice remote actually works. Just waiting for a 5G modem and bye-bye Comcast 

Visitor

 • 

6 Messages

@pmr1952​  Yeah not counting on them although tbh they understand consumers frustration I think. I didn't even ask and they gave me an additional 200 MBPS. Unfortunately they still seem to try regulating how much internet were able to use which seems kinda illegal imo. We pay for a speed and service. Telling us we cant use the internet anymore and slowing us down id we go beyond our means is wrong. Either that or its just really slow service. What does the 5g modem do for you? I have my own modem and router. Does it have to be 5g modem and router to work. Is that the problem with our networking now is that it isn't 5G compatible but needs to be? My Iphone has 5G SIM card , but its not 5G network. Its Xfinity Mobile. I have the XR I had just got it and am not buying or upgrading any time soon because I have no need or desire to. Customer should not have to. We should be grandfathered in to the new 5G or have service that works with 4G. This switch to 5G from 4G has caused major problems everywhere. Annoying tbh. 

Visitor

 • 

6 Messages

@pmr1952​ I went to ethernet on all my devices and now I am good things work better for me . I cant do non GB speeds non wired speeds. I work from home sometimes and need reliable internet everyday at all times. No ads no b.s .

Visitor

 • 

1 Message

3分前

What the heck is going on Xfinity? All of a sudden everything is so ridiculously slow! It’s like back in the beginning of the Internet when I had a 600 baud modem.   I’ve read all the reviews and you obviously have no answer Xfinity. Just when I’m feeling comfortable spending this ridiculous amount of money for Xfinity you give me a reason to leave.  

Visitor

 • 

6 Messages

@Dominicr1​ - Try running the Tv to ethernet. That helped me. Was watching the hulk on X1 and it was the absolute worst!!!!!! Went to hook smart tv up to ethernet and everything was working right again. 0 errors and zero lag time. No packet loss or glitching. 

Visitor

 • 

1 Message

1分前

I am having the same issue. It’s really bad when you want to use the apps. I’m trying to use Paramount+ now and it’s taking over a min just to move to next show. It’s frustrating. I hate paying all this money for cable to get slow service. Help!

Visitor

 • 

6 Messages

@Kewpiedoll1077​ I never got any help from Xfinity.  I called again and was told that they need to send out a technician (for $100) to verify its not my house.  We already had two techs out since we moved in here in February 2022 without result.  I have begged them to update our neighborhood lines but nothing as of yet.  We currently have only use of two small black boxes. We have no recording options, no pause options, no voice control option etc. as the newer DVR box does not work in our new house and one of the techs took our older version but we are still paying a full price bill!!!!  Come on Xfinity, you need to start helping your customers fairly.

(edited)

Official Employee

 • 

266 Messages

Thank you for reaching out @Kewpiedoll1077! I hate to hear you're experiencing this issue, and we're happy to help. I see you've already sent us a direct message, so I'll meet you there to continue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

300 Messages

@user_69b1b9 I am sorry to hear that you continue to have this issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1分前

Same here. I did not talk to the tech support yet, but all you describe happens exactly the same on my X1 Box. Note: newly installed, new line everything - slow slow slow out of the box.

(edited)

pmr1952

Contributor

 • 

28 Messages

@user_bcab81​ don't hold your breath if you think comcast is going to fix it. The sad part is when you go to the peacock app that they own it takes forever to load. but works fine on my Roku ultra-box. go figure. 

jhidley

Frequent Visitor

 • 

9 Messages

20日前

Yes, this has been going on with us for around 2 to 3 years. The X1 box is super unresponsive. On a number of occasions, the remote control has almost experienced an RUD (rapid unscheduled disassembly) against the wall.

The only fix was to go purchase an Amazon Firestick and plug this directly into the TV. The picture quality, sound and syncing between the two is vastly better. In many cases, you can not believe that you are watching the same show. The Firestick responds nearly instantly. 

There are of course a couple downsides. 

You have to keep paying Comcast $170 per month to watch the channels that you can't through their box.

It means that the DVR service that you are paying for is useless, but as you can stream most content from the Firestick, this isn't that bad of a problem.

It does take several hours to setup as you have to go through the authorization process for every channel that you want to watch on the Firestick. As most channels require a different authorization, that means a loottttt of going back and forth between the TV and computer to enter all of the authorization codes.

Visitor

 • 

6 Messages

@jhidley​ Thank you for sharing this option.  Much appreciated.  I was messaging back and forth with an Xfinity rep last week and she kept insisting they need to send someone out though we have had two reps out already without any result.  My issue is paying for full services for which we have no option of getting using their product.  It's mind boggling that this is an issue for so many and they don't seem to know how to make it better.  I still truly feel they need to come and update the lines in my neighborhood.  They updated lines in my last neighborhood which then allowed up to use the newer modem they provided which wasn't an option prior to the upgrading of the lines.  

Visitor

 • 

2 Messages

19日前

Same problem as outlined in the above posts. One additional comment that may or may not have been mentioned above - on occasion when performing some command like SKIP on a DVR recording the system will lock up and not respond to any command. Only solution is to unplug the main box. The frequency of this issue has increased significantly in the last few weeks to the point it's become intolerable.

grossbl

Contributor

 • 

25 Messages

@user_6423da​ When the menus lock up, if you press the voice on your remote and say something like "Reset", it will find that program, then press the arrow next to the voice button and everything works as before.  Easier than unplugging the box and waiting.

Visitor

 • 

13 Messages

11日前

It might be time to switch provider. I never had these problems when I had Directv…..

bvwhitney

Contributor

 • 

19 Messages

11日前

Xfinity's X1 infrastructure is just not reliable enough to support the X1 architecture.  For all non-DVR X1 boxes, when you select a remote-control command, the X1 box sends it to the Xfinity data center for processing, and the response is sent back from the data center to your X1 box.  All signal issues such as old cables, loose connectors, bad or out of calibration amplifiers, or an overloaded data center will create these delays.  All we customers can do is constantly call support and complain about poor X1 response and insist on swapping out your X1 boxes for a XG1v4 DVR box.

I tried the X1 boxes 8 months ago and they lasted 2 weeks before going back to our TiVo set top boxes.  The delays were making the X1 boxes unusable.

forum icon

New to the Community?

Start Here