4 Messages
TV shows freeze, pause and then continue
I am writing as I am having issues with my Comcast service. I have three TV's and three Comcast TV boxes. I have the X1 Gateway.
For the past few months, the shows that I watch, pause or freeze and then after some time, they continue. The freezing or pausing can last just a few seconds or can last for several minutes. It makes no difference if the show is something I am watching live or something I have recorded.
I've seen quite a few complaints here going back a few years so I know this is a Comcast issue and something that is ongoing. How can I resolve this issue? Comcast charges too much money for this kind of thing to be happening.
XfinityJeff
Official Employee
•
501 Messages
2 months ago
Good morning @user_as64sa, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that watches a lot of TV a day, I can understand the frustration of having the shows freeze, but you have come to the right place with a team of experts that can take care of this for you. Are the X1 boxes you have wired boxes, with a cable going from the box to the wall? If so have you tried to check the connection to make sure that the cable wires are tight?
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