kleemckinney's profile

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101 Messages

Saturday, December 21st, 2019 9:00 AM

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TV not responding to the remote

Started happening yesterday.  I replaced the batteries, rebooted the box, was working again.  Today I am having the same issue.  The box turns on with the remote so it is not the batteries.  I rebooted the box, could change channels, but now I can't.  When I press guide nothing happens, when I press the xfinity button nothing happens.

 

 

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Accepted Solution

Contributor

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101 Messages

6 years ago


@kleemckinney wrote:

@MNtundraRET wrote:

Have you "Re-paired" the remote after changing batteries?


How do I do that?  Hubby was the technical expert but he is no longer here.  


Well...it just magically started working again.  Very weird.  I would still like to know how to "re" pair the remote.


@kleemckinney wrote:

@MNtundraRET wrote:

Have you "Re-paired" the remote after changing batteries?


How do I do that?  Hubby was the technical expert but he is no longer here.  


 

Contributor

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101 Messages

6 years ago

Now it is somewhat working again, I was able to change channels.  But I still get nothing when pressing the guide or xfinity button.

Contributor

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101 Messages

6 years ago


@MNtundraRET wrote:

Have you "Re-paired" the remote after changing batteries?


How do I do that?  Hubby was the technical expert but he is no longer here.  

Gold Problem Solver

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5.9K Messages

6 years ago

Have you "Re-paired" the remote after changing batteries?

Gold Problem Solver

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5.9K Messages

6 years ago

Here is the remote setup link. Select your remote model (type shown on remote) and follow the directions"

 

https://www.xfinity.com/support/remotes

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