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kleemckinney
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Regular Contributor

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99 Messages

Sat, Dec 21, 2019 9:00 AM

TV not responding to the remote

Started happening yesterday.  I replaced the batteries, rebooted the box, was working again.  Today I am having the same issue.  The box turns on with the remote so it is not the batteries.  I rebooted the box, could change channels, but now I can't.  When I press guide nothing happens, when I press the xfinity button nothing happens.

 

 

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Accepted Solution

Regular Contributor

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99 Messages

1 y ago


@kleemckinney wrote:

@MNtundraRET wrote:

Have you "Re-paired" the remote after changing batteries?


How do I do that?  Hubby was the technical expert but he is no longer here.  


Well...it just magically started working again.  Very weird.  I would still like to know how to "re" pair the remote.


@kleemckinney wrote:

@MNtundraRET wrote:

Have you "Re-paired" the remote after changing batteries?


How do I do that?  Hubby was the technical expert but he is no longer here.  


 

Regular Contributor

 • 

99 Messages

1 y ago

Now it is somewhat working again, I was able to change channels.  But I still get nothing when pressing the guide or xfinity button.

Regular Contributor

 • 

99 Messages

1 y ago


@MNtundraRET wrote:

Have you "Re-paired" the remote after changing batteries?


How do I do that?  Hubby was the technical expert but he is no longer here.  

MNtundraRET

Expert

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4.3K Messages

1 y ago

Have you "Re-paired" the remote after changing batteries?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
MNtundraRET

Expert

 • 

4.3K Messages

1 y ago

Here is the remote setup link. Select your remote model (type shown on remote) and follow the directions"

 

https://www.xfinity.com/support/remotes

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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