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HDRock
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Wednesday, October 22nd, 2025 3:27 AM

TV channels glitching pausing buffering

TV is messing up As I described in the subject DVR recordings not working properly Channels not working properly Stopping starting buffering.

What's up anybody else having this issue today, tonight?

The Internet seems to be working OK after doing speed test and checking other things

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4 hours ago

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user_agbhmz

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1 Message

26 days ago

Yes, we had same issue across all channels. Gave up on Comcast and switched to Fubo

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XfinityDemitrius

Official Employee

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2.3K Messages

Hey @user_agbhmz, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to troubleshoot any concerns with the Xfinity Video and Xfinity Stream services. Could you please provide more detail in what is exactly taking place in your scenario. We hope to hear from you soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

24 days ago

 

HDRock thank you for letting us know you are running into issues with your TV services. Are you getting any error codes or messages with these issues if you are still running into them, those would help?  

 

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HDRock

Contributor

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40 Messages

@XfinityAmandaB​ Yes I was getting error codes messages That seems to have cleared up but yesterday TV and Internet service was out two different times

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23 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

 

HDRock That is good, you are no longer running into the issues. It sounds like there may have been an interruption/known issue in your area. Sometimes interruptions only impact portions of your services. If you encounter this again, please check the Xfinity app or the Xfinity assistant to see if there is an alert. We also offer the Xfinity status center you can use to check as well. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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Roxgirl

Visitor

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1 Message

24 days ago

Mine is doing it too.  Picture pixelates and pauses, audio stops and takes a while to catch up.  DVR and live TV.  Has been happening for about a week.  Trying to figure out if I need new boxes.

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XfinityPeterH

Official Employee

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2.4K Messages

 

Roxgirl happy to take a look and see what could be going on. Please feel free to send us a DM with your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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user_pawz2m

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1 Message

4 hours ago

Tv channel is glitching today during football game

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