Trouble viewing Paramount+ on X1 cable box

Paramount+ works fine on all other devices Phones, tablets, laptops and PCs.  It pauses / buffers to an uncomfortable amount, making it unusable, through my Pace XG2v2-P cable box and a little less, though still very annoying and unusable, through a Pace XiD-P box connected to my other TV.  Both of these are listed by Xfinity as Paramount+ compatible but obviously they are not  I mad sure al the connections are tight and tried everything supposed resolution listed on-line 1) unplugged both boxes for  several minutes,  2) Signed out of Paramount+ and resigned in and 3) Cleared the cache on the cable box.  None of these have had any impact on the performance of Paramount+ through the X1 platform.  Paramount+ works on all other devices so this is not a Paramount+ issue it points to an Xfinity issue that as I was told at my local store there is no fix for the problem.  Maybe you have some additional information that the store does not have but I went through every thread I could find on the web and all they ever said was to try the 3 fixes that I mentioned above that did not work.  So right now I am paying for a service that I cannot use that is supposed to work with Xfinity but does not because Xfinity cannot develop a fix.   FYI anyone with even a little bit of computer literacy would know that a device that need to buffer constantly has either too slow of a micro-processor in it or not enough memory in the system, or likely both.  From what I see in looking for a solution is that has has been an ongoing issues for a long time with Comcast / Xfinity with not a lot of effort being put into resolving the issue.           

@vinesjh, thank you for this additional information regarding what you believe may be the root cause of the issue you are experiencing with your equipment. We would be happy to look into the concerns you are experiencing, but I wanted to ask if this issue you are noticing with Paramount+ occurs with any other applications on the same device. 

All other streaming services work absolutely fine. Peacock, Disney+, Netflix and Max.  It is Paramount+ only when used through the Xfinity X1 boxes. 

vinesjh when you were at our Xfinity store did we talk about the possibility of exchanging the XG2 or upgrading the box? This may be worth a try. 

I mentioned that at the store but they said that based on feedback from other customers in the area having the same issues that already tried exchanging the box that it was unlikely to work any better

Hey @StanS10746, thanks for reaching out to Xfinity Support on our forums and letting us know you are having the problem as well. Do you have the same type of box the original poster had as well?