Juay's profile

New Poster

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1 Message

Wed, Oct 7, 2020 10:00 AM

Tennis Channel NOT recording properly

have tried and tried to record all sessions of the French Open on my Comcast account DVR. I’ve tried making a series recording and/or recording a single session from the Channel Guide. (Tennis Channel #411). When I look at “scheduled recordings”, the sessions are there. But then no recording of the session is actually made. Also, the window that comes up to record a session shows only one hour will be recorded even though I’m recording from the Guide that shows the program is multiple hours long. I have reset my DVR but that didn’t help. I have never seen that particular window before when setting up a future recording. This is quite irritating! Please advise

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Accepted Solution

Official Employee

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2.7K Messages

15 d ago

Hello everyone! When it comes to Tennis or other sport-related channels, sometimes you will need to set manual recordings instead of recordings based on the guide. 

You can check out the following guide and it will walk you through the steps of setting up these types of recordings! :)

 

https://www.xfinity.com/support/articles/x1-set-a-manual-recording-for-a-channel

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New Poster

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2 Messages

8 m ago

I have the same issue. I also am unable to watch recorded shows longer than 8 hours. At hour 8 the playback kicks me out.

Official Employee

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2.4K Messages

8 m ago

Hi there,

 

I would love to help and take a look at the channel to see what we can do. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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Visitor

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1 Message

1 m ago

I have similar issue, not able to record Tennis Channel; including current  rome event.   I dropped YouTubetV for Xfinigy specifically for Tennis Channel.    I will have to drop Xfinity if this issue can't be resolved.

Official Employee

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336 Messages

Hello and Happy Sunday, ! I hope you’re having a great weekend! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the recording issues you're having regarding the Tennis Channel as I know situations like this can be frustrating to say the least! Your business is very important to us and we'd like to keep you on board as long as possible! At this point, I'd like to take a closer look from the backend and see what options we have to help!

 

To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

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Visitor

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1 Message

1 m ago

I have the same problem… can’t record The Tennis channel. The whole reason we got cable was for the tennis channel. We are also on the verge of dropping our cable. Please help!

Official Employee

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200 Messages

Oh no, @user_d713bf! I'm sure this is really frustrating! When you view the scheduled recordings, are you seeing the recording showing as scheduled? What happens when you attempt to record (or view)? Is there an error code or message? 

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Visitor

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1 Message

18 d ago

I am also having trouble recording the French Open on the tennis channel. My program schedule shows it’s set to record but I don’t see the regular red dots on the guide.  And then it does not record!!!

Official Employee

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201 Messages

Hello, @user_51f8c5, thank you for reaching out to our forum for help with your recording issues. I absolutely love that feature, watching shows on my time is the best, so I can only imagine how you're feeling. You've reached the perfect team for help, and I can definitely work on this with you. I want to make sure we get on the same page, are you only having issues recording on the Tennis channel? Also, are you getting any error messages when you notice it's not recording? 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

18 d ago

Tennis channel will record for me, but only for one hour. When I look at the recording listing it says channel: TNND – 394., 

Visitor

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2 Messages

Not the program name. Tennis channel programs run 6 to 12 hours so we should be able to record the program.  

Official Employee

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2.7K Messages

Hello everyone! When it comes to Tennis or other sport-related channels, sometimes you will need to set manual recordings instead of recordings based on the guide. 

You can check out the following guide and it will walk you through the steps of setting up these types of recordings! :)

 

https://www.xfinity.com/support/articles/x1-set-a-manual-recording-for-a-channel

This reply has been converted into a comment
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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1 Message

18 d ago

I have exactly the same problem

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