Talk to live person

Talk to live person after cable is out, won’t reboot, and have been hung on by automated service multiple tomes

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XfinityAmandaB

Official Employee

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2.6K Messages

1 month ago

@user_kntwhe thank you so much for stopping in for help with your cable being out. If you are still having issues, I would start by checking your Xfinity app to see if we have any posted alerts for known issues in the area. If not, the Xfinity assistant is a great place to start troubleshooting and will even help get an appointment set up for you if needed. Are you still running into issues with your services?

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user_vq1vyk

Visitor

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2 Messages

Xfinity Assistant does not get appointment for us. PLEASE HELP!!

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25 days ago

0

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curth9

Visitor

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3 Messages

@XfinityAmandaB Why don't you guys help! I haven't had cable in 4 days because it's stuck on the Welcome screen and you guy don't respond!!!

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24 days ago

0

XfinityAirelle

Official Employee

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2.9K Messages

curth9

While we understand your desire to receive assistance with your concerns, the Xfinity Forum is not designed to offer real-time assistance. If your concern is urgent, we recommend reaching out through one of the contact methods listed here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370

We did receive your message and will respond there shortly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

0

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user_vq1vyk

Visitor

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2 Messages

25 days ago

We have no cable. Cannot get live person. Did troubleshooting multiple times, no resolution, no cable. HELP!

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curth9

Visitor

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3 Messages

Customer service [Edited: "Language"]! My Issue has been my Box has been stuck on the Welcomes screen, reached out and no help at all. ZERO!!

(edited)

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24 days ago

0

XfinityBenny

Official Employee

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1.1K Messages

@user_vq1vyk Thanks for adding to the post. For time sensitive things like help with your service, it's always best to create your own post, rather than adding a comment to someone else's post. Comments/replies are designed to allow additional feedback or solutions. Adding your own post creates a ticket in our system for us to respond asap. Was the TV service restored?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

23 days ago

0

X1

user_kntwhe

Talk to live person

XfinityAmandaB

user_vq1vyk

curth9

XfinityAirelle

user_vq1vyk

curth9

XfinityBenny

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