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jl747
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Contributor

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346 Messages

Thursday, August 17th, 2023 7:49 PM

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Start TV video and audio problem

I am having a slight problem with Start TV.

While watching there is the occasional pixelation and the audio briefly skips.

By briefly skips I mean sort like when they bleep out words.

But that is not the case here.

Is anyone else seeing this on their end.

If not, what is the fix on my end?

Reset and refresh does not solve the problem.

I do not see this on any other channel.

All signals seem to be good.

Thanks in advance.

Question

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Updated 

2 years ago

592

2

0

teachsac

Contributor

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51 Messages

2 years ago

No problem here. Might be a local issue.

0

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jl747

Contributor

 • 

346 Messages

2 years ago

@teachsac 

Thanks for letting me know.

3

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XfinityJeniece

Official Employee

 • 

3.1K Messages

Hey there, thanks for reaching out here on Xfinity Forums regarding issues with Start TV. We definitely want you to be able to watch the channels you enjoy! Have you checked all of your cables to ensure that everything is tight and connected?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

jl747

Contributor

 • 

346 Messages

@XfinityJeniece 

Yes all cables are tight.

I even replaced the HDMI cable to see if that was the problem.

It wasn't.

The only thing I haven't done was replace my cable box.

2 years ago

0

XfinityShawn

Official Employee

 • 

1.5K Messages

@jl747 We definitely need to look at this issue closer on our end if those steps didn't resolve the issue. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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