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user_4564c5
1st Topic

3 Messages

Wednesday, September 27th, 2023 11:36 PM

Closed

Speeds

Why is it that every channel you try to change whether it’s on Cablevision or Xfinity trying to view an app everything takes forever to load this is the slowest TV I have ever watched. I recently moved to Danbury. I can’t believe how slow the speed is is it because I’m using your router can I buy a faster router? 

Question

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Updated 

2 years ago

61

1

0

XfinityKatie

Official Employee

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744 Messages

2 years ago

Hello @user_4564c5 Thank you for reaching out so that our community can assist you with your account! I'd like to ask a few questions to learn more about your issue and ensure we fully understand what is going on here. Do you currently have both TV and Internet services with us and are having issue with both not working optimally? Are you using one of our cable boxes and that is what is loading slowly, or is the TV itself having an issue? If you were to run a speed test, what kind of speeds are you currently getting compared to your plan?

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user_4564c5

3 Messages

@XfinityKatie​ I have 2 boxes, cable, internet and mobile phone. That speed test only did my I phone.

2 years ago

0

XfinityShawn

Official Employee

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1.5K Messages

@user_4564c5 We can take a closer look on our end for you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_4564c5

3 Messages

All of your answers tell everyone to private message you. But none of your employees will give an answer to the supposed community. There is nothing community about this. I’ve had Cablevision and internet and phone in many locals. This is by far the worst system I’ve ever encountered. From your app to your remote, to your buffering, and just the whole horrible experience.

2 years ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, @user_4564c5, thanks for reaching out through Xfinity Forums regarding your connection issues. We would be happy to help you with troubleshooting here on the Forum. I definitely want to ensure that everything is resolved for you, so you can enjoy your Xfinity services. 

What specific issues have you been having with your connection? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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