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Tek
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Problem Solver

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991 Messages

05/04/2026 2:18 AM

Smart Resume

Any word if Smart Resume will ever be fixed on X1? It's been reported for years it is about 30 seconds off. It is still not working in 2026. 

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16 days ago

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XfinityVianney

Official Employee

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2.9K Messages

5 months ago

 

Tek, 

Thank you for reaching out and creating a new post. I know we've had some reported issues with the service for a bit. Unfortunately, I don't see that we have made any progress on this concern as of yet. I know this is not the answer you were hoping for, but I wanted to be upfront about what we know so far.  

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Tek

Problem Solver

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991 Messages

Thank you for clarification. 

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4 months ago

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user_xy8nt8

Visitor

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1 Message

25 days ago

I am looking for an answer to this plus why CBS suddenly stopped smart resuming. Tried the shortcut reported with hitting EXIT 3x then typing 0030, but it just exits out of wherever I am (live tv or on a DVR show) and switches to CHANNEL 30. So frustrating!!!

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XfinityJeff

Official Employee

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1.3K Messages

Greetings @user_xy8nt8, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the smart resume, I know it is one of my favorite features. The code you are entering on the remote though is actually the code used to program the page up and page down buttons to skip forward and back 30 seconds, and won't affect smart resume. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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beverlyoc

New Poster

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3 Messages

Has this been fixed yet?   It's frustrating

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18 days ago

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XfinityJeniece

Official Employee

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4.4K Messages

Hey there, @beverlyoc, thanks for reaching out through Xfinity Forums. We are seeing that there is still a known issue impacting Smart Resume. We apologize for this inconvenience. Our engineering team is working on this issue. We appreciate your patience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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16 days ago

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