Same. Tried everything. Restart. Checked settings, even unplugged bix and restored power.
I noticed that the descriptive language for smart resume has updated. Now it says it's not available until 30 minutes after the recording ends. I don't believe that's new performance... but the description never said that.
Hope Xfinity isn't about to announce that it's an extra service for which we have to pay more.
Thank you for reaching out. I see you, and many others here are having similar issues. I'm sure this has been frustrating. I want you to know we are doing all we can to help. Can you tell me more about your situation and any troubleshooting steps you've tried so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_cddac7 Thank you so much for reaching out to Xfinity via our Community Forums. I completely understand how important the Smart Resume feature is, and I’m sorry to hear that it’s not working as expected. I know how frustrating that can be, especially when you’re relying on it to skip past those commercials and enjoy your shows without interruptions.
I truly appreciate your patience as we work through this together. If you're still having trouble with Smart Resume, here are a few steps you can try to help resolve the issue:
1. Check Your Device Settings
Smart Resume is available on Xfinity X1 and Flex devices, and it works when you pause or record live TV, allowing you to skip past commercials when you resume playback. If it’s not working properly, ensure the following:
Smart Resume is enabled in your settings.
You are watching a program that supports Smart Resume (certain channels and shows may not be supported).
2. Restart Your Xfinity Device
Soft Restart: Sometimes, simply restarting your Xfinity box (X1 or Flex) can resolve issues with Smart Resume. You can restart your box by:
Pressing and holding the Power button on the front of the box for about 10 seconds, or
Going to Settings > Device Settings > Restart on the X1 menu.
Unplug and Plug Back In: If a soft restart doesn’t work, try unplugging the box for 10-15 seconds and then plugging it back in.
3. Check for Software Updates
Sometimes, a software update is needed to resolve bugs or glitches. Ensure that your Xfinity box has the latest firmware:
Go to Settings > Device Settings > System Info, and check for any available updates.
If there’s an update available, install it, and check if Smart Resume works after the update.
4. Confirm the Program Is Eligible for Smart Resume
Smart Resume may not always work on all content. Some networks and shows might not allow this feature to work due to restrictions from content providers. It’s best to test it on a different channel or recording that you know should support Smart Resume.
5. Clear Cache or Reset Your Xfinity Stream App (if using the app)
If you’re using the Xfinity Stream app on a mobile device, Smart Resume may not function properly if there’s an app issue.
Clear cache in the app’s settings or uninstall and reinstall the app.
Again, I appreciate you being a part of the Xfinity family, and I’m here to help make sure this gets fixed for you. If you need any further assistance, don’t hesitate to reach out!
Same thing happening here. Have had smart resume for several years. Have had a glitch or 2 for a day or so or a show that i know it’s available on BUT for the last 4 days or so none of the shows I have DVRd that always had smart resume do NOT have it.
I had a puzzling experience a couple of days ago. I started watching my recording of "The Irrational." Since I have been experiencing the non-functioning of Smart Resume for some days, I was not surprised when this recording did not show the yellow commercial sections on the timeline. A few minutes later, I started to fast-forward and, as if by magic, the yellow commercial gaps were there, and they functioned as expected for the rest of that show. That has, however, not happened on any other show. I thought the problem had been fixed, but alas, no. Please keep working on it, Xfinity. I sent a message with specific examples of other shows where this has happened.
Did anyone else record "Tracker" on 11/17/2024 and try Smart Resume? It would help to have evidence that Smart Resume was (or was not) working on that show for other people.
I would love to know what "fixed" means. Is Smart Resume something that Xfinity has to insert into the recording, or (as I have read) the networks control it, or (as I have also read) that it is automatic? It certainly isn't an exact science as sometimes the recording "sees" a commercial when one is not actually present and vice versa. But, as flawed as it is (was?), it is certainly a welcome addition to TV watching. I have long wondered why advertisers tolerate its existence.
@jamesd7 I recorded it and smart resume is missing from it. It's been missing from all available channels for a week now, last Tuesday was the last time it worked.
@jamesd7 no smart resume .. we recorded Tracker.. so frustrated.. my account has message that upgrades happening in my area. Well, get it done already Xfinity!!!
@Chameye us too .. very frustrating to say the least .. if you're late paying their bill, you get shut off. . Why can't this issue get the same attention as non-payment
Thanks for the update and if it does occur again, please let us know. We appreciate you working with us!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_2b77ec
Visitor
•
3 Messages
5 days ago
Same. Tried everything. Restart. Checked settings, even unplugged bix and restored power.
I noticed that the descriptive language for smart resume has updated. Now it says it's not available until 30 minutes after the recording ends. I don't believe that's new performance... but the description never said that.
Hope Xfinity isn't about to announce that it's an extra service for which we have to pay more.
1
0
jamesd7
Contributor
•
40 Messages
5 days ago
Smart Resume has stopped working for me for the past two days. I turned the feature off, then back on, but no change.
0
0
Johnb51
Contributor
•
40 Messages
5 days ago
Hasn't worked for us all week on local stations ABC, CBS, and NBC.
0
user_xizle8
1 Message
3 days ago
I've been having the same problem and nothing has fixed it.
1
0
XfinityChristy
Official Employee
•
1.6K Messages
3 days ago
I truly appreciate your patience as we work through this together. If you're still having trouble with Smart Resume, here are a few steps you can try to help resolve the issue:
1. Check Your Device Settings
2. Restart Your Xfinity Device
3. Check for Software Updates
4. Confirm the Program Is Eligible for Smart Resume
5. Clear Cache or Reset Your Xfinity Stream App (if using the app)
Again, I appreciate you being a part of the Xfinity family, and I’m here to help make sure this gets fixed for you. If you need any further assistance, don’t hesitate to reach out!
6
0
jamesd7
Contributor
•
40 Messages
2 days ago
I had a puzzling experience a couple of days ago. I started watching my recording of "The Irrational." Since I have been experiencing the non-functioning of Smart Resume for some days, I was not surprised when this recording did not show the yellow commercial sections on the timeline. A few minutes later, I started to fast-forward and, as if by magic, the yellow commercial gaps were there, and they functioned as expected for the rest of that show. That has, however, not happened on any other show. I thought the problem had been fixed, but alas, no. Please keep working on it, Xfinity. I sent a message with specific examples of other shows where this has happened.
0
0
jamesd7
Contributor
•
40 Messages
2 days ago
Just started watching "Tracker" from last night (11/17/2024), no sign of Smart Resume.
1
user_gj1yum
1 Message
1 day ago
Mine is not working either and I have tried everything that was suggested.
0
0
jamesd7
Contributor
•
40 Messages
1 day ago
Did anyone else record "Tracker" on 11/17/2024 and try Smart Resume? It would help to have evidence that Smart Resume was (or was not) working on that show for other people.
4
0
Chameye
Frequent Visitor
•
13 Messages
1 day ago
Smart resume is missing for me as well, on programs that usually have it.
1
user_cddac7
Visitor
•
2 Messages
1 day ago
Smart resume worked on shows recorded last night. I guess the issue is fixed for now. Will check again tonight.
2
0
user_bl1231
2 Messages
1 day ago
Totally missing for me as well and none of the suggestions have corrected the issue
2
0