Smart resume not working

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@Rustyben wrote:

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@TerriB wrote:

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@LazerFlash01 wrote:

Very frustrating... we've binge-watched a few different series over the past couple of days and found there to be no real rhyme or reason behind when Smart Resume is on and when it's not. In one series, we actually had Smart Resume skip every other episode. Not sure what explains that. And shows that had Smart Resume while the "feature" was in the Labs now no longer have it at all.

 

So, @Comcast_Support, what gives?

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Having exact same issue. Some episodes in series recordings have it and some don't ..every other one usually like you said. Some series don't have it on any episodes.  There is zero rhyme or reason.  I started documenting the shows and decided not to...way too tedious to keep up with. I just don't understand why we can't get anyone from Comcast to speak to us on this issue. They usually help on the forums.

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interesting note here, saturday we a show preempted by local news. The commercial breaks were still there but not correct during the 'local' show. once the local news returned to the network feed on the recording, the commercials matched up (Saturday night live).  Apparently the commercials are recognized somplace and then must be distributed around to the servers that our X1 equipment connects thus showing the smart resume points. maybe the issue is in that communication between the 'main' place and the other servers in the country. 

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Rustyben......Thanks for trying to assist but sorry ... that post does not offer anything helpful to those of us who have little/no Smart Resume function. From the posts we live in different parts of the countty.

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@JV123 wrote:
My Smart Resume stopped working on recording made 11/21 and after. On recording made before 11/21 the smart resume is still working. Today I did the system refresh with no change. I called xfinity support, they were referred to tier2 support who told them there is an open ticket that they are working on. They will phone me when it is fixed. So the good news is this is a known issue that they are currently working on.

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Your optimism makes me smile but don't hold your breath. They told me they had no reports of any issues and therefore were not aware and I heard that from different reps on my several calls. FYI...I have Tier 2 with a ticket working on another issue involving the 'blocked call' list not being viewable  that has been going on for months with no results.  If you get a call back that its fixed I will faint dead away but be sure to let us know.

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@JV123 wrote:
I have not received a phone call but my smart resume is now working on recordings I made last night.
I used the xfinity call request and was cordial when talking to customer service.

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What is xfinity call request?  Perhaps this is something new I have not tried.  I am always very cordial when I call cusomer service because its not the cust svc reps fault when we have problems. 

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@JV123 wrote:
Here is the link to call back
https://www.xfinity.com/support/schedule-callback#contact
Then select TV.
They called me right back but in any case you are not stuck in hold.

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I see now what you were talking about. I thought there was some new way to reach them but  having the link is great.  I have always waited on hold so thanks so much.

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@TerriB wrote:

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@JV123 wrote:
Here is the link to call back
https://www.xfinity.com/support/schedule-callback#contact
Then select TV.
They called me right back but in any case you are not stuck in hold.

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I see now what you were talking about. I thought there was some new way to reach them but  having the link is great.  I have always waited on hold so thanks so much.

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today's iOS stream TV app version has smart resume on the ap itself.

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@Rustyben wrote:

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today's iOS stream TV app version has smart resume on the ap itself.

 

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Well how nice for those with an i-phone or i-pad who watch tv on those  small screens. Its not exactly a mass audience. Never ceases to amaze me that people want a big/bigger/biggest tv screen and then watch shows/movies/sports on a small to tiny one. I just don't get it.

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I am having the same problem. It is turned on but does not show up on the recording. 

Not working in Maryland either. Been this way for 2-3 weeks. I've reset all boxes individually as well as a system refresh. Several times. Nuttin! Still not working.

I called them the other day but they were no help. I'll try again later in the week...maybe it was a holiday crew or something...trying to give them the benefit of the doubt. LOL

Thanks for the reply and I'm glad yours is working agian!!