Visitor
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18 Messages
Smart Resume is confused.
When I say "Smart Resume" into my Xfinity remote, I'm taken to a screen showing movies with the word "Smart" in the title!
The program I'm watching definitely has yellow Smart Resume sections in its timeline, so that's not the problem. My only option seems to be the Fast Forward button.
Please help.
Accepted Solution
user_beyond
Visitor
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18 Messages
2 months ago
Antoine, the people at the Xfinity store were very nice and helpful. The new remote works perfectly, including voice commands.
However, when I say "Smart Resume," it still takes me to a screen full of people named Smart. It does not skip over the commercial breaks as it's supposed to. We are disappointed!
Any other suggestions would be greatly appreciated.
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XfinityAntoine
Official Employee
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1.4K Messages
2 months ago
Thanks for reaching out user_beyond! I'd be more than happy to help. Have you ever used the Smart Resume feature on the program your currently watching, and it worked?
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user_beyond
Visitor
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18 Messages
2 months ago
Antoine, thanks for taking my question. One show I enjoy is "American Ninja Warrior" on NBC, for example.
If I press the Pause button, I can see the commercial breaks marked in yellow on the blue timeline.
When I get to one of those breaks, I say "Smart Resume" into my Xfinity remote.
Instead of fast-forwarding, it takes me to a movie search screen with such titles as "Smart Alecks," "Smart Cookies," and "Get Smart." There's also an alphanumeric keypad.
The Smart Resume function has worked correctly for years. What can I do to fix it?
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