Smart Resume is confused.

@user_c1vbdb​ Its not a function of the voice remote. You have to turn Smart Resume on in the Preferences>General. Then to use it you just use the forward function to advance the program past the commercials but that has not worked in years. It will start the program with about 30-40 sec left in the commercial. 

no, that’s not correct.  When you press the microphone button, and say into the remote “smart resume“ then it automatically fast-forward past the commercials.  It’s not necessary to hit the fast-forward button four times that would be redundant.

i’ve been using my remote in this manner for five or six years now. 

We have never had a voice remote function that fast forwards thru the commercials. When we say Smart Resume using the voice function we get video choices to watch how to use Smart Resume. Every since Smart Resume started we had to use the fast forward function to make it work which was no big deal until it started to NOT do its job and start the program 30-40 seconds too soon. So tired of Comcast saying they are working on it (FOR  YEARS NOW) so we recently turned Smart Resume off and pretending we never had it.

You may not have had a voice remote function that fast forwarded through commercials but I and 2 of my friends have had this option for well over 5 years, why did it stop?

@user_c1vbdb Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. When you start to fast-forward, you’ll automatically be returned to where the show picks up once the break’s over. Smart Resume is turned on by default for all customers.
Smart Resume is not a function you speak into the Xfinity Voice remote, it is a feature that allows for the option to fast-forward through commercials without having to worry about timing when to press play to avoid fast-forwarding through the program and missing the show. 

Press the Pause button to show a DVR recording's timeline.  If it's blue with yellow segments, then Smart Resume is available.  When you come to one of these, you should be able to say "Smart Resume" into your remote to make it automatically fast forward past the commercials.

That's what I'm trying to do.

https://www.xfinity.com/support/articles/dvr-smart-resume

Here's a better method.  When you come to a commercial break in a Smart Resume recording, just press the fast-forward button four times.  It will zip through the commercials and go back to the show.

That’s exactly what I’ve been able to do for five or six years now. All of a sudden about six or eight weeks ago it stopped functioning that way. Xfinity sent me two brand new remotes and it still doesn’t work.

why has this function stopped working?

@user_beyond​ Except smart resume using fast forward 4 times has been 'resuming' 30-40 sec too early for several years and they have not fixed it. We are tired of waiting so just turned the smart resume function off totally.

Hello @user_beyond, thank you for taking the time to reach out on social media.  I understand your concern with the Smart Resume, and I'd like the opportunity to check into that for you.

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