Smart Resume is confused.

@user_beyond Thank you for sharing those details! Have you had a chance to complete a system refresh yet? This simple step often resolves feature issues like the one you’re experiencing. If you haven’t tried it yet, you can start a System Refresh from the Xfinity X1 Help menu. You can also say "System Refresh" into your Xfinity Voice Remote or initiate it online.

Please keep in mind that performing a System Refresh will pause all X1 TV Boxes and recordings in your home for up to 10 minutes, but don’t worry—it won’t delete any of your preferences, settings, or recordings. If you have the Xfinity My Account app, you may receive a notification on your mobile device once the refresh is complete. Please let us know how things are working afterward—we’re here to help if the issue persists!

I unplugged the system, waited 40 seconds, plugged it back in, and waited 10 minutes.  Then I tried the test again.

This time, instead of movie titles, I was shown a screen of people named Smart: "Ayoola Smart," "Caroline Smart," "Rebecca Smart," etc.

Antoine, your advice please?

@user_beyond Well, that’s definitely not the update we were hoping for! Thank you for trying those steps. Have you changed the batteries in your remote recently? Sometimes that can make a difference. If you have a second cable box and remote in your home, could you try testing with those to see if you get the same results? This will help us narrow down the issue. Let me know how it goes, and we’ll continue troubleshooting from there!

Changing the batteries did not help.  We only have one single cable box.

Antoine, the Xfinity store is not far from our home.  If I went there in person today, would they be willing to replace this remote?

@user_beyond  Absolutely! You can stop by and pick one up whenever it’s convenient for you. If you know when you'll be stopping by, you can also schedule an appointment to help minimize your wait time. Would it be alright if I check in with you around this time tomorrow to see how everything is going?  Here is a link to schedule that visit if you would like. 

@user_c1vbdb​ Its not a function of the voice remote. You have to turn Smart Resume on in the Preferences>General. Then to use it you just use the forward function to advance the program past the commercials but that has not worked in years. It will start the program with about 30-40 sec left in the commercial. 

no, that’s not correct.  When you press the microphone button, and say into the remote “smart resume“ then it automatically fast-forward past the commercials.  It’s not necessary to hit the fast-forward button four times that would be redundant.

i’ve been using my remote in this manner for five or six years now. 

We have never had a voice remote function that fast forwards thru the commercials. When we say Smart Resume using the voice function we get video choices to watch how to use Smart Resume. Every since Smart Resume started we had to use the fast forward function to make it work which was no big deal until it started to NOT do its job and start the program 30-40 seconds too soon. So tired of Comcast saying they are working on it (FOR  YEARS NOW) so we recently turned Smart Resume off and pretending we never had it.

You may not have had a voice remote function that fast forwarded through commercials but I and 2 of my friends have had this option for well over 5 years, why did it stop?

@user_c1vbdb Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. When you start to fast-forward, you’ll automatically be returned to where the show picks up once the break’s over. Smart Resume is turned on by default for all customers.
Smart Resume is not a function you speak into the Xfinity Voice remote, it is a feature that allows for the option to fast-forward through commercials without having to worry about timing when to press play to avoid fast-forwarding through the program and missing the show. 

Press the Pause button to show a DVR recording's timeline.  If it's blue with yellow segments, then Smart Resume is available.  When you come to one of these, you should be able to say "Smart Resume" into your remote to make it automatically fast forward past the commercials.

That's what I'm trying to do.

https://www.xfinity.com/support/articles/dvr-smart-resume

Here's a better method.  When you come to a commercial break in a Smart Resume recording, just press the fast-forward button four times.  It will zip through the commercials and go back to the show.

That’s exactly what I’ve been able to do for five or six years now. All of a sudden about six or eight weeks ago it stopped functioning that way. Xfinity sent me two brand new remotes and it still doesn’t work.

why has this function stopped working?

@user_beyond​ Except smart resume using fast forward 4 times has been 'resuming' 30-40 sec too early for several years and they have not fixed it. We are tired of waiting so just turned the smart resume function off totally.

Hello @user_beyond, thank you for taking the time to reach out on social media.  I understand your concern with the Smart Resume, and I'd like the opportunity to check into that for you.

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