slow remote response...

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@TerReuv wrote:
So, I've just finished reading 4 pages because my new x1 voice remote just started (after 2 weeks) lagging about 10 seconds for anything! Brand new box, remote & batteries. Tech had to come out because the 2 new side boxes weren't working right. Booster replaced, equipment outside replaced & new connections on wires.

I know it isn't the remote, the batteries, the lines, the signal, the connections. That doesn't leave a lot else. The sad part is that this thread is almost 6 months old and there still seems to be no answer.

Edited: my other two voice remotes work just fine with no lag. Someone needs to explain that.

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you or someone will need to examine the cabling, ends, and splitters as well as total wiring inside your home. The X1 devices are 2 way communication to comcast servers and also communicate to each device in the home (using MoCA). how many devices (including modem/gateway) do you have on the coax? where it comes into the home is there a splitter? more than one cable being used? an amplifier? are all the outlets 'home runs" to the demarcation box? are all the set top boxes X1 boxes or do you also have a mixture of DTAs?

This is nonsense that this is going on for so long in a thread marked 'Solved.'

We've had the same problem intermittently from time to time over the past few years. Typically it lasts a few days to a week plus and then it goes away.

The unresponsive or slow to respond X1 remote started being slow again 3 days ago. It typically is fine during the day and then it starts to lag around 4-5PM ET and later. Resetting the box 'fixes' the lag 100% of the time but only for a short period of time. The earlier the problem starts and the earlier a reset is done = the greater chance it will happen again during the later evening. It is almost 100% of the time functioning fine the next morning at roughly 5AM ET whether a reset was done or not.

Batteries are new. Line of site is fine. Within 10 ft of the box. WORKS on the TV no matter what. 

Good for a solid week. 

Good, ALWAYS, during the day.

Creeped back up last night. Last NIGHT.

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@BobsBlitz wrote:

Good for a solid week. 

 

Good, ALWAYS, during the day.

 

Creeped back up last night. Last NIGHT.

 

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When mine had that problem some time ago I just got in the habit of sending a system refresh from the web account login or phone app as I was going to bed so I wouldn't have to wait through the restart and it would always be OK the next day.   Eventually whatever was causing the problem was fixed and hasn't returned to this area.

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@Cody21 wrote:

Here's a thought:  How about COMCAST Engineering FIX the darn problem????  There is definitely a bug here... I stand by my ascertion there's a MEMORY LEAK. This is NOT being caused by a poor signal or a faulty X1 Box that needs to be replaced.  It's NOT the Internet Connection (proof? Turn OFF your Router when the problem occurs - doesn't fix anything.)

 

That's my self-Diagnosis and sticking to it... This has been going on for a Loooong time. FIX THE DARN THING !!

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I agree it is a Comcast problem, but a memory leak would affect everyone running the same software and that's not the case here.   And turning off your router is irrelevant.  The X1 system works for people who do not have internet service or routers.  My guess is a regional lack of server capacity or a local bandwidth bottleneck in the upstream direction - but it's still not clear how/why a reboot gets you priority in those queues.   Since I no longer have the problem I can't test anything but it would be interesting to see if the phone 'TV remote' app works at normal speed when the actual remote is slow.

Here's a thought:  How about COMCAST Engineering FIX the darn problem????  There is definitely a bug here... I stand by my ascertion there's a MEMORY LEAK. This is NOT being caused by a poor signal or a faulty X1 Box that needs to be replaced.  It's NOT the Internet Connection (proof? Turn OFF your Router when the problem occurs - doesn't fix anything.)

That's my self-Diagnosis and sticking to it... This has been going on for a Loooong time. FIX THE DARN THING !!

Visit an Xfinity office and see how it works there.

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@Johnny99993 wrote:
I have the latest box and it is super slow with the Guide.
For example,
Click channel down, it doesnt move down for several seconds!
Unacceptable.
It's the device software!

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the set top boxes communicate with comcast servers when you press the down button on the guide. Your set top box seems to have a bad upstream communications problem. if you have checked the cable ends to be sure they are tight then calling 800-Comcast and letting a tech check out the problem. It could be in you rhome or out of your home. do any of your other set top boxes have the same problem?