I know this will sound like bull but the issue is truly that xfinity wants you to pay to have a technician come tell you everything is fine. I had a tech scheduled to install services that I was told didn’t work. When I found out they do I canceled the cable with the internet still working. The day that the tech was supposed to come they intentionally shut off my cable and said it was because I needed a tech. They made excuses literally saying that “sometimes the tap is hot” and that it’s because the phone I don’t use (cheaper plan deal) is the reason. They tried to make me change to a more expensive plan without the phone and order self installation kits. I’m the end I just stuck to my guns and demanded my services back and one morning they were fine. I guess “the tap” got “warm” again. They’re just messing with us so we pay more. NOT KIDDING.
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