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user_b7f6pp
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Thursday, January 4th, 2024 4:38 AM

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Sling error message APPS-04036

I keep getting this message when trying to go into sling.  Only on this app..I’ve restarted several times and still comes up 

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Updated 

10 months ago

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XfinityKatie

Official Employee

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744 Messages

11 months ago

Hello @user_b7f6pp I can definitley see how getting this error would impact your viewing experience, and we definitley want to ensure you can access all apps to enjoy your services! The steps you took of restarting the box and retrying the app are a good first step to take towards resolving this error. I am not currently seeing any known issues for this app. Are you getting that error as soon as you launch the Sling app, or after trying to use it? Do you have multiple TV boxes in the home, and if so, are all of them having the same problem?

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user_b9n7rq

1 Message

11 months ago

I am receiving the same error.   I have also restarted the box and error persists.  After selecting profile, an overlay screen displays info about an autoplay feature.  There is a highlighted "Got It" button.  Pressing OK button on remote does not close overlay screen.  App seems to be frozen.  After about 30 seconds the app exits and the error message appears.

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XfinityLinda

Official Employee

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1.4K Messages

@user_b9n7rq Sorry about the trouble with Sling. We are happy to help. Do you have a Flex or X1 cable box? If you're not sure, please provide the model number on the bottom of the box. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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user_rum7vf

1 Message

10 months ago

I have flex, and I’m having the same problem described above about the Sling tv app.

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XfinityDemitrius

Official Employee

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1.3K Messages

Hey @user_rum7vf,

 

Thank you for sharing your experience with us on our Xfinity Community Forums support page. We can certainly help troubleshoot the Xfinity Flex set-top box. Is your Xfinity Flex box connected wirelessly at the moment? Could you please power cycle both the modem and Xfinity Flex box to see if that helps clear up the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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