4 Messages
severe pixelation
Local channels unwatchable due to severe pixelation or no picture at all. ABC,CBS,NBC and many more. most channels have no problems. This has been going on for approx. 3 days. have done all the resets & reboots nothing has worked so far, service is in Carmichael. This has happened 2-3 other times but never for this long. Any help will be appreciated.
user_krudze
3 Messages
2 years ago
I've been having the same problem off and on for weeks. I believe the problem is bad software update on the X1 devices as it works flawless on the xfinity steam app on Apple TV.
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user_vydh1x
4 Messages
2 years ago
Thank you for your response, we're new to the area and have had xfinity for about 8month, Not impressed so far, poor customer service, impossible to get in touch with a human and as you see,
a customer tried to help and as of yet no response from xfinity Support.
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CCAntoine
Retired Employee
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1.4K Messages
2 years ago
Thanks for reaching out, user_vydh1x! I'm so sorry you're having issues watching cable due to pixelation. I'd be more than happy to take a look at your account to see what's going on. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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gray517
New Poster
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11 Messages
2 years ago
i am having this same issue on CBS NBC, ABC and FOX only, other channels work fine, it started after Xfinity did an update in the area
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user_vydh1x
4 Messages
2 years ago
It took awhile but a technician repaired the issue yesterday. The tech. was professional and friendly, found and fixed the issue in less than an hour.
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