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user_vydh1x
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4 Messages

Sunday, December 24th, 2023 12:33 AM

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severe pixelation

Local channels unwatchable due to severe pixelation or no picture at all. ABC,CBS,NBC and many more. most channels have no problems. This has been going on for approx. 3 days. have done all the resets & reboots nothing has worked so far, service is in Carmichael. This has happened 2-3 other times but never for this long. Any help will be appreciated.

Question

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Updated 

10 months ago

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user_krudze

3 Messages

11 months ago

I've been having the same problem off and on for weeks. I believe the problem is bad software update on the X1 devices as it works flawless on the xfinity steam app on Apple TV. 

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user_vydh1x

4 Messages

11 months ago

Thank you for your response, we're new to the area and have had xfinity for about 8month, Not impressed so far, poor customer service, impossible to get in touch with a human and as you see,

a customer tried to help and as of yet no response from xfinity Support.

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XfinityAntoine

Official Employee

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1.4K Messages

11 months ago

Thanks for reaching out, user_vydh1x! I'm so sorry you're having issues watching cable due to pixelation. I'd be more than happy to take a look at your account to see what's going on. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

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gray517

New Poster

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11 Messages

11 months ago

i am having this same issue on CBS NBC, ABC and FOX only, other channels work fine, it started after Xfinity did an update in the area

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @gray517. Thanks for reaching our team on Forums regarding the pixelation issues. Are there any troubleshooting steps you've taken?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

gray517

New Poster

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11 Messages

checked all connections, your Xfinity chat people refreshed the signal multiple times, I did a restart, none of this helps, on 12/27 the Xfinity advance repair team sent some signals and that helped it for a few days now it is back again, it ONLY PIXELATES ON LIVE BROADCAST CHANNELS CBS, NBC, ABC, FOX AND ESPN, have tech appointment scheduled for next week. the issue is with XFINITY broadcast signals not on my end

(edited)

11 months ago

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XfinityDilary

Official Employee

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1.8K Messages

Thanks for trying all those steps, @gray517. Let's take a deeper look here and get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_vydh1x

4 Messages

11 months ago

It took awhile but a technician repaired the issue yesterday. The tech. was professional and friendly, found and fixed the issue in less than an hour.

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XfinityMarcus

Official Employee

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1K Messages

@user_vydh1x, we are glad to hear that the issue has been resolved by your recent tech visit. While we still have you are their any additional questions you had regarding your services at all?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

burbank

Contributor

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39 Messages

@user_vydh1x​ chaving same issues...curious what was the issue?  We had a tech out a couple weeks ago...another coming today...frustrating

10 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

@burbank Glad to hear we have a tech visit set up for you. Please let us know if you still have issues after this appointment. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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