U

Visitor

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2 Messages

Mon, Aug 8, 2022 8:39 PM

Screen saver mode

After doing a dance with Xfinity as to why my TV wasn't working I finally replaced the DVR as per their instructions. After the new DVR was plugged in I still could not get cable even after unplugging, plugging, checking doing everything and anything possible to make it reboot.  They sent out a service person who actually made two phone calls and then I had cable TV then Xfinity turned around and charged me for the service call.  So now my new DVR is doing exactly that, putting itself into screen saver mode which I hate.  I like my TV on for when I'm not here so that it looks like someone is here, for when I am home but may not be right in front of the TV (like when I am doing housework) and I leave it on for my animals as well.   There are many reasons I'm unhappy with Xfinity and this is just top the top of the iceberg.  It would appear that my old DVR was not the problem and it didn't have the feature where it went into screensaver mode plus I liked the old remote control box better because it had bigger buttons.   I'm really ticked off.  I talked to a total of 3 representatives for billing who told me that I got a refund for the service call when in fact the last person I talked to actually was the only one who was able to take care of it.  The last representative also said there was no record of my conversations with the previous 2 reps.  I wish there was other cable companies to pick from because with Xfinity having a monopoly in my area they don't care about customer service or anything related to their service.

XfinityMikeB

Official Employee

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762 Messages

2 m ago

Hi @user_2bf587 and thanks for reaching out. I am sorry to learn about your recent experience. I appreicate you taking the time out to let me know. In regard to the screen saver, you can extend the length of time when it comes on from the preferences in the menu.  If you need any assistance doing this, I would be happy to walk you through it! If you have other concerns you'd like to address, please let me know. 

Visitor

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2 Messages

@XfinityMikeB​ I want to be able to turn the screen saver option off.  The DVR that I replaced would stay on and never went into screen saver mode.  I liked the old box and style of remote better.  I'm mad that I replaced it and then found out that wasn't the problem.  Also the new box has a longer lag time before tuning into the selected channel.  Several people do not like the screen saver mode so why can't you make it an option to turn it off?  

Official Employee

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436 Messages

Thank you for your feedback @user_2bf587. I would like to provide you with this great link that will help you Manage Power Preferences on X1 and Flex 

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Shapoonie

Contributor

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69 Messages

2 m ago

We are having the same issue here.  Every morning it's in screen saver mode.  Also if its on the same channel for awhile it will go into screen saver.  

I was told to set the screen saver to 30 min and then reset the box and this will reset the screen saver settings.  

I will see in the morning 

Rustyben

Expert

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24.4K Messages

2 m ago

set screen saver to 5 hours. 4 but less than 5 hours later, use the remote control feature of the TV remote app for the named set top box that you are using and press the enter key and then exit key. that should reset the idle time. if you have a smart tv/roku you can load and authenticate the music choice app and use it for a running audio, instead.

Visitor

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1 Message

2 m ago

I started experiencing the same issue lately. Whatever update they've done recently is causing problems. I have not adjusted any settings on the box and lately the screensaver is coming on more frequently. In addition, the device restarts itself intermittently. Support call was not helpful at all (awful actually), rep just wanted to know if the TV was working at the moment.

Official Employee

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479 Messages

Thank you for reaching out to us through our Xfinity Forums, @user_302151. Do you recall if the phone representative sent the TV Box or boxes any signals or anything? I would like to take a look at account, send some additional signals and then check back in with you, this time tomorrow. 

Will you please send our team a direct message with your full name and full address?
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To send a "Peer to peer" message:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Shapoonie

Contributor

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69 Messages

2 m ago

Well the fix they gave me did not work (I know shocking).  Maybe I was supposed to hold my left foot in the air not the right. 

Shapoonie

Contributor

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69 Messages

2 m ago

Today I was told to turn off Power Saver but it was already off.   I was also told to set the screen saver to 5 hours. the reason given "So that you can watch Tv without being interrupted by the screen saver for a long time".  so that means if I pause something or in a menu it will sit there for 5 hours if left in that mode.  then I was disconnected.  This just another reason to just cancel the cable service.

Shapoonie

Contributor

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69 Messages

2 m ago

ok there is more I was told that only thing I can do is set the screen saver to 5 hours. The current version of software for the box will not allow it.  I want my TV run 24-7 if I want to.  I don't want to be interrupted while watching TV having it ask me Are You Still Watching. it doesn't make sense as the program is still running in the background.  

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