Regular Visitor
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9 Messages
Scheduled recordings are missing!! Upcoming recorded shows in guide grid showing the circle with line thorough it
All of our scheduled recordings have been deleted. No new equipment or account changes. All upcoming expected to be recorded shows are appearing in the guide grid with the circle with the line through is as if we cancelled them. This is not the case.
If I try to set up future recordings now manually, I go through the entire process and get the "Your recording is set" message. I then check the guide grid as well as scheduled recordings and these new recordings are not showing either.
user_rtoox2
1 Message
8 months ago
This is happening to me as well.
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user_pwv9fx
4 Messages
8 months ago
Same here, scheduled shows are all marked canceled and can't be uncanceled. [Edit: Language]?
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user_tbub2a
4 Messages
7 months ago
Same issue here in Norristown, PA
Chat did a system refresh, sent all kinds of signals, but all to no avail. When now attempting to record a show, it does not show up in scheduled recordings but shows up in the guide as a cancelled recording. Searching other forums, a similar problem has occurred several times in the past. No solutions anywhere!
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user_kmz335
4 Messages
7 months ago
This is happening to me as well in Levittown, PA. Spent too much time online going through all the steps, was advised to get a DVR instead of using the cloud. Then when I was done, I gave a low rating because it wasn't resolved, only to be met with a new "person" who wanted to chat with me, telling me to "unplug your box". etc. My sense is they don't know what is causing the issue.
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bpgolf
Regular Visitor
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9 Messages
7 months ago
Obviously this is an issue on their end. I'm assuming their scheduling server crashed or lost network connectivity. Unfortunately the front line reps have no idea and just have to resort to the normal low level trouble shooting steps of rebooting things on the customers side. The idea of "get a DVR" instead of using the cloud is absurd.
@Xfinity Support , @XfinityFrank are you able to help and/or advise of the issue and estimated fix time frame.
Thanks
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bpgolf
Regular Visitor
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9 Messages
7 months ago
For what it's worth and to update anyone following this thread, I was able to get an escalation made to the advanced repair team (as per the on line chat rep) so hopefully this will start to get some traction.
Also to inform the watchers... your entire schedule should still be there. While I was going through the automated chat path, one of the options was to pick the recording I was having issues with, and it showed ALL the programs that we had originally scheduled. So once fixed, we shouldn't have to redo the list. I also suspect that the programs will actually record, and once this communication issue is resolved both the scheduled list as well as any recordings (from last night and today) will show.
(the above statement is my personal opinion and not that of Xfinity/Comcast nor am I trying to represent myself as an employee :-) )
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user_tbub2a
4 Messages
7 months ago
My son-in-law, a Comcast employee, found out this is a NATIONAL ISSUE. Comcast is aware of the problem and there is nothing a user can do to try to fix it.
No time line for fix yet.
But save your anxiety and wait for the problem to fix itself 😂
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user_kmz335
4 Messages
7 months ago
I appreciate everybody's input. This saved me a lot of trouble traveling to the Xfinity Store to swap out my little box to get a DVR. It made no sense at all. However, my neighbor who has a DVR is able to record. It must only be with those of us storing in the cloud and not using the physical storage. After a few hours myself this morning with the techs, I am not anxious to go through the whole "unplug..." issue with them one more time.
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pittiemamala
Visitor
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9 Messages
7 months ago
Same here in Phoenixville. I spent hours on chat last night then again this morning. I did all the normal things plus re syncing but nothing works. Has anyone gotten an answer?
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user_tbub2a
4 Messages
7 months ago
I just went to my Guide and selected a "cancelled" recording. I then recorded it and it then showed as recording in the Guide.
When I then went to scheduled recordings, the screen was repopulated. Anyone else have their deleted scheduled recordings repopulate?
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user_271dd3
Visitor
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3 Messages
7 months ago
Same issue here in Limerick, started yesterday (Thursday 08 Feb). Our kids, who live directly behind us, do not seem to have this problem. Xfinity elevated support did confirm this is an issue on there end and they are working to fix it, I guess we just need to wait. But we all should demand at least a partial discount on this month's bill for this insanity!
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pittiemamala
Visitor
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9 Messages
7 months ago
Mine just went back on, anyone else?
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user_271dd3
Visitor
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3 Messages
7 months ago
Yup, mine here is Limerick is back...the "Scheduled" items are all back and the "conflict" errors are gone, but I don't have yesterday's recordings (all those prior to yesterday are there). For what it's worth, my initial call to support was at 9:01 PM EST yesterday and when I called for an update this morning, I was told to give it the whole 24 hrs they quoted. My stuff came back at 8:49 PM EDT tonight, so yea, they take all but the whole 24 hrs. But at least I'm back up, at least for now...
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user_gcfsbg
1 Message
7 months ago
8:00 am Saturday. Problem seems to have been resolved. Techie had me unplug the DVR overnight. All missing scheduled recordings are back.
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bpgolf
Regular Visitor
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9 Messages
7 months ago
So I thought they were punishing me the OP because mine weren't back yet as others are reporting problem solved. I rebooted and did a system refresh and still nothing.
I had to do what @user_tbub2a did which was go into the guide to a cancelled recorded show, select it and hit record. At that point, all scheduled recordings are now showing up. I'm assuming if you just record any show the same result will happen.
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