Requirement to update TV DVR box (X1)

I realize there are many posts here about the requirements of Xfinity to trade in DVR/cable boxes or suffer the loss of On Demand and SVOD as soon as May 31. I see there is an option on my account to update at no cost to me. My issue is our plasma tv is older and not HDMI compatible. How can I guarantee I'll get a non-hdmi box? What is non-hdmi - "RCA" or "coaxial" cables? I am technologically challenged and have no idea what the correct terms are. Can anyone help me?

Responses

BIslander

Problem Solver

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453 Messages

2 years ago

Without HDMI, you need to use component video to get an HD picture. Component is the three colored (red, green, blue) connectors. Unfortunately, as far as I know, Xfinity doesn't have any boxes with component video these days. That leaves two choices. Use composite video for an SD signal. Or, get an adapter that converts HDMI out of the Comcast box to component for the TV. Either way, you will also need to feed audio to the TV separately, which you must already be doing. Gets complicated, especially for the technically challenged.

While plasmas are great TVs, it may make the most sense to get a more modern set with HDMI.

(edited)

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CCTimothyA

Problem Solver

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785 Messages

2 years ago

@TMG211 Thank you for reaching out and bringing this to our attention. Our main boxes do have the option of HDMI, Component, RCA, and Coaxial. If this is for a secondary box they are normally HDMI only.

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BIslander

Problem Solver

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453 Messages

@XfinityTimothyA What do you mean by "main boxes"? My XG1v4 boxes do not have component connectors. The online pictures of the other XG1 DVRs all show HDMI and composite, but no component. Some of the older non-DVR XG2s appear to have component outputs, but @tmg2112 seems to be asking about trading in a DVR

2 years ago

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TMG211

Contributor

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54 Messages

@BIslander that’s correct, my current X1 works (mostly) with our system but I can’t access all apps, just a few. Comcast is requiring me to trade in for a a new main box. I went to a “store” and they were basically no help. Their suggestion was to buy a newer tv since I could get one for $500. I’m happy to do that if Comcast is paying!! I find it hard to believe there are no other Comcast customers with the same issue as me.

2 years ago

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TMG211

Contributor

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54 Messages

@XfinityTimothyA Can you give me sound advice on how to obtain a new X1 DVR that does not require HDMI capability?

2 years ago

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XfinityJeniece

Official Employee

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2.7K Messages

Thanks for reaching back out. All of our new DVR boxes would require either HDMI or composite cables in order to connect to your TV. The composite cables will not support HD channels or content. Do you know if your current TV has composite connectors? It would be a red, white, and yellow connector.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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TMG211

Contributor

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54 Messages

@XfinityJeniece Hi, thank you for your response, I didn't realize there was one until today (June 8). YES, my TV has composite connectors (red/white/yellow connectors). Thank for describing what the connections are, I didn't know it was called composite. So do you think there is a possibility of obtaining a new box with these connections? And if so, how do I guarantee I receive such a box? Thank you!

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2 years ago

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U

user_22cfd5

Visitor

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1 Message

2 years ago

I just received new cable boxes- xiD-p (Pace- PXD01ANI) AND XG2v2-p (Pace PX022ANM). I have no idea what these boxes are supposed to replace or how they are different from each other. Is one a replacement for my DVR. Any information would be greatly appreciated.

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XfinityArmand

Official Employee

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2K Messages

Hi there @user_22cfd5! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are glad to hear from you and want to help out in any way that we can today. No worries! You have reached out to the right team, and we are going to get things squared away for you. Please feel free to shoot us a private message so that we can get started on this for you.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

TMG211

Contributor

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54 Messages

@XfinityArmand I am the original poster and haven't gotten an answer to my original dilemma. Not sure why another forum user added their own question onto mine and got a response.

2 years ago

0

X1

TMG211

Requirement to update TV DVR box (X1)

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