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Visitor

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3 Messages

Sunday, November 28th, 2021 7:41 PM

Closed

Re-pare Yamaha Sound Bar

Unable to re-pare Yamaha YAS-207 sound-bar with XR11 remote using onscreen directions.  Paring Code 32458, but no way to enter it.  On-screen paring offers only 2- code choices, neither work?? 

Expert

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31K Messages

3 years ago

Not Announcement related; moved to Customer Service.

Official Employee

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1.4K Messages

3 years ago

Thank you for taking the time to reach out and being part of the Xfinity family. What happens when you put in one of the codes? 

Visitor

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3 Messages

@XfinityAntoine 

Unable to enter code.  No on-screen instructions or way to access same.

Problem Solver

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735 Messages

@user_0ba232

Thank you for letting us know. Without being able to enter the code, it can make this harder for sure. Instead, can you try to activate and program the remote by using your Xfintiy MyAccount app? Here are the steps to do it, and I have included a link that will help you find codes for specific devices in case that helps as well. Just pick the remote you have, then select “Audio/Other” to find your sound-bar.

Tap the TV icon, pick your TV Box, and then pick Setup a remote.

Swipe to find the remote control model you need to program, and tap Continue.

Pick TV or Audio/Other, and follow the programming instructions.

https://comca.st/3cYDEL4

 

Please let us know if that helps or if you have any trouble along the way.

I no longer work for Comcast. 

Visitor

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3 Messages

Thank you!  My error was in leaving the TV ON while trying to program the Sound Bar.  With the TV off, programing the Sound Bar with the code worked.  Thank you again!

Problem Solver

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735 Messages

@user_0ba232

That is great to hear this worked! Thank you for sharing that here so anyone else having this issue can see how you fixed it. I am glad to hear that you could successfully connect the sound bar and everything is working well for you 😊.

I will go ahead and close this thread since this concern has been resolved. However, if you need assistance down the road, please go ahead and create a new post and our Forums community will be happy to assist! Take care and have a wonderful holiday season!

I no longer work for Comcast. 

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