Visitor
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2 Messages
Remote and cable box slow
We just got a new X one cable box the other day at the Xfinity store when we upgraded our account we have noticed that the remote is very slow in sending commands to the box and the box is very slow in responding to commands to change channels which makes things really really slow since they are both not functioning normally we have a top Internet package so there should not be a speed issue and we also have the X5 gateway which is also working just fine.
CCEthan
Official Employee
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1.4K Messages
4 years ago
Hi! I appreciate you letting us know about your box issue. It definitely shouldn't act like that and we can check everything out and see what the best step is. Did you receive a new coaxial cable that you put in?
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user_b9c221
Visitor
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7 Messages
4 years ago
I have very similar problems, very slow to respond. 1) From when you press a command on the remote until the box gets the command. 2) The box responding to the commands, like change a channel.
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user_f4fa4a
Visitor
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2 Messages
4 years ago
Our remote is slow as well. Tried everything. This is not the first time it’s happened and we’ve called Comcast. Completely unresponsive.
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