Contributor
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80 Messages
Reminders not working
Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear
Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
TigerJr
Contributor
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103 Messages
5 years ago
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Fred46
Contributor
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35 Messages
5 years ago
I just wanted to add my name to the list of those having problems with reminders. I look forward to the solution. Thanks
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@Fred46 got it - when this gets fixed (likely a software or firmware issue on our end) the correction will get pushed to all X1 boxes and customers . I have asked the product and engineering team to keep me updated on their investigation and solution timing.
Thanks all for your continued patience and thanks for raising this issue here.
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Bhs1
Regular Visitor
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5 Messages
5 years ago
Other complaints/suggestions: whose idea was it to display the reminder in the middle of the screen instead of discreetly maybe at the bottom corner like the older non x1 DVRs. Also the reminders in the non x1 boxes remained active until the end of the program. These are deleted immediately from the list. So if you accidentally dismiss it you can't remember what it was and you can't get back to it. Is Comcast aware of these problems? How do we get them fixed?
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mike8020
Contributor
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16 Messages
5 years ago
Thank you for your help!
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Jefalaska
New Poster
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1 Message
5 years ago
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@Jefalaska Apologies and thanks for your patience. We have the right teams involved who are aware of this and who are working on this issue.
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CCTeds
Gold Problem Solver
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18.9K Messages
5 years ago
@Bhs1 Apologies and thanks for your patience. We have the right teams involved who are aware of this and who are working on this issue.
I've also shared your feedback directly with te product and engineering teams. Thanks for taking the time to post that.
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reb177
Frequent Visitor
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5 Messages
5 years ago
@ComcastTeds
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denm43
Contributor
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47 Messages
5 years ago
I'm glad that the problem is not only mine. The same thing occurred a couple of years ago. Some reminders work and some do not. It took them weeks to have it fixed.
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basp
Regular Visitor
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6 Messages
5 years ago
Same here. Can only set recordings.
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ABPa
New Poster
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3 Messages
5 years ago
Mine stopped working a week ago. I went through online diagnostics reset all the reminders again and they are still not working.
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ABPa
New Poster
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3 Messages
5 years ago
did this and it still doesnt work
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ABPa
New Poster
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3 Messages
5 years ago
all of them are not working but i have abc national news reminder (6:00 pm est). channel 804 in my area
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A-Mayflowers
New Poster
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2 Messages
5 years ago
Some of mine are not working, I.e., Jeapordy
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