hifi459's profile

Contributor

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80 Messages

Thu, Apr 9, 2020 12:00 PM

Reminders not working

Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear 

Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?

Responses

Regular Visitor

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4 Messages

1 y ago

FIXED!!!! Started getting reminders for all my shows today! Yay!! Thank you!!!!

New Poster

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1 Message

1 y ago

This is how I fixed my "no show" reminders. I had had 3 xfinity updates and 1 system update but nothing worked. I started to set a reminder and noticed that the "display" said "All TVS". I changed it to "This tv" and then hit confirm again. After doing this the reminders worked. The only problem was that you have to change the display on every reminder. It is set up to say "all TVs" and I can't find a way to change it, but it's better than nothing. Hope this helps.
TigerJr

Contributor

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47 Messages

1 y ago

Xfinity Bandwidth issue was the true issue with reminders not working has been addressed and we are all noticing our reminders are working again.

New Poster

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4 Messages

1 y ago

Thought this was fixed. Worked couple of days and gone again. Employees don’t have any idea how to fix when you call. Only reboot system again. This doesn’t fix it.
CCTeds

Gold Problem Solver

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18.9K Messages

1 y ago

@funbugin  Apologies - as mentioned last week  - 

 

We started rolling out the update about 2 weeks ago and are looking to finish next week so some areas are likely feeling the improved performance already.

 

We’ll be monitoring our networks to make sure everything continues to roll out smoothly.

 

Thanks again for your patience and persistence.

 

As per the above, should be finished for all areas this week. 

New Poster

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4 Messages

1 y ago

Thanks. My point was they began to work for a few days and disappeared again. We appreciate your work!

Regular Visitor

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11 Messages

1 y ago

They worked for a few days, but now are not working again. Looks like you didn't fix it right.
CCTeds

Gold Problem Solver

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18.9K Messages

1 y ago

Checking on this now. I will let you know what I hear back. Thanks for letting me know.  

CCTeds

Gold Problem Solver

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18.9K Messages

1 y ago

Checking on this now. I will let you know what I hear back. Thanks for letting me know.

Regular Visitor

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3 Messages

1 y ago

Thankfully they seem to be working however I have 2 complaints. Shouldn't the pop-up reminder display the CHANNEL it is airing on? Also, shouldn't the remain on the list until the end of the program? It would also be helpful if the popped up on the bottom of the screen instead of obscuring what you are currently watching.

Frequent Visitor

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7 Messages

1 y ago

Sorry to say, reminders are hit and miss after abt 3 weeks of working fairly consistently.

Regular Visitor

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6 Messages

1 y ago

Program reminders are now hit or miss.  Worked for about the last 3 weeks.  They are single reminders, not series reminders.  Tvs frequently go to black screen.  Today it went to snow.  And I swear they'll just shut down.  Everything is slower: using last watched, checking the guide.  It just takes a bit to catch up to what I want to do.  I go from being creeped out to rather aggravated.

CCTeds

Gold Problem Solver

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18.9K Messages

1 y ago

@basp 


Generally, the Reminders issue that was brought up in this thread has been resolved on our end. 

 

From our Reminders team  below: 

 

We’ve completed our architecture update for reminders and also did a review of our general reminder health - our systems seem healthy overall. 

 

If others have  some specific examples for reminders that aren’t showing, we can do some additional research. 

 

Example - Reminder for Situation Room on Tuesday 5/26 didn’t go off.

 

If we can pinpoint some cases we can dig a deeper dive to see what went wrong with those specifically.

 

Thanks for your patience. 

CCTeds

Gold Problem Solver

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18.9K Messages

1 y ago

@Southside50 


Generally, the Reminders issue that was brought up in this thread has been resolved on our end. 

 

From our Reminders team  below: 

 

We’ve completed our architecture update for reminders and also did a review of our general reminder health - our systems seem healthy overall. 

 

If others have  some specific examples for reminders that aren’t showing, we can do some additional research. 

 

Example - Reminder for Situation Room on Tuesday 5/26 didn’t go off.

 

If we can pinpoint some cases we can dig a deeper dive to see what went wrong with those specifically.

 

Thanks for your patience. 

New Poster

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3 Messages

3 m ago

Comcast won't let me set up reminders. I go into the bell click to remind and nothing happens. It doesn't turn off or set it up.

jav6joev

Gold Problem Solver

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2.2K Messages

@dse1947  What 'reminders' are you talking about?  @Again responded to your post in Welcome to the new Xfinity Forum | Xfinity Community Forum to reminders/notifications in this Forum.

(edited)

EG

Expert

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89K Messages

@dse1947

Please create a new topic of your own here on this board detailing your issue. Thanks.  Year old dead thread now being closed. 

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