Reminders not working

@Miacolotr19079 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

Our engineering team is aware of and is working on this issue with Reminders.

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

A customer with a large amount of reminders is much more likely to experience random drops because of it.

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

@Kp1965 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

Our engineering team is aware of and is working on this issue with Reminders.

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

A customer with a large amount of reminders is much more likely to experience random drops because of it.

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

@Flapenguin 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

Our engineering team is aware of and is working on this issue with Reminders.

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

A customer with a large amount of reminders is much more likely to experience random drops because of it.

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

@ABPa 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

Our engineering team is aware of and is working on this issue with Reminders.

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

A customer with a large amount of reminders is much more likely to experience random drops because of it.

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

@MrMikeinSac1 

Apologies for this issue and experience.  Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

Our engineering team is aware of and is working on this issue with Reminders.

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

A customer with a large amount of reminders is much more likely to experience random drops because of it.

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

They are on it. See post marked best answer or 1 down below your post👇👇

@nob58 

Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

Our engineering team is aware of and is working on this issue with Reminders.

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

A customer with a large amount of reminders is much more likely to experience random drops because of it.

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

@MichaelCahn 

Apologies for this issue and experience. Thanks also for your continued patience. I wanted to share a bit of an update and some background below:

Our engineering team is aware of and is working on this issue with Reminders.

High level, the identified problem is essentially that our architecture is currently no longer optimized for the amount of reminders that are being added (we’ve seen a large increase in reminders over the years). As a result, a handful of reminders are being dropped.

A customer with a large amount of reminders is much more likely to experience random drops because of it.

Our team is currently working on updating our infrastructure to better optimize against the large load and are looking at around a month out before the changes will be deployed.

The team had this prioritized earlier, but unfortunately, because of COVID, the timeline had been pushed to accommodate more pressing issues.

I have only one(1) reminder and it stopped working a couple of weeks ago !

I am having a hard time rationalizing paying my almost $200 bill again this month, when something as basic as "program reminder" isn't working.  I'm a long time customer and have never missed a payment, even when channels are removed, and there's frequent program interruption.  For the last week in March and now the entire month of April, this hasn't been working.  Why should I be expected to pay the full amount, when I'm not receiving the full product?  I rarely contact Comcast for help, I just live with the problems.  A call w/an agent today got me one set program to work.  Now, it's not working again.