Recording on DVR are skipping

I’m a little late to this issue. I’m wonder what the issue is with me not being able to playback DVR shows. I’m automatically being transferred to ON DEMAND. I pay a lot for cable including all the perks. What’s the current status of fixing this issue. 

my TV shows are not being recorded on my DVR, they are being switched to On Demand viewing. This has been happening for a few days.  Will this be corrected?

In Florida our DVr is going to CBS Streaming or History streaming for recent episodes.  What is going on? Anyone please? Thanks.

Is anybody else's DVR recording programs that are there but won't play? I have multiple recordings that this is happening with. It redirects me to the OnDemand version of the show. The skeptic in me thinks this is a way of making me sit through commercials.

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@Brocktoon wrote:

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@TerriB wrote:

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Ok so now I am totally confused. Another member (gypsyjoey) posted that the ones on the cloud would be loaded to a new box.  I hope one of the Comcast reps can clear this up for me (us).  If they stay on the cloud then I can't access them on my tv via the DVR and I sure am NOT going to watch programs on my tablet, computer or god forbid the  phone...NO WAY. We know that someday we will need a new box BUT!!!    We have 50% full on the hard drive all the time and live in fear of losing them if the box takes a dirt nap.

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In the X1's Xfinity > Settings menu there should be an option for 'sync DVR'.  I'm not 100% on this, but I think if you get a new X1 box and run a sync it should check your cloud saves and add them back to your recordings list as cloud viewable versions (NOT fully loaded versions back onto your hardrive though)

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during the overnight reboot the scheduler server tells the DVR(s) what to record. when you add a new DVR during the day the sync DVR function tells that DVR what to program until the next reboot.

Now when you call there is a message addressing the DVR playback issues.  They just say they are working on it.  

We have had two days of outages in my area. No TV was lost, but it seems to impact DVR service. During the outage alert my DVR would only record programs to the cloud on the box. So when I play them back it is streaming them from the cloud. 

Why would an outage cause programs not to record locally? 

What areas are affected? I’m have no trouble in central PA. Is it this issue you’re talking about or my hardware causing the problem?

Sorry. I meant I’m having  the same trouble in central PA. 

Cannot playback DVR recordings from box, but can play recordings by streaming through xfinity.com. I have restarted the box and still no ability to play back recordings. 

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@TerriB wrote:

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@Rustyben wrote:

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@Jesse13 wrote:
Ok. So why is there now (coincidentally?) a cloud icon next to where it says ‘DVR’, when you pause it?

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any time a recording is not available on the home set top box(es) the set top box will use the cloud DVR copy. the little white cloud icon tells you that the version you are watching is from the cloud DVR.

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Where is the little cloud icon? I never use the Cloud on purpose so never thought to look to see if my frozen/skipping recordings were coming from Cloud recordings and not my DVR. Thanks

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Press your down arrow on the remote after the recording starts and the title bar disappears.  You will see a little cloud icon next to the word DVR.