About Brocktoon

So I recorded the season premier of Krypton on Syfy last night.  As I was watching other programs I saw the recording light come on, and checking the menu after recording I could see the physical recording on my Arris XG1V3 DVR box.   Woke up this morning and noticed there was no '% full' lisitng under my recording menu.  It just listed 1 recording without % used info.  I then noticed that my Krypton episode had become a cloud recording as when I watched it had the cloud symbol showing in the corner.  Inferior picture quality and only 2.0 sound.  I did a quick dummy recording this morning and noticed while it recorded to my DVR, the %full info was no longer showing.  It still only shows the # of programs recorded without the showing the space used.   I rebooted the box and % used info came back.  I cleared all the recorded shows and will try some additional recording tests today.   There seems to be a lot of X1 platform outages/issues recently and I even got service credit due to a major X1 platform issue a couple weeks back.  My equipment and signal levels are fine and everything appears to be working OK except for the X1 interface and how it's been handling DVR recordings.   Is there a point where Comcast will make it known that they're messing around with the X1 platform and the DVR recording as they're trying to switch everyone over to cloud recording?  I've had a bunch of X1 platform service issues over the past few months along with plenty of other folks.  Custoer service appears to be oblivious and only want to swap equipment.   Is there another X1 platform issue in my area again?  The last few times this happened Comcast wanted to swap my equipment or send a tech only to admit later that there were issues with the X1 platform ... View more

I guess this is my 'hitting my limit' or 'wits end' post ... but I really think I may need some Comcast engineering support with an ongoing node / upstream noise issue I've been dealing with for a couple months.   Background: I'm outside Philly, and back in mid-January after some record cold temps and high winds I started running into connection issues.  This wasn't my 1st time seeing these issues over the years, and I suspected upstream noise problems.  Modem and X1 singals looked fine, but I was getting intermittent bouts of packet loss and T3 errors on my modem.  After muliple tech visits, calls to Tier 2 support and getting through to local supervisors they confirmed upstream noise issues on my node and said there was a lot of noise in my nieghborhood.   I had multiple tech visits confirming the noise in my area and a local supervisor even sent an outside and inside tech to confirm everything at my house was noise free and my equipment was OK.   Atfer cleaning up the noise over a few weeks in my area, my problems cleared and everything was great by the end of February ... or so I thought.   NOW: Around 3/15 - 3/16 we had very high winds and some storms come through.  All the lines in my area are above ground.  Around that time I noticed my problems had retuned.  Equipment wise I have an Arris XG1v3 box and an Arris SB6183 modem hardwired via an ASUS AC1750 router.  I would start to notice the guide and menus lag, freeze, or miss inputs on my X1 box.  On my internet I would get webpages freezing and skype call were cutting out.  Speed tests would have the upload jump all over the place.  My modem signal looked fine while the issues were occuring, and I know how to check the DOCSIS levels on my X1 box, and they were fine as well. Of coruse my modem logs were clean EXCEPT for T3 errors that will update frequently when issues are occuring.  If I run ping tests to google, gmail, my 1st comcast hop etc. I also see sporatic burts of frequent pack loss. On 3/16 while I was suffering a bout of these issues I called Comcast and struggled to finally get through to TIER 2 support.  They confirmed that while all my singals initially looked to be in the 'green' they continued to update my signal checks and could watch my upstream noise or singal quality jump from 32 down to 25 and then back into the green.  The tech ran packet checks and saw them jumping from great down to 13-18% packet loss.  Basically the tech confirmed there was upstream problems and said a tech had to visit. On 3/17 yet another tech visited my hoouse and confirmed like all the others that was nothing wrong with my house or equipment.  Later that day when the issues returned I pushed through to Tier 2 support who ran a 'proximity check' and showed 'line errors' on my street pointing to the ongoing signal issues and said my upstream noise was boucing between 25 and 28. I've had a few days in a row where I won't have any issues and will not see a single T3 error in my logs.  But then for several days in a row it will run into the intermittent packet loss and T3s again. Over the past weeks the Xfinity Status map is always showing outages popping up daily in and around my area.  Yesterday on 3/25 almost my entire area was experiencing outages, and when they were cleared, the T3 / packet loss had stopped for the rest of the day ... only for it to return sometime overnight as I was already seeing T3 errors this morning after I noticed my X1 box menu was slow to respond.  When I called into tech support yesterday they noticed everything was in the green, but my upstream noise was 28.  I though 28 was low, but they said that value was OK?   The local techs I've worked with have been very good and a local supervisor I reached out to was going to look into the situation, but I don't know if I'm getting anywhere?  Being an intermittent issue I'm not sure if things are being monitored when the problems are occuring.   Is there any way I can get Comcast engineering the help with this issue?  This is well beyond the swap equipment and reboot the modem.  As I mentioned I've had multiple tech visits over the past couple months and the techs have seen the usptream quality or line issue when my problems are occuring.  Just for the heck of it, here were my singals this morning when I was running into problems again:   Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 1 489000000 Hz 7.3 dBmV 41.9 dB 0 0 2 Locked QAM256 2 495000000 Hz 7.3 dBmV 42.0 dB 0 0 3 Locked QAM256 10 555000000 Hz 6.4 dBmV 41.8 dB 0 0 4 Locked QAM256 11 561000000 Hz 5.9 dBmV 41.6 dB 0 0 5 Locked QAM256 16 591000000 Hz 5.5 dBmV 41.4 dB 0 0 6 Locked QAM256 17 597000000 Hz 5.8 dBmV 41.9 dB 0 0 7 Locked QAM256 18 603000000 Hz 5.8 dBmV 41.9 dB 0 0 8 Locked QAM256 20 615000000 Hz 5.4 dBmV 41.6 dB 0 0 9 Locked QAM256 21 621000000 Hz 5.4 dBmV 41.6 dB 0 0 10 Locked QAM256 22 627000000 Hz 5.3 dBmV 41.6 dB 0 0 11 Locked QAM256 23 633000000 Hz 4.8 dBmV 40.9 dB 0 0 12 Locked QAM256 24 639000000 Hz 4.8 dBmV 40.9 dB 0 0 13 Locked QAM256 27 651000000 Hz 4.9 dBmV 41.1 dB 0 0 14 Locked QAM256 28 657000000 Hz 4.4 dBmV 40.8 dB 0 0 15 Locked QAM256 29 663000000 Hz 4.4 dBmV 40.8 dB 0 0 16 Locked QAM256 30 669000000 Hz 4.9 dBmV 41.2 dB 0 0   Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 7 5120 Ksym/sec 23700000 Hz 41.0 dBmV 2 Locked ATDMA 5 5120 Ksym/sec 36500000 Hz 42.8 dBmV 3 Locked ATDMA 6 5120 Ksym/sec 30100000 Hz 42.3 dBmV 4 Locked ATDMA 8 5120 Ksym/sec 17300000 Hz 40.3 dBmV   Everything is in spec.  The only thing I have in my modem log is: No Ranging Response received - T3 time-out And that will update ~ every 5 to 20 minutes along with frequent packet loss when the problems are occuring   This isn't my 1st rodeo dealing with these noise issues, but this may be the worst imterminnet issue I've dealt with in years.  Can anybody from Comcast help with figuring out what's going on in my nieghborhood or node?   Also, the last few times I've called to get my uSNR when the pack loss was occuring, they were reporting values of ~ 27-28 and saying that's in the 'green'?  I thought those values are low?  When the problems aren't occuring they've reported values ~ 31-24     ... 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