Recording on DVR are skipping

My live tv is fine. Dvr recorded programs are freezing & skipping.  Checked all connections. I wish Comcast would send a message about what's going on. Comcast online chat sent a reset signal to box - non relavent solution.

Relieved to read that others are having the irratic behavoir with recordings.  Freezing going in and out and backing up a bit and then surging forward.  Had it happen yesterday to The View and BB from Wed.   I suffered thru BB but gave up on The View and was getting ready to watch it today On Demand and  suffer thru the commercials. Then this morning my remote stopped working completely all of a sudden. Changed batteries and that was not the problem. I had to unplug the box as I could not restart from the remote. It worked after that and I went back and resumed The View and it was not freezing/skipping,etc  Maybe they did do something last night to fix it. 

What I need an education on is what am I really watching on my DVR on my TV.....the hard drive recordings OR the Cloud?  My head has hurt over the Cloud for years and to my knowledge I don't access anything that way OR DO I? 

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@Rustyben wrote:

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@Jesse13 wrote:
Ok. So why is there now (coincidentally?) a cloud icon next to where it says ‘DVR’, when you pause it?

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any time a recording is not available on the home set top box(es) the set top box will use the cloud DVR copy. the little white cloud icon tells you that the version you are watching is from the cloud DVR.

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Where is the little cloud icon? I never use the Cloud on purpose so never thought to look to see if my frozen/skipping recordings were coming from Cloud recordings and not my DVR. Thanks

recorded shows are freezinf and wont allow playback - a reset was done to service / no help

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@Rustyben wrote:

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@Kim03 wrote:

Same here in California!  How do we fix it?  I don’t want this stupid cloud!  I just upgraded to a 4K box. It Is terrible!  I pay way too much per month for this.  It’s a box we’ve only had for 2 days. 

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it appears to be a regional or national outage (no word from Comcast that i've seen so far). the 4k DVR does normally record on its own hard drive in the home. my Chicago PD from last night is playing now with 'cloud DVR' showing in the screen. did your cloud copy of the recording play fine? (cloud seems to have only 2.0 stereo but quality of video is same since it is the same stream from the network).

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I don't have the new box but had the freezing/skipping issue so whatever was wrong must have affected all boxes?

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@GypsyJoey wrote:
When you first start/play your recording under the title and status bar it’ll say DVR, once the program starts and then you press pause in that same location it’ll say ☁️ DVR, that’s how you know it’s ☁️ cloud. It records to the ☁️ cloud automatically along with recording to the DVR hard drive. In previous posts someone has posted the reason why Comcast does this. So that you can view programs you recorded from the Xfinity Stream App when not home. Or if you have a DVR box become defective and swap it out, you won’t lose the last 60 so hours of recordings, because they’re in the ☁️ cloud, a new dvr would then populate with those recordings. You can’t change the cloud feature. As best as I can figure whatever caused the recording/dvr/cloud issue has affected people nationwide that have the X1 platform. For those recordings that are affected, if there is an OnDemand version of the recording the box will play that for you. However, if you wait until your service is fixed then you’ll be able to watch the recording from your DVR HardDrive like before this problem started. I know this because last night around 11pm my X1 DVR service started working for me again like before. I haven’t yet tired it today, but had no issues from 11pm EST thru 3am EST.

***Not A Comcast/Xfinity Employee, I’m Just a concerned Customer trying to give some insight. ***

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You are very very helpful!  Very good explanation for me. I was not aware that swapping a box would allow us to still have 60 hrs 'retrieved' from the cloud and populated onto the hard drive in the new box. We record so much and have fear that our box will take a dirt nap and all will be lost as this has happened once before but there was no cloud then.

We have become so spoiled by being able to zoom thru commercials that we try not to watch anything  recorded on network  using On Demand since you can't FF unless using the Page up function which is a royal pain ...30 sec skip is not long enough and 5 minutes is too long....lol

I think we are all good to go now after the skipping/freezing,etc.   I am in Northern Va

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@turtle93 wrote:
It is my understanding that if you get a new box, you have access to your last 60 hours of recordings in the cloud, but those recordings are not copied to your new box, you just have access to them in the cloud.

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Ok so now I am totally confused. Another member (gypsyjoey) posted that the ones on the cloud would be loaded to a new box.  I hope one of the Comcast reps can clear this up for me (us).  If they stay on the cloud then I can't access them on my tv via the DVR and I sure am NOT going to watch programs on my tablet, computer or god forbid the  phone...NO WAY. We know that someday we will need a new box BUT!!!    We have 50% full on the hard drive all the time and live in fear of losing them if the box takes a dirt nap.

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@TerriB wrote:

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Ok so now I am totally confused. Another member (gypsyjoey) posted that the ones on the cloud would be loaded to a new box.  I hope one of the Comcast reps can clear this up for me (us).  If they stay on the cloud then I can't access them on my tv via the DVR and I sure am NOT going to watch programs on my tablet, computer or god forbid the  phone...NO WAY. We know that someday we will need a new box BUT!!!    We have 50% full on the hard drive all the time and live in fear of losing them if the box takes a dirt nap.

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In the X1's Xfinity > Settings menu there should be an option for 'sync DVR'.  I'm not 100% on this, but I think if you get a new X1 box and run a sync it should check your cloud saves and add them back to your recordings list as cloud viewable versions (NOT fully loaded versions back onto your hardrive though)

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@Brocktoon wrote:

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@TerriB wrote:

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Ok so now I am totally confused. Another member (gypsyjoey) posted that the ones on the cloud would be loaded to a new box.  I hope one of the Comcast reps can clear this up for me (us).  If they stay on the cloud then I can't access them on my tv via the DVR and I sure am NOT going to watch programs on my tablet, computer or god forbid the  phone...NO WAY. We know that someday we will need a new box BUT!!!    We have 50% full on the hard drive all the time and live in fear of losing them if the box takes a dirt nap.

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In the X1's Xfinity > Settings menu there should be an option for 'sync DVR'.  I'm not 100% on this, but I think if you get a new X1 box and run a sync it should check your cloud saves and add them back to your recordings list as cloud viewable versions (NOT fully loaded versions back onto your hardrive though)

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I use the Sync DVR when programs refuse to be deleted so thanks for the hint.   If it does as you think it does thats good for those who use devices to access the cloud but those of us who watch recordings on TV only are still in trouble if they get a new box. Wonder why they can't load full versions from cloud to the hard drive. Doesn't seem like cyber rocket science to me.

What area are you speaking of.  I live in the Denver metro area and this has been happening for a month