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Jmcc916
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4 Messages

Tuesday, April 7th, 2020 4:00 PM

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Re: remote doesn't turn off/on TV

Hello, 

 

I have the same issue. I'm able to program the XR15 remote to my LG TV with no problem. It will turn on and off and control the volume. Then, I program the remote to my Sony soundbar. It programs to thee soundbar with no problems. However, once I program the remote to thee soundbar, it will no longer work to turn the TV on or off. 

 

The weird thing is that the remote will still let me choose different inputs on the TV when I press the "TV Input" button. That makes me think that it is programmed to the TV and is able to partially control it. But, for some reason it will not turn the TV on or off after I program it to the soundbar. 

 

Any help is appreciated. Thanks!

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3 years ago

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Jur4551c

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1 Message

4 years ago

Did you ever figure this out? I'm having the same issue with my TCL tv and vizio sound bar. The exact same issue.

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XfinityRay

Official Employee

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2.2K Messages

Hello, @Jcc916 and @Jur4551c. Thank you for letting us know about the issues you are experiencing with the power button after pairing the sound systems. I agree this is very strange to see happen! One thing that comes to mind is once the sound is paired (pairing process fully completed) if you go back through the pairing process and set up the TV pairing again but this time tell it to skip the sound pairing if that would fix this. The sound pairing may stay from the first time you set it up but refresh the TV portion of the pairing.

 

If you still need assistance to get it working please feel free to send us a private message with your first and last name. To send our team a private message, make sure you are signed into the forums then click the chat icon at the top right of the screen (it looks like a notepad). Type or choose the handle "Xfinity Support".

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

machschnell4

Visitor

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3 Messages

I'm having the exact same issue as well with a Samsung TV and Vizio soundbar and a brand new Xfinity box required to do Disney+.  The remote works fine to turn on and off the TV power until it's paired with the soundbar.  At that point the remote can control the volume, but the power button on the remote then turns the soundbar on/off and not the TV.  Everything worked fine on the previous Xfinity box.  I did try to do what Rayana indicated and it did not work.

4 years ago

0

Jtwood12

Visitor

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1 Message

I have same exact issue as well, the remote will not control the audio receiver if I skip that step after the tv pairing and if pairing the receiver after the tv it will no longer shut the TV off/on.

It has to be a software glitch if it seems to happen on various models. 

4 years ago

0

LCATL

New Poster

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4 Messages

@machschnell4 

I have the same set up & mine has worked for years. Remote stopped working and when trying to reset it I had the exact same problem. Was able to fix it using different codes. What worked for me was pairing remote to tv then skipping the pair audio section, then after remote was paired to tv only, hit set up button & enter code 32454 for Visio sound bar and it works now. Hope this helps you.

3 years ago

TheDenverFan

Visitor

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1 Message

Fantastic @machschnell4 - this solution worked for me with my new DVR box, my Samsung TV and my Vizio sound bar and some older XR11 remotes. Thank you so much for taking the time to post your solution!

3 years ago

Amri

Visitor

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1 Message

4 years ago

Same issue with Sony TV and Bose sound bar when pairing my older XR11 remote.  However it works with my newer remote.

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user_1d3faf

Visitor

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1 Message

3 years ago

@ComcastRayana I'm having the same issue with a Samsung TV and a Pioneer receiver. Your solution did not work (volume control stops working on the receiver and defaults back to controlling the TV sound). I am unable to private message you because there is no notepad icon.

2

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dcfox

Contributor

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387 Messages

It is at the top right of this page, beside the bell and profile symbol.

3 years ago

0

XfinityAirelle

Official Employee

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2.1K Messages

Are you signed in? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_07944a

Visitor

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4 Messages

3 years ago

My Xfinity box failed yesterday and had it replaced today. With the old box/remote and the same TV and Soundbar it worked fine controlling both other devices perfectly. Now with the new box/remote I'm having the same issue as stated here using the same TV and Soundbar that worked fine before, so Xfinity guys its definitely a bug introduced by new hardware/software.

A little further information to what has been provided above, after pairing both TV and Soundbar, the TV power button on the Xfinity remote no longer turns the TV on or off, but turns the Soundbar on and off. The All power button does the same thing only turning the Sounbar on and off.

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user_07944a

Visitor

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4 Messages

3 years ago

Well I just solved this for my case anyway. I have a new LG TV and an old Bose Soundbar. Using the primary codes for both of these devices or going through the on screen menu which does the same thing, one overrides the other as described. So I used the primary code for the LG TV and then tried paring the Bose using alternate codes. At the 5th alternate code, voila, it works as expected. Note that I was not using the on screen menu system, but using the setup button on the XR11 remote to manually enter codes. This is the link for figuring out the manual codes for remotes and devices: https://www.xfinity.com/support/remotes/

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user_b0c38b

Visitor

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1 Message

3 years ago

I own a Samsung. I'm having problems turning off my Samsung soundbar which is directly connected to my Samsung TV. I've tried the pairing up and skipping method Xfinity offers but I get the same results. Can you help?

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