Random recordings on DVR

@user_1054et33 I can see how that would be frustrating, especially if it's not content you are wanting to watch. I would be happy to take a closer look into your recordings, and see if we can get to the bottom of what's going on today. Can you please Direct Message your name and service address to begin?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Was this ever resolved? It’s happening to me too

Hello, @user_d5e9c7. Let's figure out what's causing the random recordings. Does anyone use your stream login or a login associated with the account? Does it show the option to delete the recording schedule or is it only set for specific shows/episodes? 

No one is recording these shows from my family. No one that I am aware of has access to my stream acct. Yes I can delete them. New shows do pop up with recording periodically that we didn’t record. I have read on another thread people are missing multiple recordings on their boxes. Any chance these two threads are related?

@user_1054et33, thank you for your response and sharing your experience with us. At this time, they do not appear to be related but we definitely want to look further into this with you to get a resolution. Please send us a direct message with your full name and service address.

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

Welcome to our community forum, @user_d97888! I love to record my favorite shows so I can watch them in my free time so I'd be upset if my storage space was being used by recordings that I didn't schedule. How many times have you noticed this? Are you seeing shows from a particular channel? Do you know if anyone else in the home or with access to your Stream account scheduled the recordings?

I am having the same issue and no one in support had. My metadata to look at to ensure I haven’t been hacked.  What is going on??  Is it the new beta app?

Hello, @user_5fbde9 and thread. I am not seeing this as a known issue that our Engineering team is working on so we do want to further troubleshoot so we can get this fixed. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

@user_65ab89​ 

I agree that something bigger is going on. I have seen another thread where people are complaining that their shows they have recordedare all of a sudden deleted. They are asking why. I bet these situations are related.

I wonder if comcast gets more $$$ from networks if people record their shows.  It's interesting that they don't ever record popular or interesting shows - it's shows like "Wicked Tuna" and other obscure reality shows that I've noticed on my DVR. I recommend that people experiencing this issue go into the "scheduled recordings"  and erase them before they record. 

That is odd that you continue to get new recordings even after deleting the previous ones, @user_65ab89. Let's take a closer look at your signal and equipment.

To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

To send a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message" icon

or https://comca.st/3uG9SVC

• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_87ba24, we will be more than happy to help with this issue. I know you don't want random recordings taking up all your storage and time. When you have a moment send your name and service address in a Direct Message. Use the Direct Message icon at the top of the page to send your name and service address to "Xfinity Support." There's a good chance we need to have a tech come outside your home and install a MoCA Filter. 

Hello @wdupre1, do you need assistances or were you able to stop/cancel the recordings on the shows you do not watch?

@user_5d038d

Our team wants to help improve your experience. If we can find a solution together, we can share with others here that might be experiencing the same issue as you. -MartinB

Hello, @user_cfbab1, when you have a moment please send a message to "Xfinity Support" using the "Direct Messaging" icon at the top of the page. If you can include your name and service address we can locate your account and help. Most likely we will need to send a tech out to your home. It's important we make sure we fix this issue and get service working properly. We will be more than happy to help.